Hey Karl, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
Hello Daniela, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We shipped your parcel the same day it was ordered, 15/06/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. As of 01/07/2022, tracking information has been updated and confirms that your parcel has been delivered. Information has been shared with you through email as well.
Hey Gavin, thank you for your feedback. Unfortunately, there has been a significant increase in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022
Hey Josh, we understand your concern regarding the recent price increase. There has been a significant inflation in our raw ingredients prices, and we're doing our best to keep prices low without compromising the quality of our products. We're hoping to see prices come down in 2022.
Hey Mitchell, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“Easy navigation on website and information around each product. Have place my 1st order and hope to place many more in the future. Hard to give a "proper star" rating until I receive/trial products ordered.”
Thanks for the review, Steve. Please be advised that your order has been dispatched today, 03/05/2022. Tracking details should be sent to you via email. Kindly let us know if you require additional assistance.
Hey Nigel, thanks for your feedback. We value and appreciate it. Please be assured that we have taken note of your feedback for review as we aim to continuously provide a customer-friendly experience in our website. Thanks for your recent purchase.
Hey, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customer that at times including free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase.
“Tastes great, lots of flavours and good quality.
Downside is took two weeks to arrive, asked for a sample or shaker which there was a promo for at the time and didn't get either plus a big price jump in the last few months.”
Hello Danny, thank you for bringing this to our attention and we apologise about the issue you have experienced in not getting the shaker promo. Please allow us the opportunity to resolve this for you. I will be sending you an email regarding this.
As for the price increase, unfortunately, there has been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
“First order benefit of the doubt my trainer Shannon laidlaw-gilder recommend your product and I think highly of her so here we are, I look falward to trying your products”
Hey Alina, thanks for your feedback. We value and appreciate it. Please be assured that we have taken note of your feedback for review of our future stacks. Thanks for your recent purchase
