“Really disappointing service. ordered online fast track 04/06 to receive note that material was out of stock. Reordered different material and blind still not here 17/06 so obviously don't stick to their 1-2 day delivery terms. I don't use again and will go back to blinds2go”
“I will just never ever use or recommend you again.
You have a very negative comment on trust pilot from the organisers. Not surprised one bit!!
On trust pilot i received a reply which was a blatant lie! Was told my missing slat was in process of being replaced.
That was 17th April!!
This company is atrocious and I would be embarrased to say I worked here!!”
“blind ordered five weeks ago and I am still waiting for dispatch?. After three attempted phone calls, three emails and an online 'chat I was finally told the fabric was 'out of stock'?!
This is appalling customer service from a company that deals wholly with online or phone orders. They appear to have insufficient staff to deal with phone calls, and those that they do have seem to be inexperienced and do not give good customer service.
I would not recommended or use this company again - there are plenty of others who must surely do better?!”
“Ordered nearly 3 weeks ago and still haven't received my order. Keep getting told it would be getting sent out after chasing up several times but still not even dispatched. There are many other similar companies that sell blinds for a similar price, next time I will definitely order through one of those. The customer service is rubbish, everyone says something different to you but doesnt follow through on what they say. It looks like they can't keep up with the orders and only prioritise certain orders.”
“Such an professional company🤦♀️😡
I am so disappointed honestly
I ordered ages ago my Christmas and new years been destroyed 😭
No sign of my silk roman blinds
I have called them multiple times and now need to wait till Christmas or even after new year now
Honestly blind by post has left me in tears I do not know what to do I paid £730 for 7 blinds and just got 3 blinds
Stupid me to trust such a laid back and irresponsible company I would never recommend any one”
“A disaster, paid for fast delivery, they ignored me, and only 1 blind turned up, a complete waste of time and money, avoid if possible and read the reviews, its a pity the single blind I received was great. But a terrible company, and no customer service.
Sozz ..don't like to leave negative reviews buttons needs saying ²”
“I placed my order because the website said dispatched within 5 to 7 days. It’s been two weeks, still no sign of the blinds and no reply to my emails asking for an update. Very disappointing.”
“Wow I wish I saw these reviews before I had the misfortune of dealing with this company. I bought a blind waited a age for delivery every email I sent regarding delivery ignored until I sent one asking to forget the order and refund me I then was send a dispatch notification. Blind arrived don't get me wrong perfect fit great quality but bows in the middle won't sit straight. Call customer service to be told I have a large window it's a heavy blind (wooden blind) it's to be expected. Explained I've had them before never had this problem it's more a decrotive product not designed to go up and down. Be cut off mid phone calls emails ignored. Now out of principle I'm getting consumer rights to contact them on my behalf. To anyone thinking ordering if you want the assurance of good customer service please shop elsewhere because if you have a issue you won't get anywhere with this company they don't want to know. I'm not one to write bad reviews but this is the worst customer service I've ever experienced.”
“Negligent company with incompetent staff! Received my blinds (very late) and when I did it was severely damaged with bent headrails and missing vertical blinds!!! I will never order from these amateurs again!”
“I ordered wooden Athena blinds with tapes and there was no mention in the order process that these would be faux wood (plastic). I was refused a return.”
