Hi Louise, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Deon, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase!