Hey Logan, we are sorry to hear about your recent experience and the inconvenience this has brought you. We sent you an email to arrange for the collection of the incorrect product and process a replacement or refund. Please be assured that we value your business and would like to resolve this for you.
“The checkout process with discount codes needs to be fixed. Tried 4 of them after putting all my details in 4 different times before one of them worked. Wasted so much time.”
Hey Jarod, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
“I was changing to BPP because of the flavour options. It would be good if coupon codes were emailed as they flashed up on FB, then they were gone. It definitely enticed me to order.”
Hey David, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase
Hey Karl, we are sorry to hear about your recent experience and the inconvenience this has brought you. Your feedback about the courier is rest assured noted and will be brought up to the team for discussion.
Hello Daniela, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We shipped your parcel the same day it was ordered, 15/06/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. As of 01/07/2022, tracking information has been updated and confirms that your parcel has been delivered. Information has been shared with you through email as well.
Hey Gavin, thank you for your feedback. Unfortunately, there has been a significant increase in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022
Hey Josh, we understand your concern regarding the recent price increase. There has been a significant inflation in our raw ingredients prices, and we're doing our best to keep prices low without compromising the quality of our products. We're hoping to see prices come down in 2022.
Hey Mitchell, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
