“You're asking me to review my product, it got shipped on 28/10/22, it's currently 13/11/22 and I still haven't received my items. I won't give you guys a 1 star rating because I like the products, but this delivery time is out of control. I probably wont order again due to the unpredictable wait time, ive had to buy more protein for the time being until it arrives. Maybe aramex isn't the way to go for the future”
Hello, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 27/10/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made a follow-up with the courier to chase up on the delivery and make sure this gets to you. An email was sent to sort the issue out.
“Website not standout but also not horrible. Hence three stars (for the website experience only; can't comment on the product yet as this was my first order)”
Hello Christopher, ware sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was sent to help sort this matter.
Hello Aiden, we thank you for your product review and are sorry to hear about the coupon discount issue. An email was sent to resolve this issue, We look forward to your response.
“Was a few glitches while ordering I hope the order is correct and I hope the product is good as it’s the first time trying it, wanted to buy a flavour sample pack so I can try the flavours but there is no such thing, fingers crossed it tastes nice.”
“3-5 days delivery and flavours are usually good. My last order I received a banana flavoured protein but it tasted plain. Strange because it usually tastes good. Think I just got a really bad 1kg”
Hello, We're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Faith, thank you for your review. Unfortunately, there have been significant increases in global prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
