Hello, we're sorry to hear this and the inconvenience this has brought you. This may be a picking issue that resulted in the incorrect product. However, we will be glad to help you. I have sent you an email to arrange for a review of what has happened. We value your business and would like to resolve this for you.
“Very disappointed, I have ordered your product a few times, but this time I had to contact you to see where it was, as it had been nearly a month and had heard nothing. I recived no apology, nothing. Not sure if I will be ordering again.”
Hi Brad, thank you for your feedback. We apologise for the recent experience you had with this order. An email was sen to you to sort the issue. We look forward to your response.
We're sorry to hear this, Mitch. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“I bought 5 different flavours to try, the only one I liked was the new cookies and cream, which was great, the flavour profiles on the other 4(choc fudge, choc honeycomb, strawberryand protella were fairly poorly designed in my opinion. I also find the small bags annoying, if I was going to buy a 5kg of the cookies and cream I would want it in a big bag.”
Thank you for your continued support. I have forwarded your feedback to our team for consideration. We value your business and look forward to serving you again.
Thank you for your continued support. I have forwarded your feedback to our team for consideration. We value your business and look forward to serving you again.
Hey Siobahn, we're sorry to hear about your experience and would like to look into it more. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Thanks for the review, Geoffrey. We value your feedback about our website and very much excited for you to try our products. May the gainz be with you!
