Name: BIMBA Y LOLA
Rating: 1.40

“Again, after several attempts to get our beds. We still have nothing.”

Posted 2 years ago

“Have requested my bank to step in and do what I have been unable to do. Ordered in May 9th. Today June 17. No confirmation of shipping or any correspondence. Hope Facebook pulls them off. What a rip off/.”

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Posted 2 years ago

“Horrible horrible horrible horrible!! ordered something over a month ago and still haven't received it or received a tracking number and can't get one damn response from anyone!! Wouldn't trust them and after I ordered then I seen the reviews.... If I would have read them first I wouldn't have ordered.”

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Posted 2 years ago

“I’ve been waiting almost 30 days for the bogo dog beds and nothing, they don’t provide info and rarely respond to emails.. the tracking said approved and left it at that. I even paid for priority shipping. Horrible experience and I’m pretty sure they’re not gonna send anything”

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Posted 2 years ago

“I am waiting on a BOGO order from over a month ago. I keep getting texts about the special but I have not received my beds. This was not a special order so I don’t understand. I have only gotten I email reply. There is no phone number to call.”

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Posted 2 years ago

“Purchased bogo dog bed and it has not arrived. 2 mths. Don't bother. It's either a scam or they simply do not have the product.”

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Posted 2 years ago

“Hi, i am actually going through a very bad customer experience with bimba y lola online service. i bought online 2 items that were delivered in a decent time to Germany. However one of the items, a pair of boots, lost the boot strap as soon as i tried to put it on. I have contacted the customer service on 5th March and notified about the faulty item, send a pic and they accepted it as a faulty item (as obviously not within quality standards). Their policy however, is that they contact DHL and then someone from DHL should come at my home to collect the item. It is 26th of March and after many calls with Bimba y Lola still no one from DHL contacted me. I am sure this is not a DHL problem because in Germany DHL provides excellent service, so I would say it is a Bimba y Lola problem. The other item i was returning because of the lack of trust and had to pay for the return on my own (20 eur). Although according to the tracking number it has arrived to their warehouse 5 days ago, I didnt get any notification from bimba yet... Could this be a strategy to keep the money of the customer as long as possible? Not sure, but either way it has been a really bad and annoying journey for me. It is very likely that i will not order from them online ever again.”

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Posted 3 years ago

“The worst customer support ever! I paid an extra cost for the order to be shipped in two days and it arrived two weeks later. I had no answer from Bimba Y Lola on how I should be reimbursed for the extra cost for a service that was clearly not fulfilled. It's not about the money, but mainly because of the total lack of consideration for the client ...and by the way, it was a christmas gift (as I pointed several times!) for my wife that I could only give her mid January!!!”

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Posted 3 years ago

“Estoy total decepcionado con el servicio de entrega online. Es la primera vez que compro un artículo de esta marca y la última. Compro en la tienda online por la imposibilidad de ir de manera presencial, y ya que trabajo desde casa, pensé que era una buena opción. Tras retrasarse varios días del margen pactado, me doy cuenta que la empresa de transporte MRW me dice que ha pasado por casa, cuando no es verdad. Llamo directamente a atención al cliente de Bimba y Lola, y me dicen que le dirán a la empresa de transporte que me lo entregue al día siguiente. Pasa una semana más, y nadie me lo entrega. Vuelvo a llamar, y misteriosamente se corta la llamada. Llamo al día siguiente, y me dicen que la empresa de transporte no pasará más y que lo vaya a recoger. Es decir, para que lo pido online entonces???? Cuando le digo que no estoy de acuerdo, se remiten a la política de la empresa de transporte, alucinante. En definitiva, permiten que una empresa de transporte les de mala imagen por la gestión que están haciendo, y cuando un cliente les piden una solución al tema, se niegan a darla. Es la primera vez que dejo una opinión mala por Internet ,pero nunca había vivido una gestión peor para resolver un problema.”

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Posted 3 years ago

“Estoy total decepcionado con el servicio de entrega online. Es la primera vez que compro un artículo de esta marca y la última. Compro en la tienda online por la imposibilidad de ir de manera presencial, y ya que trabajo desde casa, pensé que era una buena opción. Tras retrasarse varios días del margen pactado, me doy cuenta que la empresa de transporte MRW me dice que ha pasado por casa, cuando no es verdad. Llamo directamente a atención al cliente de Bimba y Lola, y me dicen que le dirán a la empresa de transporte que me lo entregue al día siguiente. Pasa una semana más, y nadie me lo entrega. Vuelvo a llamar, y misteriosamente se corta la llamada. Llamo al día siguiente, y me dicen que la empresa de transporte no pasará más y que lo vaya a recoger. Es decir, para que lo pido online entonces???? Cuando le digo que no estoy de acuerdo, se remiten a la política de la empresa de transporte, alucinante. En definitiva, permiten que una empresa de transporte les de mala imagen por la gestión que están haciendo, y cuando un cliente les piden una solución al tema, se niegan a darla. Es la primera vez que dejo una opinión mala por Internet ,pero nunca había vivido una gestión peor para resolver un problema.”

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Posted 3 years ago

“Dear all, I would like to share my experience with Bimba y Lola customer support. Lately I have returned the order (late March) for refund, As I track it, I see it has not been delivered because "addressee not present". When I contacted the customer service of Bimba y Lola they told me it was because the warehouse was closed. But it should not be a problem now (to deliver). However the delivery is pending from 2.4. When I contacted their customer support repeatedly asking for help they provided me with general answer: we will refund once the parcel is delivered. Repeatedly I asked them to help me to locate the parcel as the information from the tracking does not say it has been sent back and provided them with all the tracking information, they acted like it was not their problem. They are providing useless information and they do not care about the customer at all. They did not offer any solution at all. Acting like it was all my fault that their warehouse was closed and they could not receive the parcel. Maybe I am naive but I this is not how the customer should be treated. So people be alert when you order from them and do not count on any help from their side. Their service ends apparently with the product delivered. Looks like they are not customer focused, but only care about the profit. I really liked the brand, but I am tremendously disappointed by their approach. Z.”

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Posted 4 years ago

“I was at Bimba Lola at Raffles City at 12:38, served by sales assistant: 3187. After put an item on the table and still continue to browse around, the guy asked me from Cashier, how do you want to pay by shouting ? I didn’t realised n said Visa. Seconds later .. it’s $ ... was annoying! I came to the cashier, can’t you wait ? You’re rushing me out !! After i paid , I walked away and so disappointed with this service. What kind of service do you offer ?”

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Posted 4 years ago

“Confiando en la calidad de la marca, adquirí varias cosas para mi y mis hijas. Una de las cosas que compre (de mas de 2,000 pesos, nada barato!!!) Tenia una pesima calidad, en tan solo 1 hr de ponermelo empezó a perder forma y solto muchisima pelusa. NADA RECOMENDABLE, utilicen su dinero en tiendas que venden producto de CALIDAD”

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Posted 4 years ago

“The worst customer service ever. Especially Kings Road and Brompton Road in London. Customer service helpline its a joke. This company gives me an impression that all these people are relatives working there. There's not such thing as customer service at Bimba Y Lola, sadly. They just don't care. This brand very soon will disappear.”

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Posted 4 years ago

“The worst customer service. The staff at South Molton St should be trained in customer service to say the least and the support team online do not even try and assist with any queries or complaints!”

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Posted 4 years ago

“It's a shame that it is not possible to give less than one star. I don't know where my order is and Bimbaylola doesn't know where the order is because the tracking number doesn't exist!!!!! They change the order status everytime I contact Paypal but the items after 15 days is not delivered . Fortunately I Payed with Paypal method. ( I payed 330 euros for a bag!!)”

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Posted 4 years ago

“I bought a pair of shoes online. It should arrive in 2-3 days. Buat after 2 weeks still not arrive, but the information in my order they put "sent". So many email I've drop to the cust service but they only reply to wait. And my last email I asked to give my money back. Then after two days, finally my order arrived. I am not recommend this brand. Very bad services, and packaging very standard not equal with the price. Only cheap dust bag, with ugly box.”

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Posted 4 years ago

“The Malay sales staff was the only one manning the Raffles city store when I visited around noon today. She was doing her tagging at the cashier counter & didn’t bother to serve any customers who walked in. When I was making my payment, she seems to be in a hurry to quickly finished up my payment while i m still checking my garment (think her friends visited the store at the same time). She was also distracted by her phone messages and nearly forgot to return my credit card! Room for improvement in Customer service.”

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Posted 4 years ago

“Your chinese sales staff (with glasses), I don't know her name, at Raffles City branch gives a cold shoulder to customers. I have been your customer since your brand came to Singapore. Disappointed by her service. When asked about certain item, she just said no more n never bother to check if other branches have it or not. I was the only person left in the store n she is not even interested to sell her products. It's in the afternoon. Hope you can retrain them.”

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Posted 4 years ago

“Some of the worst customer service I have ever dealt with. DHL were delivering my boots, but delivered to the wrong house, so were never found. This went on for weeks and I was not refunded during this time, or at the least given any compensation. They have now supposedly sent out another paid, but I can't seem to get any tracking out of them, and they didn't check my delivery address before sending, even though there were all this issues last time. Oh dear, not great.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

BIMBA Y LOLA Reviews