“Terrible company, after deadline I called and found out that only half of playhouse is done and it can take another 2 months to finish, they could prioritise but that can't guarantee that it will be faster (make it make sense) representatives not helpful, hanging up the phone when they pleased.. DO NOT BUY.”
“Instructions are a joke. Roof truss is weak and a nightmare to put up. No video for large shed. 11mm master is flimsy. Wasn’t cut properly to size . A builder with 30 years experience and still toile me all day. Pile of 3/10”
“Delivery was booked for one day and I took the day off as the delivery window is 12 hours and cannot be narrowed down. At 5pm that day they let me know that it wouldn't be coming.
Since then I have been trying for three weeks to get anyone to call, and I stress to call me about the issue of some kind of compensation. No luck, you just get standard fobbed-off replies from the "support" team. Really bad customer service from beginning to end.”
“Please use another company!
Do not buy from here please. Me and my husband ordered the Tianna shed (spent over 1.5k approx.) given multiple delivery dates which are then cancelled and re scheduled, when you are expecting a 14ft shed its not something we can just leave outside while we are at work so days off have been booked and wasted.
10 weeks since ordered. Expecting the generic response to this, as all the negative ratings have. Just be aware if you order, there is no customer service and everything is handled by external companies so if there is a problem don't expect a resolution. Here's hoping when we actually do get our product (which is still online offering 10 working day delivery...) it will be of good quality...
Anyway will update if we get anything positive from BillyOh
UPDATE - Try to question the service on FB - get deleted”
“Please use another company!
Do not buy from here please. Me and my husband ordered the Tianna shed (spent over 1.5k approx.) given multiple delivery dates which are then cancelled and re scheduled, when you are expecting a 14ft shed its not something we can just leave outside while we are at work so days off have been booked and wasted.
10 weeks since ordered. Expecting the generic response to this, as all the negative ratings have. Just be aware if you order, there is no customer service and everything is handled by external companies so if there is a problem don't expect a resolution. Here's hoping when we actually do get our product (which is still online offering 10 working day delivery...) it will be of good quality...
Anyway will update if we get anything positive from BillyOh
UPDATE - Try to question the service on FB - get deleted”
