“I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket..”
“I ordered some t-shirts, joggers, and shoes. The shoes were amazing quality, good sizes, and good pricing. The t-shirts’ quality was not the best but still wearable and good sizing. The joggers were terrible quality and terrible sizing. They feel like cheap plastic pants. The elastic around my ankles are way too tight, almost like it’s cutting off my circulation and they don’t even fit all the way down to my ankles.
Not too bad of an experience but probably won’t order from their site again.”
“Returns & Refunds: I understand fully that we are in a midst of a pandemic, however, this company should suspend there expedited 2-3 day shipping if they don't plan on refunding you for items that aren't guaranteed to arrive by the designated timeframe. I didn't even open the package, since it was needed for a specific event, and the company would not refund my original expedited shipping cost, nor offer me a free return for the hassle. So, if you need something in a timely manner right now, don't order from here!”
“Everything was fine except the size. According to their sizing advice I should go for a size 16 - 18. Never ever go with a smaller than what you know is your size. The dress was lovely if you are a barbie doll! Hate having the hassle of returning and having to do a brand new order. That's the joy of online shopping I guess.”
“The stitches were coming off everything!
Twice I bought from them in the last 2 weeks and I had had to return the items. These were not the cheapest items on their website either”
“I got 2 items, some legging and trousers. After only wearing a few times the legging rip at the back and the trousers also rip at the waist, the elastic tangles and the stripes rub off. really bad quality clothes.”
“Sizes were all over the place, my romper came with a hole in it. I ordered a shirt in an XL and it wouldn’t even fit my s/m friend. My second package is taking over a month or come in.”
“Bought a black sweater, sleeves way too short, bought an L so it would be oversized on me, but it does not fit loosely on meand im a size 10! Material is very thin, it’s nothing like a sweater. Frustrated.”
“Dress I ordered is very see through to the point I won't wear it outside as even nude coloured underwear is visible through fabric.
Mesh body just doesn't fit right.”
“I’ve lost a lot of weight and am size 14/16 now. Bought a 16 dress from boohoo that would be snug to roomy and it doesn’t even go all the way round. Makes me feel awful about myself and that and have gained a lot of weight”
“The quality and service is great however their web site is mind blowing, I get to the stage where I start wanting to slit my wrists again before I switch off. Thanks Amazon and EBay I can still access the products without the need for direct contact.”
“I have found the clothing on some items to be poor quality. I bought 2 dresses recently that were very thin and see through. It's put me off. I'd rather pay a bit more somewhere else for a better quality item...but cheap buy twice as they say.”
“They ultimately just send you whatever they want to. I bought two pair of sweatpants and received them 4 sizes larger than what I ordered. The quality of the items is pretty trash too. I was all excited... what a disappointment.”
“The fabric quality was poor on 80% of the things I ordered. Most of the hemming is stringy and the material feels like plastic. Also, returns are very inconvenient as you need a printer for printing return labels. Who has a printer anymore? The clothes look cute on the website but in real life they look cheap. Fast fashion, not worth the hassle.”
“Used boohoo quite a lot but the last 2 items I have ordered were both faulty large hole in waistband (jogging bottoms) and wool coat was longer at one side than the other plus all buttons were sewn on puckered and even though they were notified of this upon return I was still charged the 3.99 postage each time therefore I will not be using boohoo any more”
“Very disappointed. Only ordered from here twice, the first time it was really good. I've ordered again and received a faulty item. Bought a foot soak and it was leaked all over and none of the product was left. I have contacted them and sent 2 emails abour a week ago and no one will get back to me.”
