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BonusPrint Reviews

1.3 Rating 90 Reviews

8 %

of reviewers recommend BonusPrint

Company Reviews

1.3

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Read BonusPrint Reviews

Phone:

0800 098 8801

Location:

Albumprinter BV Stationsplein 53-57
Amsterdam
1012AB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was getting concerned that my photobook wouldn’t arrive before I went on holiday so requested that my delivery address was updated to the holiday cottage I’m staying in and was told that even though that they normally offer a change of delivery option they wouldn’t do it for me because it takes too much time. You can’t be serious bonusprint? So you’re telling me that in the time that “Raiza” sat on chat with me giving every excuse under the sun (For 28 MINUTES 9:15am 18th December) my address couldn’t have been updated manually!? Oh and just to clarify this was all before the book had gone into “print” when it says on your website that you’re allowed to make amendments if you contact customer service. I’m disgusted at the ethics of this company - let’s get as many orders in as we possibly can to maximise profits but offer zero customer support to those that have spent hard earned money buying one of our products. I am going on holiday tomorrow and since the product is still in “print” there is no way my wife is going to receive the only Christmas present she has from me this year. Thanks bonusprint, your inability to the see the bigger picture has lost you yet another returning customer and ensured that at least a little bit of the extra cheer of my Christmas Day will be taken away.”

Posted 4 years ago

“Placed order for a calendar on the 8th December, well in time of their 14th December deadline for delivery in time for Christmas. Checked order today and still hasn't entered the "in production" stage, which means there is very little hope that it will arrive in time for Christmas despite their promise. No response from customer services. I have been using Bonusprint for years without any issue, however unfortunately this will now be the last.”

Posted 4 years ago

“Ordered on 9th December and order not even in production - online chat a waste of time, was held in the queue for over an hour before it crashed. Don't answer the telephone and no response on social media. Waste of time and money I will be processing a chargeback with my credit card.”

Posted 4 years ago

“Failed to send my order out by today's deadline. I ordered 2 weeks ago. Now I won't get them in time for Xmas, before I go away. Pointless. They ignore your messages. Will NEVER use them again.”

Posted 4 years ago

“Ordered my calendars on 29 th November...still not arrived ..no response to my email and lady on phone no help at all .24 th December is too late for me to send these off as gifts Very poor service and should be compensation So disappointing”

Posted 4 years ago

“Ordered calendars on the 11th and still not even processing it. Spent 5 hours trying to find out what is happening with their "chatbot' and it crashed everytime. Will avoid in the future.”

Posted 4 years ago

“OMG!Just read all these bad reviews and thought I'd better check the status of my own order for a calendar which I placed on 2nd December. Yes, you've guessed it - Not even gone to production yet!!!! I got a bit worried when I received a rather patronising email on 14th December telling me it had been delayed but not to worry as delivery would be before 24th December. BonusPrint - Why are you assuming that it's a present for someone who I will be seeing on Christmas Day? That is not correct and more to the point IT'S NOT OKAY TO LET CUSTOMERS DOWN LIKE THIS!!!! You should give everyone who has had late or delayed deliveries a full refund on their orders in an effort to mend customer relations, as it's now too late for people to go elsewhere!”

Posted 4 years ago

“Awful company. Avoid at all cost. Parcel arrived after 3 and a half weeks and has a white stripe running through the middle of every page. Customer service diabolical”

Posted 4 years ago

“HORRIBLE experience, Ordered for Christmas with guaranteed delivery for a specific date, and they were unable to fulfil this which now leaves me without presents. Avoid at all costs.”

Posted 4 years ago

“Waited over two weeks and got an email saying delayed with no timescale on when it would be ready. AVOID!!!”

Posted 4 years ago

“Dissapointed that I have still not recieved my order that was placed on the 2nd December, still not had an in print notification, they said due to a lot of orders placed on black friday, don't offer a deal if you do not have production capability. They said should be here by 24th December, but I can't wait in all day on 24th December and am worrying it wont arrive now.”

Posted 4 years ago

“Ordered 20 aluminium prints still not been printed. Told don’t worry they will be here for Xmas and how am I to sell them after Xmas.”

Posted 4 years ago

“poor customer service i, received an email saying it had been delayed but ‘don’t worry’ it should be delivered by Christmas!! It is not a Christmas gift!!”

Posted 4 years ago

“I ordered cards and after 11 days they still have not been printed and dispatched”

Posted 4 years ago

“Avoid this company like the plague!! They have lied repeatedly about delivery/production times!! I ordered in plenty of time for my mums birthday, only to be told when I checked out it would take extra days to complete. Waited 8 more days and then spoke to customer services, they assured me it would be with me in a few days. I have just received another email saying it had been delayed again but ‘don’t worry’ it should be delivered by Christmas!! It is not a Christmas gift!! I have had to buy my mum another much less thoughtful gift for her birthday, at short notice. I ordered at the beginning of December, so don’t want others getting caught out for genuine Christmas presents, there is no chance they will deliver in time! Also photobox have provided much better customer service and really good products, so go for them. Think bonus prints are just greedy!”

Posted 4 years ago

“false promises about delivery times; useless customer service palming customers off with insulting meaningless platitudes. a company with no interest in providing even a basic level of acceptable service. will never use again and advise others against.”

Posted 4 years ago

“waited a week before i got an email saying it was delayed with no timescale on when it would be ready waited on a chat for 50 minutes told they cant do anything about it and sent me the delivery times details...it clearly states: Production starts after we receive your payment Production begins on the first working day after we receive payment for your order. 6 days later and production hasnt started cancelled my order, again they couldnt tell me when the money would go back into my bank avoid, pay a bit more and use photobox or something like that”

Posted 4 years ago

“DO NOT USE. QUICK TO TAKE MONEY BUT GET ANNOYED WHEN YOU CALL TO ASK WHERE YOUR ORDER IS 2 WEEKS AFTER YOU ORDERED IT. TERRIBLE CUSTOMER SERVICE.”

Posted 4 years ago

“Do not use this company. Delivery of cards already late and not still no information on when they should arrive. We have been waiting two weeks already and now won’t have time to get our cards to friends and family and don’t even have time to order from another company.”

Posted 4 years ago

“Photo books arrive late, poor quality product, which were part of a Christmas present with baby picture. Parts of the baby's head were cut off in some photos as were some people. One photo was duplicated and somehow alternative photo from my online album were used in place of the ones I sent ????? How ???”

Posted 4 years ago

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BonusPrint is rated 1.3 based on 90 reviews