“Hello, since we want to apply the research program, we have hold a meeting with Biostrap VP Bob. However, during the discussion, they noticed that my PPG receiver is actually broken because no data can be found in the backend system. Thus, they told me that Biostrap can send a functional werable to me. Since I know Bob has so many trips recently, do you thinik that customer service of Biostrap can handle this tiny issue for me ?”
“Biostrap helps me track my lung functions as I’ve had a double pleurectomy and pluradesis. I also use it to tack my activity to make sure I’m on track. Biostrap, your the best!!!”
“My sleep is highly irregular. I often use RXs, supplements, scotch, and/or loud music to help me drift off - but I have trouble ballparking actual sleep vs just laying in bed. Now that I'm using my Biostrap, I both know and track my sleep metrics. I can now start associating time-to-fall-asleep, sleep quality, and sleep efficacy (recovery) with all my personal and environmental factors. I start recording sleep in the app when I lay down so Biostrap even reports how long it takes me to fall asleep every night, along with when I wake during the night (and for how long) and tracks me as I drift between light and deep sleep.
Biostrap is providing a plethora of useful information and all I have to do is put on a surprisingly comfortable wristband (I'm not a watch wearer) before getting in bed. After aggregating half a month of my data, it's now providing recommendations for sleep routines. I can see daily, weekly, and monthly trends and even compare my actual sleep vs Biostrap's recommendations based on my vitals. I definitely made the right choice with Biostrap to discover my sleep metrics. If I stop being a couch potato, I'll get to check out Biostrap's fitness capabilities. For now, I'm just thankful to get accurate data on my sleep.”
“I am initially using the sleep analysis function. Being Bipolar Type II and a life long insomniac i want to better understand my sleep patterns.
Next I plan to get into activity tracking.
My wish is 24 x 7 vitals monitoring. I am 65 years old with partial artery blockage.
I will research how to share data with my psychiatrist and my medical doctor.”
“Biostrap devices have been in my life since their early inception and I truly cannot be without my EVO wrist band and my activity pod! I truly enjoy the data points that Biostrap can define and breakdown for me, and the monthly reports are fantastic from a data perspective! Great products, and I’d highly recommend them!!!”
“Got this for Christmas and loving how it’s helping me on my wellness journey. Seeing the sleep details & recovery score has been really helpful in managing dynamic disability.”
“After a couple of hiccups at the start, I’m very pleased with the Evo Biostrap. My first 2 sensors didn’t work but the customer service was outstanding in getting the issues resolved. Now I have what I believe is the best fitness tracker available. I’ve used quite a few others but nothing gives you the data like Biostrap. Great product and even better customer service.”
“I purchased a Biostrap sensor and band about a year ago when they only had one band option. So glad they listened to users like me and came out with a buckle version. So much more secure, easier to get on and off and way more comfortable. They just keep improving their offerings. Well done!”
“It’s working really well. I’ve been using it every day since I purchased it a week or two ago for sleep and trying to understand my recovery better. It’s a good tool.”
“I bought the Biostrap to give me info on the effects of sleep apnea on my health. It has given me great insight in that regard.
As well it helps to indicate the effectiveness of my CPAP machine.”
“5 Stars for Product and App
2 Stars for Customer Service
This customer service experience was not good and I have noticed a downward trend in customer service over the last 2 or so years.
I had to babysit the entire process:
- triage, troubleshooting finally ending in a replacement Evo (my suggestions)
- Reminded CS to send mailing label
- Remind CS to to see if they received my broken Evo
- CS sent my replacement to the wrong address.
That being said:
I like Biostrap. The Evo is a nice enhancement to the original wrist sensor, however, I don't think it is as durable and definitely shouldn't be worn in water. I am a longtime Biostrap user and the company is awesome about replacements and warranties., the product is great. The app is pretty well thought out (with the exception of the Exercise Programs, Routines and Library should be nested) but customer service has gone down hill the point that I browsed other options.”
