“Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!”
“Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!”
“Worst customer ‘service’ I’ve ever had. Will never, ever order from them again. Absolutely no way to get in touch with them when they choose not to reply on messenger. Thank God I paid thru Paypal. 45 days and waiting….”
“Never again. Still waiting 4 weeks on for a refund. I’ve ordered many times before and never had a problem, I don’t know what has gone wrong but they’ve lost my custom for good.
Customer services non existent. Just an automated response. Useless.”
“Exactly the same - returned items got an email saying they have processed my refund but no refund arrives. No response from customer services and they have no phone number. Do not buy from them ever!”
“I wish I had read the reviews on here. Items returned to boohoo and I was informed they had refunded me on the 23/09/2025. It’s now the 25/10/2025 and still no refund
Where can I take this
They are scamming people”
“Been waiting for refunds to the value of £65.90, spread over two orders. I returned ,September 16th 2025 and 2nd October 2025. I Have constantly emailed and Watts apoed with the return receipts from Evri drop off your return parcels, to no avail.
Going to write a recorded delivery letter to their physical address, then if I don't hear, going to police.”
“My review is same as all the other reviews. Returns are not refunded. Please avoid buying from boohoo man. There is no way to effectively contact the ‘returns’ department and they do not care. Very quick to take your money and deliver but will not refund if you return the goods. Someone used the word ‘crooks’ in their review. I agree 100%. When will trading standards address this issue with the company? There are enough 1 star reviews here to take action. What’s the point of reviews other than to warn others to ‘stay away’.”
“Doesn’t give you refunds for items and claims it’s till in the carrier network when carrier network only takes 3-5 working days and you cannot speak to a real person only bots. SO PLEASEE! STAY AWAY FROM THEM UNLESS YOU PLAN TO KEEP THE ITEM”
“After ordering 2 dresses for an occasion one arrived the wrong size to what was ordered. I returned both on the 7th July and on the 11th August after multiple emails chasing them they finally emailed to say they had received the return. Now it's the 27th August and still no refund and ignoring my emails, online chat I keep getting an automated response. Will never order from there again!!”
“Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks!”
“Worst customer service, still no reply.
I was charged twice because there was an error on their website.
I also tried to inform them of this, but fell on deaf ears.
I received emails saying my items are on the way, I emailed as soon as I was doubled charged to say that there had been a mistake and I don’t want double the items and still nothing.
Tried to contact via messenger and whatsapp and the bot kept giving my replies that had nothing to do with what I asked.
Will never shop here again and I advise no one else too Incase they get stuck with the same payment errors and have no assistance to fix.”
“*EVERYONE HAS HAD THE SAME PROBLEM*
I returned an order and Boohoo received it on the 12th July, and I STILL haven’t got my refund. I contacted them yesterday who advised it can take up to 14 days. If my calculations are right, 2 WEEKS AND 4 DAYS. It’s absolutely ridiculous. I ordered through Boohoo and the product was from a third-party, looks like other customers have had the same issue. Never had an issue with them before but they definitely have gone down hill. I also remember the days when returns were free”
“I ordered some clothes and used a Klarna payment. None of the clothes were any good, so went to process a return, and it says it'll be returned as credit. I didn't select that option, and requested Boohoo change or to be refunded as original payment, and they're refusing to help. Even though under consumer rights it's our right to have refund as original payment. Their email hasn't responded, their FB takes hours/days to respond, and so does their WhatsApp. Absolutely appalling.”
“I would rate it less than 1 star if I could. I've been charged twice for an order which included premier membership, double payment came out of my account even though it was only 1 order, I've been trying to get my money back via email with the customer account team and there are multiple people responding to me asking for evidence screenshots which I have already sent. Or sending filler emails with no real response on where my refund is left, it's absolutely awful customer service. I don't have much money so them taking double money out of my account has really affected my mental health and wellbeing. DO NOT SHOP HERE”
“I would give 0 stars if I could. The customer service is TERRIBLE. I ordered a few pairs of shoes months ago and not only have they not arrived as they are held at a carrier facility that BooHoo cannot give me the address for, but they refuse to give me a refund and say that I must find the address, pick up my items and re-ship back to them to get my refund. They take a week to respond with unhelpful emails that contain no information besides continuing to tell me to contact the carrier that has not responded to me. I will never order again and anyone who does needs to be weary that if anything happens to their package - nothing will be done about it.”
