“i have been purchasing online from Biovea now for 4 years and have never ever had an issue with this Company. I have read many negative Reviews on this thread which totally contradict the experience that i have had with this Company. Whilst delivery can sometimes we a little bit slow (which is hardly Biovea’s fault given the current situation in the World with all freight and mail owing to the pandemic), this Company has never failed to deliver. I throughly recommend them. I will note below that delivery didn’t arrive on time, however, there is a very valid reason for that so don’t take that as being a negative, just an honest response to a question). Thanks Biovea - you guys rock!”
Ali,
Thank you so much for your positive feedback! We are so happy to have you as a customer and love hearing that you are enjoying your orders. We will hopefully see you again sometime soon!
Yours Sincerely,
Olivia
BIOVEA
Hi Irene,
I would like to help you if you are still having these issues! I could not find any order under your first and last name. Would you mind providing the order number or first and last name used at the time of your order? I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“I wish i had read the reviews before buying....now I am 152 euro lighter and no supplements. Especially in these tough times it is a disgrace that this company is allowed to operate. Where can we report these fakes so they don't dupe any more people??????”
Hi there!
I am so sorry you had a poor experience! I promise you we are a real, trustworthy company. I looked into your order and do see that your order was delivered. If this is not the case, please let me know so we can make things right. Thank you for taking the time to let us know and I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“As per nearly all reviews , this fake " company " is simply a fake online store that has no products , but takes your money , with no intention of ever delivering any products. Order placed 24/04/21 , it is now 01/06/21 , DO NOT order from these thieving fraudsters.”
“BIOVEA verkoopt spullen die je niet in Nederland kunt krijgen. Er zijn wel een paar sportsites, voor krachtsport en fitness die zijn ook o.k. met een groot assortiment. Maar 'n paar spullen kon ik alleen bij BIOVEA kopen. Slechte beoordelingen gelezen, maar t punt is dat mensen vergeten dat het een wereldwijd bedrijf is, en er inderdaad een tijd over heen gaat voordat jouw pakket aankomt. Houdt alles even goed in de gaten; mails, track en trace, of mail hun tussendoor nog even. Dan lukt het gewoon.”
“it´s a fraud! I ordered on 12th March, the delivery was expected to arrive within a week; it´s already 29th April and all they told me is that I have to wait, and I cannot also cancel the order...
So, it may come on 2022 or who knows!
Stay away from them, they just keep the money and deliver nothing!!!”
“It's fraud!
Ordered on February 1st , estimated delivery date 16th of February.
It’s February 29, has not arrived and no tracking information has been provided. I sent 3 emails and they came back with the same answer, “ Your parcel is in transit and the tracking number will be updated after it processes through customs”.
It's obvious that they lie about the delivery date.”
“Biovea.se allow you to order under false pretences. I'm still waiting for an order from 24 March. I now find out its stuck in customs. I didn't even know it was coming from outside of EU. No idea how much more money it will be. They also don't bother to answer emails anymore and just have a standard response blaming covid. Unaceptable!!”
“Hello
I have ordered pills from Biovea. I have been waiting for 5 months. İcredible!! I have sent 4 mails and ended with no results. They are not cancelling your shopping and sending ur money back. The only keep u waiting. They really cheat and decevie their customers. Don't make the mistake of shopping from this company!! Unfortunately ı have :(”
“Dropshipping company, bought under the impression that they would deliver from local warehouse, and tracking shows it wioll never arrive. There is no customer service.”
“I am a regular online buyer and I’ve never had a situation like that.
Ordered on the 22nd of February, estimated delivery date 5th of March
It’s the 16th, has not arrived and no tracking information has been provided.
I sent several emails and I get the same answer, “ Your package is in-transit now”
I’ve requested a refund and the same answer again “ Your package is in-transit now”
No phone number to call no means to get decent feedback
This looks like a scam or fraud!!!
They lied about the delivery date, they take the money from your account or credit card and then that don’t care.
DON’T buy with them and avoid been tricked
Thieves!”
“The have no phone numbers to contact. I placed an order on 2/27/21. Said item was in stock. They charged my credit card right away. Emailed them on 3/2/21 asking when it would ship. Said they are closed on weekends, so my order was currently processing to ship. Contacted them on 3/4/21 wanting to know when shipping. They replied on 3/4/21, that they were checking with warehouse. On 3/5/21, they emailed me and said warehouse has insufficient stock and do not know when they will have it and I could cancel order. I told them to cancel. Of course, did not hear from them until yesterday, 3/8/21 that it was cancelled and any authorization for the amount would drop automatically. NO, they had already charged my card and was posted on March 1! Questioned them about that and they replied "This order and the payment for it have been cancelled"! They cancelled, but they did not reverse the charge. So, I have filed a dispute.
Not acceptable, when it states an item is in stock, they charge your card immediately and item is NOT in stock. Plus, no notification that the item was out of stock I had to do all the questioning to find out the answers. Find it very dishonest. Would NEVER recommend them!”
“I cancelled an order for health tablets on the 11 th of January
This was taken off my card and I have never received a refund
I email them frequently and each time they say it is being processed but I never receive it.”
“I have ordered at the end of December 2020 still waiting for the package, I was informed that they cannot refund as package has been sent! Absolutely ridiculous. PLEASE DO YOURSELF A FOVOUR AND NEVER USE THIS COMPANY!!!!!”
“It took more than a month to deliver my order. When it arrived I had to pay taxes which was never announced at time of ordering so I rejected the order and it was send back to Biovea. That was June last year. Up to today (8 months later). Still no news from Biovea on when my order will be reimbursed. They were supposed to contact me (after mote than 4 emails from my part) but never did. I understand the issue about the tax but I cannot accept is the fact that they simply don’t seem to care about customer service. Totally unacceptable.”
“I am very pleased with the service I have had from Biovea.
I put in my order on February 3rd, the goods were dispatched and paid for on 4th, and an e-mail to confirm that they were on the way and would arrive between 13 - 20th February depending on the air freight travel. The order arrived this Saturday 20th, right on time.
It was well packaged and clearly addressed. I would certainly use this company again, and thoroughly recommend them. Thank you.”
