“Works ok. Have to wear it tightly on your wrist and cover with arm band to get oxygen sensor to work properly. I used cut off black compression sock to get it to work. Made skin tender after wearing for 5 nights. Thats my biggest complaint. Obtaining the info I want. I have an irregular heart beat and it tells me when it occurs through the night.”
“Hello. Unfortunately the peg you sent me did not include directions and it also broke when I tried to install. Definitely my mistake. I have not used my Biostrap for a month now for that reason. I was hoping the new design of straps would be shipping by now. Any update or should I try and get the old strap setup again? I will need another peg. Sorry.
Frank Rico”
“Things l love: Very easy to set up and gives great feedback. Support was very helpful in answering several questions regarding certain measurements and their meaning.
Things that could be better. Different strap options. Although the silicone rubber in nice would prefer to have a fabric option as well. Also, having only one strap size is a problem. I almost had to send back because I have large wrists and it barely fit. Additionally, battery life of 1 day is really a drag, but with the O2 sensor and all of the other readings it's taking it probably drains the battery a great deal. Also, autodetecting exercise and sleep would be nice too. It would have been nice to know that sleep tracking was an extra charge when I purchase the strap.”
“Thank you for the speedy replacement of my husbands EVO sensor. He really enjoys reading his sleep data in the morning and tracking all his activities during the day.”
“I can't get the chest strap to work with your App. It just tells me to connect a wrist strap. I have repeatedly tried through live chat to solve the problem. I was told that the wrist strap is the main product. Nothing else. It has been extremely frustrating dealing with this. Can the chest strap not be used to record information???? I don't know. I deeply regret purchasing this item at this point. Your customer service has been terrible. The chest strap is useless and I wish i had gone with any of the other companies for a hrm product. So much time wasted.”
“The information is great, but there are constant and ongoing issues that cause data loss, or make the processing of data such a long and inefficient process that it can't be used to tailor your day. Sleep data often doesn't process until almost 24 hours later, and thr device constantly loses connectivity even if the app is open with the phone nearby. I also don't like the random sleep time suggestions: it doesn’t get shown every day, and you can't adjust your personal wake time in order to get a relevant and applicable sleep time, which makes the feature arbitrary and absolutely useless. This app needs a lot of work, and more honesty and transparency from the company with respect to limitation and capabilities. This should have been carefully developed and troubleshooter until it was truly an improved version of the last sensor, instead of being rushed and pre-ordered and riddled with problems.”
“The strap is much too short for people with large wrists. I have to use a small plastic tie around the strap to ensure the end of the strap does not pop out of the slot in the band. REALLY looking forward to the new band.”
