“I have been a customer for over 5 years and generally I am happy with the quality of the products. However, customer service is extremely slow and not personalised at all. What topped it up and now made me to not order again was a recent request to cancel an automated order. They charged me for items I did not order and when I asked for a refund they refused. I had tried to cancel the automated ordering but without success. When I did manage to cancel they claim it was too late. I am now raising a complaint and also a claim with my bank.
A nightmare for something that they could have addressed with good customer service. They lost a customer.”
Dear Customer,
Thank you for your order and please accept our sincere apology for the inconvenience caused. It seems our customer service has already initiated a refund for your order. It can take couple of days for the transaction to reflect on your account. Please note that you can manage your auto-ship orders by login your Biovea account. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Salve,
Grazie per il suo commento! Siamo orgogliosi dei nostri prodotti e siamo felici di vederli apprezzati dai nostri clienti fedeli. Grazie per essere parte della famiglia BIOVEA!
Cordiali saluti,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Vielen Dank für Ihren geschätzten Beitrag! Wir sind stolz auf unsere Produkte und freuen uns, dass sie von unseren treuen Kunden geschätzt werden. Vielen Dank, dass Sie ein Teil der BIOVEA-Familie sind!
Mit freundlichen Grüßen,
BIOVEA
Hi,
Wir freuen uns sehr, dass Sie mit Ihrem Kauf zufrieden sind! Vielen Dank für Ihr positives Feedback und für Ihre Treue zu BIOVEA. Wir freuen uns darauf, wieder von Ihnen zu hören!
Vielen Dank!
BIOVEA
“BIOVEA prodotto ottimo ma DHL spedizione pessima , è la terza volta in un mese che non consegnano al domicilio ma devi recarti in un punto di raccolta. Suonano il campanello , rispondi e quando esci ha lasciato il talloncino. Ora non ordinerò più se la spedizione viene fatta con DHL”
Gentile Cliente,
Grazie per il tuo ordine e ti preghiamo di accettare le nostre scuse per gli eventuali inconvenienti causati. In caso di assenza dovrà essere lasciato un avviso nella cassetta della posta. Avrai quindi qualche giorno per ritirare il pacco presso un punto di raccolta. Cerchiamo sempre di migliorare i nostri servizi e abbiamo inoltrato il tuo messaggio ai dipartimenti competenti. Se c'è qualcosa in cui possiamo aiutarti, faccelo sapere.
Sinceramente,
BIOVEA
Hello,
Vielen Dank für Ihren geschätzten Beitrag! Wir sind stolz auf unsere Produkte und freuen uns, dass sie von unseren treuen Kunden geschätzt werden. Vielen Dank, dass Sie ein Teil der BIOVEA-Familie sind!
Mit freundlichen Grüßen,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Salve,
Ci fa piacere sapere che è rimasto soddisfatto del suo acquisto! Grazie per la recensione positiva e per la sua fedeltà nei confronti di BIOVEA Speriamo di poterle offrire di nuovo il nostro servizio!
Grazie,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“Tried these to help with sleep and it was very effective indeed. A couple of nights later, I used half a tablet and still got a good night's sleep. Would recommend! Good delivery time, too!”
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
“La offerte che Biovea propone sono in un certo senso ingannevoli. Gli aumenti sono mascherati da confezioni più voluminose ma di quantità inferiore, per cui vengono proposti acquisti doppi che in realtà non raggiungono (o, al più superano di pochissimo,) il contenuto dell'unica confezione prima di prezzo inferiore”
Salve,
Grazie per il suo commento! Siamo orgogliosi dei nostri prodotti e siamo felici di vederli apprezzati dai nostri clienti fedeli. Cerchiamo sempre di migliorare i nostri servizi e abbiamo inoltrato il tuo messaggio ai dipartimenti competenti. Grazie per essere parte della famiglia BIOVEA!
Cordiali saluti,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. We are always striving to improve our services and have forwarded your message to the relevant departments. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
