“My review is same as all the other reviews. Returns are not refunded. Please avoid buying from boohoo man. There is no way to effectively contact the ‘returns’ department and they do not care. Very quick to take your money and deliver but will not refund if you return the goods. Someone used the word ‘crooks’ in their review. I agree 100%. When will trading standards address this issue with the company? There are enough 1 star reviews here to take action. What’s the point of reviews other than to warn others to ‘stay away’.”
“Doesn’t give you refunds for items and claims it’s till in the carrier network when carrier network only takes 3-5 working days and you cannot speak to a real person only bots. SO PLEASEE! STAY AWAY FROM THEM UNLESS YOU PLAN TO KEEP THE ITEM”
“After ordering 2 dresses for an occasion one arrived the wrong size to what was ordered. I returned both on the 7th July and on the 11th August after multiple emails chasing them they finally emailed to say they had received the return. Now it's the 27th August and still no refund and ignoring my emails, online chat I keep getting an automated response. Will never order from there again!!”
“Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks!”
“Worst customer service, still no reply.
I was charged twice because there was an error on their website.
I also tried to inform them of this, but fell on deaf ears.
I received emails saying my items are on the way, I emailed as soon as I was doubled charged to say that there had been a mistake and I don’t want double the items and still nothing.
Tried to contact via messenger and whatsapp and the bot kept giving my replies that had nothing to do with what I asked.
Will never shop here again and I advise no one else too Incase they get stuck with the same payment errors and have no assistance to fix.”
“*EVERYONE HAS HAD THE SAME PROBLEM*
I returned an order and Boohoo received it on the 12th July, and I STILL haven’t got my refund. I contacted them yesterday who advised it can take up to 14 days. If my calculations are right, 2 WEEKS AND 4 DAYS. It’s absolutely ridiculous. I ordered through Boohoo and the product was from a third-party, looks like other customers have had the same issue. Never had an issue with them before but they definitely have gone down hill. I also remember the days when returns were free”
“I ordered some clothes and used a Klarna payment. None of the clothes were any good, so went to process a return, and it says it'll be returned as credit. I didn't select that option, and requested Boohoo change or to be refunded as original payment, and they're refusing to help. Even though under consumer rights it's our right to have refund as original payment. Their email hasn't responded, their FB takes hours/days to respond, and so does their WhatsApp. Absolutely appalling.”
“I would rate it less than 1 star if I could. I've been charged twice for an order which included premier membership, double payment came out of my account even though it was only 1 order, I've been trying to get my money back via email with the customer account team and there are multiple people responding to me asking for evidence screenshots which I have already sent. Or sending filler emails with no real response on where my refund is left, it's absolutely awful customer service. I don't have much money so them taking double money out of my account has really affected my mental health and wellbeing. DO NOT SHOP HERE”
“I would give 0 stars if I could. The customer service is TERRIBLE. I ordered a few pairs of shoes months ago and not only have they not arrived as they are held at a carrier facility that BooHoo cannot give me the address for, but they refuse to give me a refund and say that I must find the address, pick up my items and re-ship back to them to get my refund. They take a week to respond with unhelpful emails that contain no information besides continuing to tell me to contact the carrier that has not responded to me. I will never order again and anyone who does needs to be weary that if anything happens to their package - nothing will be done about it.”
“I returned a jacket over a month and a half ago, I've reached out to their customer service 5 times now. No response. No refund. I'm disputing the charge with my credit card company because they clearly do not want to refund my money! Stay away!”
“After my withdrawal request was denied, I was unable to access my trading account. In addition to being quite frustrated, I was worried that I would lose my investment in this circumstance. Similar account issues are encountered by many investors, which can cause them to lose faith in trading platforms. However, after I contacted them C O V S E C L T D effectively assisted me in getting all of my cash back.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“I will never spend my money with this company again. They’re quick detect your money but they don’t like refunding. In the end, I have to contact my bank.”
“No refund, no contact & no one will get back to me - avoid!!
I used to order from boohoo.com regularly & never had any issues but the last order I had, I returned almost immediately as the clothes were terrible & 2.5 weeks on still not had my refund. I have followed up on messages regularly to be told to wait then today followed up again to be told my refund has failed to process & id be transferred to a customer services agent. That was 7 HOURS AGO & I’m still waiting!!! Disgusting service - if I don’t hear back within 24 hours I’ll be contacting my bank!”
“Unfortunately I have had a really frustrating experience with the refund system from boohoo and I will not be ordering from them again. I have had to wait for a refund for over 3 weeks before but the current refund I am waiting for has again been over 3 weeks. I did not hear anything from them about this and after chasing them up about was told that my refund failed and I had to now wait a further 10 days for a ‘response’ about my refund from the relevant team. This will be nearly 5 weeks from when I first returned the item. It’s just not good enough. Please do think twice about ordering from boohoo if you don’t want to wait a month for your refund.”
