billiards boutique Reviews

Name: billiards boutique
Rating: 4.78

4.8 Rating 752 Reviews

96 %

of reviewers recommend billiards boutique

4.8

Based on 752 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01305 458071

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billiards boutique 2 star review on 27th May 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm giving 2 stars only they ship super quick. I literally got my item the next day and that's is genuinely amazing. However, if you want a refund this is where they have let me down. If you're buying a cue you must proceed with caution. If you want to try out a cue, and you chalk it (you know, the thing you do before taking a shot?) you can tear up any possibility of a full refund. You're better off selling it on ebay than spending another £10 sending it back to them with no word of acknowledgement of receipt, ETA on when the refund with be processed or how much you will be reimbursed. Also refunds are only dealt with by 1 person it seems who is hard to get hold of (of course). As a customer you have no reassurance that your custom is valued and you'll be helped if you have a problem. Don't get me wrong, they are definitely a good place to purchase from if you know exactly what you are getting. I took a gamble on a jump cue I couldn't customise and I'm basically out of pocket £131. Shall not buy from here again,”

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Posted 4 years ago

“Bad quality cue case was delivered.”

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Posted 4 years ago

“O taco que vos adquiri, chegou até mim partido. Aguardo resolução do problema Cumprimentos Fernando Alves”

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Posted 5 years ago

“I bought a box with 50 cues, but received only 45. The box was not sealed, was not opened inside the envelope, so cues was not spread around, and the missing 5 cues are not inside the envelope too. The envelope arrived also in perfect condition. Tried to contact the store, but in vain, nobody returns my emails back... Won't buy here again...”

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Posted 6 years ago

Ever so sorry for our mistake this has now been rectified -regards kerri

Posted 6 years ago

“The ad showed a beautiful box - Blue and Gold - to keep the extra tips in But no box !! ???”

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Posted 6 years ago

Thank you for your review, sorry you were disappointed but our smaller packs (ie 5pack) do not come in a box -kerri

Posted 6 years ago

“The order was shipped on the 3/11. Told by your customer service it was in Australia on 8/11. No ability to track item, unable to call shipping company. No idea where item is at this point.”

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Posted 6 years ago

“There seems to me to be no connection between the "stock" catalogue and the rewards/history programmes. None of my previous purchases show up anywhere. Also, and this might be down to me, I seem not to be notified personally when a "wish list" item becomes available. all-in-all, apart from the straight forward buying and delivery* of an available item, not a very good website. *The delivery process within Spain is absolutely dreadful (via "SEUR")”

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Posted 6 years ago

Hi Arthur, please feel free to contact Pete at sales@billiardsboutique.com with any future problems our team is always happy to help, thanks -kerri

Posted 6 years ago

“Apparently my order was despatched on 13/12/16 It's now 18/12/16 and it still hasn't arrived yet”

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Posted 7 years ago

Ian, I am sorry to read of your issue, I will get in touch via email ~ Pete

Posted 7 years ago

“Nunca remeteram email com o codigo de rastreamento do envio da mercadoria.”

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Posted 7 years ago

Hello, thank you for getting in touch with your concerns the service that you selected was our Standard Airmail (Non-Tracked) service to the USA, this service does not come with tracking information as is clearly stated on the checkout page ~ Pete

Posted 7 years ago

“Haven't got many positives to draw on I'm afraid.”

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Posted 8 years ago

Neville, thank you for the review, I am sorry that we didn't meet the high standards that we set ourselves with regards to your order. If you have any suggestions as to how we can improve the service we provide then please drop me an email ~ Pete

Posted 8 years ago

billiards boutique is rated 4.8 based on 752 reviews