Hello Jude, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money or process a replacement. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“I am a big fan of Black Belts Platinum protein range. It is good quality protein at a very reasonable price. Flavours are okay, I wouldn’t say they are the best but then again other brands that do deliver on flavour as well as ingredients cost at least twice as much so it’s a fair trade off considering I’m not buying it for the flavour mainly”
Hello Dom, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We shipped your parcel the same day it was ordered, 28/07/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have followed up with the courier to chase up the delivery and make sure this gets to you. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
“Almost perfect. Products are all great and amazing prices. 3rd or 4th time ordering from BBP the only letdown is the courier service they use. I have had issues with the delivery every time I've ordered. Otherwise amazing stuff.”
Hello Fraser, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
Hey Amanda, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase.
