“I really believe that Biovea are a scam company. Wrdeeed my goods on 7th September. They have yet to arrive. I tried emailing them through the email address that I had used to order but was sent a link to another address to deal with the issue. This link was only their website marketing page.
I have had several texts (probably from scam delivery companies) to say that my product will be delivered soon. When I press on the link for the delivery details I am told that it is a scam site. I got a text today to say that my product is being sent back to sender.
NEVER EVER US THIS SITE. They are unscrupulous scam artists who steal your money and do not deliver a service.
THEY SHOULD BE REPORTED TO THE APPROPRIATE BODY”
Hello! I am so sorry to hear you have had issues with BIOVEA. I am here to help! I was able to locate your order via your email and have sent in a customer service request. Someone from our team should reach out to you shortly to get this resolved. I assure you we are not a scam company and pride ourselves in our products and service, so we are very disappointed to hear we have an unhappy customer. We look forward to earning back your business and will be in touch shortly!
“I ordered my items in August and they have arrived from the USA via Fedex today in perfect condition so I don't believe thay are a fraudulent company (as stated in some reviews on here) as I have ordered from them in the past without any issues.
I look forward to trying the new creams and will review again in the next month or two.”
Hi there!
We are so pleased to hear you are enjoying our products! Thank you for taking the time to share your experience and thank you for being apart of the BIOVEA family!!
Yours Sincerely,
Olivia
BIOVEA
Hello Sandra,
I am so sorry to hear you have experienced this! I am here to help. Would you mind providing your order number so I can look into it? I look forward to making things right.
Yours Sincerely,
Olivia
BIOVEA
“As per all the other reviews. Not happy. Have a shipping number but it has been awaiting shipping in LA for over 3 weeks. This is in contradiction to the advice that it would arrive in a week or so. I was under the impression that there was a centre in Aus. Can't email, can't phone. That they can continue to trade like this is
astounding!”
Hello,
I am so sorry that you have had issues communicating with us! At BIOVEA, we pride ourselves in making sure our customers are happy and taken care of, so your experience is unacceptable. I would love the chance to make things right. Would you mind telling me your order number?
Yours Sincerely,
Olivia
BIOVEA
“NEVER BUY FROM THEM, THEY ARE A COMPLETE SCAM!!!!
Product never arrived, tracking number does not update, so I contacted the delivery company myself and they cannot chase up the delivery, the company refuses to follow up with the delivery company as well, and they always gives late responses. They stated if the goods do not show up, and I know they won't, I have to wait 75 days for them to be declared lost and refund be given.
Have reported them to NSW Fair Trading, hope more people report them as well...
ORDER # 43191473”
Hello Sam,
I am so sorry you had this experience. Unfortunately, we were working through some tracking difficulties. This issue has now been sorted out and should not affect any future orders. I see your order was delivered on August 30th, however, we would still like to make things right. I will be forwarding your issue up to customer service, who will reach out to you shortly. Thank you for your feedback and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I am so sorry you have had a negative experience with BIOVEA! I would like to help change this experience. In order to do so, would you mind providing your order number so I am able to investigate further?
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would love the opportunity to make things right with you! I am so sorry for your experience and that people have not been able to help you. Would you mind providing your order number so I can look into it? Thank you!
Yours Sincerely,
Olivia
BIOVEA
“Bluff företag! Samma mejl till alla om att de inte kan ro för att frakten tar lĂ„ng tid. 2 försök till köp inga varor och fĂ„r inte pengarna tillbaka. Finns det ingen som kan granska dessa företag och stĂ€nga ner dom?”
HallÄ dÀr!
Jag Àr sÄ ledsen att du har haft den hÀr upplevelsen. Skulle du vilja ange ditt ordernummer sÄ att jag kan undersöka detta ytterligare?
Tack,
Olivia
BIOVeA
“I had minoxidil hair foam sent in error so I emailed the company and they sent my correct items. I still have the items that belong to someone else as no return option. I was very happy they sent out my correct items with no questions asked.”
Hi there!
We are so glad to hear your concerns were taken care of! Thank you for being apart of the BIOVEA family and we look forward to hearing from you again.
Yours Sincerely,
Olivia
BIOVEA
“I am 100% satisfied with Biovea. I live in the UK. Placed my order a couple of weeks ago and had an automated acknowledgement immediately. Then 3 days later an email to say my order had been dispatched and to expect delivery approximately 10 days later. My order came after 7 days. I will be ordering again in the future.”
Hi there,
Thank you so much for your thoughtful review! We are so glad you enjoy BIOVEA. We look forward to hearing from you again. :)
Yours Sincerely,
Olivia
BIOVEA
“They stole my money. I ordered Minoxidil foam and never got it and then they said the product was sent back to them and once they recieve it they will return my money but never got it”
Hi there,
Oh my goodness! I am so sorry you experienced this. I am here to help and make things right. Would you mind providing your order number so I can look into it further? Thank you and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
Estimado(a) Astrid,
Te escuchamos y queremos que esto se solucione lo antes posible. La comunicaciĂłn con nuestros clientes es algo de lo que nos enorgullecemos y no hay excusa para tu experiencia. He transmitido personalmente este problema al servicio de atenciĂłn al cliente y alguien se pondrĂĄ en contacto con usted en breve. Veo que su pedido ha sido entregado, asĂ que avĂseme si necesita mĂĄs ayuda.
Saludos cordiales,
Olivia
BIOVEA
Hi there!
I am so sorry this was your experience and I would like to help make things right! I see you order was delivered August 2nd according to our records. If you still have not received your order, please let me know so I can look into it! Thank you for your time and for bringing this to our attention.
Yours Sincerely,
Olivia
BIOVEA
“Fraud. They post from the US while pretending to be from the UK... but I am not certain they did anything but create a shipping label. Horrible service. Scam. Beware”
Hi there!
I am so sorry that you had a poor experience with BIOVEA. I looked into your order, and I do see that your order has been delivered. Someone should reach out to you soon to discuss your concerns. We hope to earn back your business!
Yours Sincerely,
Olivia
BIOVEA
“Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now Support Ticket #707412. I have not received any package yet and today; I receive an email my order is delivered. This feels like a fraud company. I am writing this review so other people donât waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesnât get resolved.”
Hi there!
I can see in our system that someone from customer service has reached out to you. I would like to follow up and make sure you were taken care of! If not, please let me know and I can assist you further. I am so sorry for your experience and hope to earn back your business with BIOVEA. Thank you!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
After looking into your order, it looks like we were able to process a full refund. I am sorry for your experience and hope you reconsider shopping again with BIOVEA!
Yours Sincerely,
Olivia
BIOVEA
“They are scam, pretend to be located in Europe, but they are not and will ship from USA. Your products will get to customs from where you will not be able to take them out, cause the products are medical and it is illegal. They will never refund you.”
Hi there!
I am so sorry you had a negative experience with BIOVEA. On a positive note, I see that your order was delivered! Please let me know if there is anything else I can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“** WARNING! ** Do not order products from Biovea!!
** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now. This company is run by scammers and I highly recommend you shop for products elsewhere.”
Hi Scott,
I am SO sorry this has happened! This is definitely not reflect BIOVEA's appreciation for our customers. I am going to personally forward this message up to customer service and see what we can do to make things right. Please be on the lookout for an email from us. Thank you for letting me know and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“I am from india , i ordered Kirkland minoxidil of about 3600 Rs they have been deducted my amount but didn't provide any information of delivery date , order tracking nr etc . I ordered it on july 3 2021 order nr- 43087196 , i have transaction id as well .
They haven't any phone number, because they know they do scam !!
Please alert don't order anything from it , you may see many reviews.
It's just a scam.â ïž”
Hi there!
I apologize on behalf of BIOVEA for your experience! I have looked into your order and see that your order has been delivered, but I apologize for the lack of communication. I hope you see that we are an honest company and choose to shop again with us!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would like to help! Would you mind providing your order number so I can look into this further? I look forward to assisting you.
Yours Sincerely,
Olivia
BIOVEA
