Hey Lewis, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“Why can't I get my code word discount to work. I have used the word "Gainz" and my checkout doesn't show it. Can you adjust this please. Pam Sharrock”
Hey Pam, thank you for your recent purchase. We are sorry to hear about the coupon discount issue. We have sent you an email to resolve the issue with the discount that should have been applied. Looking forward to your response.
Hey Maryem, We're sorry to hear about your recent experience and the trouble it has caused you. Your feedback on the secure payment mechanism has been acknowledged and will be discussed with the team.
Hey, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
Hey Mohammad, we are sorry to hear that you had a problem with the coupon discount. We have sent you an email to help resolve the matter. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase!
Hey Chris, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Logan, we are sorry to hear about your recent experience and the inconvenience this has brought you. We sent you an email to arrange for the collection of the incorrect product and process a replacement or refund. Please be assured that we value your business and would like to resolve this for you.
“The checkout process with discount codes needs to be fixed. Tried 4 of them after putting all my details in 4 different times before one of them worked. Wasted so much time.”
Hey Jarod, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
“I was changing to BPP because of the flavour options. It would be good if coupon codes were emailed as they flashed up on FB, then they were gone. It definitely enticed me to order.”
Hey David, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase
