“Ordered from Biovea Mexico after the company was highly recommended by a Dr in the UK. Paid the extra $205 MX for quick delivery (6-8 days) as my wife needs these meds quick as she is fighting an aggressive cancer. It is now May 26 no sign of the order, no response to emails and no information given on the "seguir pedido" page except to say that the order is on the way. Sadly will not be ordering from this company again.”
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
“AVOID!!!!! Utter rubbish! Delivery now 3 weeks over the estimate. No telephone number to contact, can't find email to contact this joke of a company.”
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“They run a little scam by which they order stuff from overseas without telling you and then you get stuck with the import duty. Their prices aren't so competitive when you factor that in.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“The various regional websites suggest that the company has regional warehouses hence a speedy delivery but this is totally misleading. The website also mentions that but irbid not true. Even to Europe they ship from the US so 6-8 days shipping as stated is not true. I have been waiting now for my order for 14 days and the tracking still tells me it is somewhere in the US. The customer service I emailed to is very poor and they do not offer a solution other than telling me to wait for 45 days before I can get reimbursed. I will never order from this company again.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Ordered Collagen capsules on their Biovea.ie (Ireland) website. Paid vat and postage. Waiting 2 weeks now and An Post (Ireland's version of Royal Mail in the UK) have sent me a vat customs bill for €6.53. Cannot get hold of anyone at Biovea.ie/.com their website 'help' runs you round in circles - always returning to the original place.
They want your custom but offer zero customer support. Not even an email address or telephone number on the website. Do Not Buy From Them.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Ordered using 50% discount for purchasing 2 or more units. Promo didn’t apply at checkout so I was told in writing over email to make the purchase and to let them know and they will place a refund for the 50% value. Advised them when I made the order with order number and I was told they can’t process the refund. I was mislead into purchasing 2 units with a promise of a 50% promo.I’ve emailed repeatedly and no one is getting back to me.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Account charged but product not delivered. Raised issue with customer service and they said wait 45 days. Contacted again after 2 months and they offered a refund. It’s been 8 weeks and I still haven’t received a refund.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“I've ordered items from them. Money taken from my bank account, but i have never recieved a confrimation e-mail or what so ever. Contacted customer support, no response. Order number: #43965860”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“Where is confirmation of my purchase of Visine red eye eye drops. Money has been taken out of my account. There is no confirmation via e mail that you have acknowledge the purchase of this product although you have taken my money. I feel this has turned in to a suspect company.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“Ordered and took ages for it to be processed. Had to ask them for update only to find out that the product is out of stock yet their website allowed me to add it to my basket and checkout. If I had not reached out to them I would still be waiting for a package that is never arriving.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
“Nothing on the website indicates that items are kept in California so delivery times to the UK will be much longer than the estimates given, at least state this on your website BIOVEA. However it is handy for those who purchase items in advance.”
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“I ordered from Germany in November 2021. After 6 weeks I was informed by German Customs that my order was confiscated by customs and will be destroyed since Germany does not allow import of certain products. I will also have to pay a fine of Euro 55.00. I contacted Biovea customer service to ask if Biovea takes any responsibility regarding the issue. I was told by a Mr. Hans Huber that they do not and that cutoms works by a "principle of chance" and it was my responsibility to ascertain that the products are legal in Germany. I ordered these products on a German website, www.biovea.de, the prices were shown in Euros and nowhere on the website does it say that the products are shipped from the U.S. Neither was I made aware of this fact during the order process.
I find that business practice reprehensible. If a company ships to foreign countries the customer has to be made fully aware of the country of origin.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Unfortunately I didn’t check your reputation before ordering. Your web site and marketing materials are misleading as you accept payment in euro, promote your site as EU country based yet ship from the US. You would be fully aware by now that any shipment that comes into the EU will be hit by customs fees above and beyond your retail online price. For what it’s worth I will spend days warning other consumers of your sales tactics and report you to the appropriate EU regulators. While this won’t have a major impact on your sales it will at least warn others of your unconscionable business practices.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“I ordered one month ago a product and still nothing received. It is the canadian Bivea site. No customer service phone calls nor emails are available.
Be Cautious they are fraudulent.”
“I will absolutely never ever order from this company again. I ordered an order 3 months ago, it never came, I was constantly given the run around and then thought that oh, surely it must be a one time thing. So, I ordered again, GRAVE mistake.
The same thing happened again. And now I'm going to have to wait 45 freaking days for a refund. Their shipping estimate was also a blatant lie, its been 3 days over and my order is stuck in USA with no updates at all.
SAVE YOUR TIME, MONEY, AND MOSTLY STRESS. DON'T BOTHER.”
“If only this would allow me to give zero stars! I ordered on 18th November and it said my order should be due between 26th Nov-2nd December. I'm still waiting for this order. You've taken my money and not delivered the product I've paid for and your customer service is rubbish, all you said was to keep waiting! You'll never get my money again, and I'll warn others not to buy from you thieves. Absolutely appalling.”
