“Still waiting 8 weeks since I ordered. Was offered a pathetic £15 and still no blind despite their courier claiming it was delivered. CCTV shows otherwise.”
“Such an professional company🤦♀️😡
I am so disappointed honestly
I ordered ages ago my Christmas and new years been destroyed 😭
No sign of my silk roman blinds
I have called them multiple times and now need to wait till Christmas or even after new year now
Honestly blind by post has left me in tears I do not know what to do I paid £730 for 7 blinds and just got 3 blinds
Stupid me to trust such a laid back and irresponsible company I would never recommend any one”
“Wow I wish I saw these reviews before I had the misfortune of dealing with this company. I bought a blind waited a age for delivery every email I sent regarding delivery ignored until I sent one asking to forget the order and refund me I then was send a dispatch notification. Blind arrived don't get me wrong perfect fit great quality but bows in the middle won't sit straight. Call customer service to be told I have a large window it's a heavy blind (wooden blind) it's to be expected. Explained I've had them before never had this problem it's more a decrotive product not designed to go up and down. Be cut off mid phone calls emails ignored. Now out of principle I'm getting consumer rights to contact them on my behalf. To anyone thinking ordering if you want the assurance of good customer service please shop elsewhere because if you have a issue you won't get anywhere with this company they don't want to know. I'm not one to write bad reviews but this is the worst customer service I've ever experienced.”
“This company is a scam. Send me 2 broken blinds over 2 weeks late. And now after A WHOLE MONTH of trying to get hold of them going back and forth, I hav still yet to receive a refund.”
“This is no my third order with Blinds By Post and I am over the moon with my blinds. Always greeted by lovely staff who always take the time to help me place my order over the telephone as I’m not great with computers. I will be back once I have finished decorating my bedroom.”
“I placed my order because the website said dispatched within 5 to 7 days. It’s been two weeks, still no sign of the blinds and no reply to my emails asking for an update. Very disappointing.”
“I ordered wooden Athena blinds with tapes and there was no mention in the order process that these would be faux wood (plastic). I was refused a return.”
“Worst quality and horrible customer service
One of the worst customer service and very poor quality. Do not trust them.
We have ordered our 2 double blinds for our bedroom for our new home to prepare for Christmas. We placed the order on 16 October. The item didn’t arrive until 15 December. We wasted aweful lot of efforts trying to chase. Finally it arrived with a wrong item sent. We were not happy at all. We ended up chasing with the customer service people including Claire, Glesni & Sophie. They put us to test to send several images of the wrong item just to prove that it was not our fault but theirs. Yet finally trust ate to send us the correct blind after several emails and phone call clarifications. Eventually our Christmas has gone past as we did request to send the replacement by next delivery as a compensation considering all their hassle. The stingy unprofessional staffs didn’t accept it and yet asked us to wait for another week i.e 21 Dec 23. It’s now 05 January 2024 our item still hasn’t arrived. Irresponsible and appalling customer service and we wasted 55 emails and about hours on this ridiculous customer service. Please don’t waste your time and efforts. Save yourself the hassle and the deep stress.”
“If I could put minus 100 stars it wouldn't be low enough. This is an appalling company. Ordered a blind track and requested fast track. I had to contact them over a week later to find out why I hadn't received it. I ordered on the 25th Sept, heard nothing by 3rd October so made contact. I was told by them that The estimated dispatch date was the 28th (certainly not fast track next day as I requested) but she couldn't see it on the system, got a further email to say it would be dispatched by the 4th October.....definitely not fast track. When it finally arrived on the 6th October, I Requested my postage back that I paid for "fast track" and they refused saying I didn't request fast delivery. Even though in huge letters across the top of my invoice, is does infact confirm FAST TRACK DELIVERY I have since gone to put it up and it has no fixing screws in it and only 9 trucks for slats. No where near enough for enough slats to cover the window. Contacted them and heard nothing!
STEER CLEAR OF THIS COMPANY FOLKS”
“Blinds by Post. I sent for two blinds for the front windows of our house. The pictures on their website showed blinds with strings. When we finally received them, one had strings and the other had tapes and they looked really odd at the front of our house.
I complained and Stephanie maintained it was my fault and would not accept any responsibility for them. Infact her emails were rather curt and as she was their customer service representative, I think she should brush up on her people skills. Anyway, after much tooing and frowing she offered me a 20% discount if I re-ordered the blinds. I had little choice as it was like being behind prison bars with the tapes. So I placed the order which duly arrived with strings. However, I nevr recetved the 20% discount that was promissed. So it cost me almost £100 to rectify their mistake. Beware of this company.”
“The measurements were wrong, and company wasn't interested in helping put right. Made to measure blinds aren't covered by DSR, so you're literally wasting your time and money if you don't get what you needed, they won't help to put it right - you've just got to place a new order. Roll the dice if you want to, but be warned that you won't get any support or any money back if it goes wrong, you'll just be left with useless blinds!”
“Motorised Blinds arrived and happy with them. Very limited information how to install and use. It was only after a few months we realised the blinds needed charged. Having paid £14 for a charger in the order we only discovered it wasn’t sent. Rang and spoke to Sophie who very disgruntled stated that it was too late and we need to pay a further £33 for an other charger. Perhaps if they offered better customer service we would have rated Blindsbypost 5 star.”
“I will just never ever use or recommend you again.
You have a very negative comment on trust pilot from the organisers. Not surprised one bit!!
On trust pilot i received a reply which was a blatant lie! Was told my missing slat was in process of being replaced.
That was 17th April!!
This company is atrocious and I would be embarrased to say I worked here!!”
“Ordered nearly 3 weeks ago and still haven't received my order. Keep getting told it would be getting sent out after chasing up several times but still not even dispatched. There are many other similar companies that sell blinds for a similar price, next time I will definitely order through one of those. The customer service is rubbish, everyone says something different to you but doesnt follow through on what they say. It looks like they can't keep up with the orders and only prioritise certain orders.”
“A disaster, paid for fast delivery, they ignored me, and only 1 blind turned up, a complete waste of time and money, avoid if possible and read the reviews, its a pity the single blind I received was great. But a terrible company, and no customer service.
Sozz ..don't like to leave negative reviews buttons needs saying ²”
“Absolutely fantastic wooden Venetian blind s. I ordered 2 on next day delivery, and they arrived as promised. Just ordered 3 more. Very impressed during covid”
