We're sorry to hear about the coupon discount issue, Brad. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
“As a long-time customer, I am disappointed that whenever I order my 3monthly supply you always give me a discount code immediately, but I never get to use it because it by the time I send my next order the discount is out of date.”
Hello Pam, we're sorry to hear about the coupon discount issue. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
Thanks for the review, Charmaine. We value your feedback about our website and very much excited for you to try our products. May the gainz be with you!
We're sorry to hear about the coupon discount issue, Gareth. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
“You have the option to reorder a previous order but it wont actually add it the to cart...
Its listed there in the cart but wont update to add the amount to the final balance so you only ever pay shipping”
Hey Dave, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Thanks for the review, Cheyenne. We value your feedback about our website and very much excited for you to try our products. May the gainz be with you!
Thanks for the review, Scott. We received your order on 24/07/2022, and it has been dispatched. We apologise for any delay but please be assured that we will chase it up with the courier to complete the delivery. We are looking forward to hearing about your experience after receiving our products.
“1st time trying plant protein, so not sure if it’s that, the chocolate could tast better
The Creatine bag is very small which makes it hard to get out using the scoop”
Hey Dave, we’re sorry to hear this. We dispatched your order on the 09/12. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Hey Justin, thank you for your recent purchase. We have sent you an email to resolve this issue for you. We value your business and look forward to serving you again.
