Hey Rod, we received your product review and are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. An email was sent to you to sort this matter out.
“Bought the banana protein pancakes. The imitation banana flavour is too strong. Wish they would do a plain unflavoured version so I can just add my own flavouring to it.”
Hello Anthony, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Jed, We’re sorry to hear this. Your order was received past our business hours last Friday. It has been dispatched today. Unfortunately, due to incoming high volume and shortage of staff from the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. As of the latest update, your parcel is currently in transit. Tracking details were sent to you via email.
Hello Christopher, thank you for reaching out and for your interest in our products. Please be advised that production takes approximately two weeks. Please return by that time and check for out-of-stock proteins.
“You're asking me to review my product, it got shipped on 28/10/22, it's currently 13/11/22 and I still haven't received my items. I won't give you guys a 1 star rating because I like the products, but this delivery time is out of control. I probably wont order again due to the unpredictable wait time, ive had to buy more protein for the time being until it arrives. Maybe aramex isn't the way to go for the future”
Hello, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 27/10/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made a follow-up with the courier to chase up on the delivery and make sure this gets to you. An email was sent to sort the issue out.
“Website not standout but also not horrible. Hence three stars (for the website experience only; can't comment on the product yet as this was my first order)”
Hello Christopher, ware sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was sent to help sort this matter.
Hello Aiden, we thank you for your product review and are sorry to hear about the coupon discount issue. An email was sent to resolve this issue, We look forward to your response.
