Hello, we’re sorry to hear this. We dispatched your order on 05/04. Unfortunately, due to incoming high volume and shortage of staff from the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. As of the latest update, your parcel has delivered on 12/04. Please let us know if you require additional assistance.
Hey John, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hello Gregory, thank you for your recent purchase. Your order is currently in transit. We have also sent you the tracking details via email. Please keep you updated if you require additional assistance.
“Happy with all products except my protein doesn't seem to mix well and I'm getting lots of lumpy bits.only on my 1st kg so hopefully other flavours better”
Hello Steven, we're sorry to hear that it did not suit your preference. We are happy to help you with our refund or replacement process. If you are able to return the product with at least 80% of the contents remaining, we can process either a replacement or a refund. Please let us know when we can have the parcel picked up by the courier. An email has been sent to help you resolve the issue.
Hey Minh, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase
