“I have been in contact with the customer service for
MONTHS! I was first told I was going to get a refund on an item that was faulty, the fabric was looking really bad. However, I never received the money. It was through Klarna which feel safe, and they can back it up to. Boohoo claim that they had sent it but Klarna customer service can't see it and I have not gotten it. Klarna asked me to contact customer service again and now I am in a loop… they do not want to pay me back my money even though they sent me an item that was broken… every time they tell me the same story without even looking at my actual request. After a loooong conversation back and forth they sent my request to a "special unit" but did I hear back? NO! I have never been treated so bad by a company and would never order from them again and please don't! If the item is faulty they won't make a refund. The most annoying part is that they have waited out this for months and have now said that because the order was made 6 months ago they cannot give me a refund as they cannot process the Klarna order. But when talking to customer service at Klarna they said it is just one button, easy and simple… unbelievable!”
“UPS would not deliver because they are pending $28.20 broker fee from the company. I already paid for the shipment while purchasing so this is ridiculous. Why a customer has to pay broker fee on delivery? This is a fraud company. DONOT buy from them”
“Sizings are way off. I’m a uk size 12 - ordered a size 12 and 14 dress. Tried both on size 12 wouldn’t zip up as it was so small, size 14 fits (just) but really tight in the waist area. Size 14 from anywhere else is usually on the big side for me. Ended up wearing said dress as a long top with leggings underneath as was so short I could bend down without flashing my booty otherwise!”
“Bought a 36G bikini top (I am a 34F) but was worried it would be small... I wasn't wrong. I would say it measures at a D cup, not happy at all and will be returning.”
“Only giving them 1 star because 0 is not an option. Absolutely shocking service! They sent me the wrong item, and after requesting a bunch of information some of which had never been shared with me (like the product code of the random wrong item they sent) they refused to send the correct item, even though the screw-up was entirely on their end and the item had been ordered for an occasion so was time sensitive. Avoid this company at all costs if you value your time and money!”
“I ordered 5 XXXL shirts from them for my brother on Christmas. Went well he loved them.
I just ordered 4 more shirts for my brother's birthday. The shoulders on all the shirts were way too snug and did not fit him at all. I complained that I went by their sizing and it was not my fault. They said if I returned them, they would not be refunding my shipping fee and on top of that, I had to pay additionally to ship it back to them for a refund!
They have deleted their contact page off their site and hide their customer service contact on twitter. They will send you canned responses and they don't care at all. I lost money because of their incompetentence. I wish I had seen the reviews sooner. AVOID AT ALL COSTS.”
“Sizing is completely wrong!! I’m a uk 14, ordered a uk 16 and everything is to small? I’m a uk size 5 shoe and again they are too small. I do not recommend and I won’t be ordering from there again.”
“Unfortunately the two t-shirts I bought were far too short. I waited 15 days for my refund. Then it didn't arrive and I was asked to wait another 7. I don't have a printer so had to pay to return order.”
“Terrible customer service..requested parcel to be sent to a collection point shop...received confirmation that parcel was delivered but random picture of house where it had been delivered. Shop confirmed they had not received parcel. Contacted Boohoo who stated it was my problem I had a to report it as theft which I tried twice ( the police could not do unless I could confirm where it had been left as no proof it was actually stolen) Boohoo said nothing else they could do so no replacement or refund unless I got a crime number.So even though they choose Hermes as their delivery company, they have local pick up points/shops allocated who scan parcels in and out for collection , if the parcel goes missing during this process they do not take responsibility all they kept saying if I had to have a crime number and they could not refund unless I got this.
I feel once they have your money it's your problem if item goes missing and you are left to do all the chasing even though I had obvious proof available that it was not delivered to the allocated pick up shop”
“I'd give 0 stars if i could (never thought i would have to say that)
I ordered on the 1/16. I paid for express shipping. After waiting 3 days and seeing my tracking number had not updated and still said label created i messaged and they apologized, using an obviously cut and paste message, blaming a shipping delay. I can tell that it had not ever shipped. But i said ok and waited a week after that it still said the same thing all in all they wouldn't do anything until the Feb. 2nd. Honestly if i didn't send multiple emails and messages i doubt they would have done anything. In the end after telling them to refund me I wasn't going to play that game they refunded me then had the gall to say as an apology if i would like a $5 voucher for my next order. I told them no I'm not ordering from them ever again. So my suggestion don't order if you do stay on top of it. Horrible company. Side note for the entire time i waited the tracking still said 'Label Created'.”
“Dont choose next day delivery as it's a scam!!
Charge you £6 but they use Hermes as couriers and everyone knows they are completely useless, they will send you an email saying the package is delayed and allow 72 hours for delivery....so you've paid £6 but wont get your package the next day!!!
Will NEVER EVER use Boohoo again, majority of clothes are tacky anyway.”
“Deliveries that are tampered with and items missing.
Deliveries that go missing for weeks.
Customer service is shocking.
Point blank refusal to refund money after 3 weeks.
Keep giving tracking information that doesn't match my address.
Continually told I have to wait another 24 or 38 or 72 hours for delivery which blatantly isn't going to arrive.
Chargeback only option I'm left with.
I am going to make sure I post on every site and every social media platform about the crapness of Boohoo.”
“I don't know why i didn't learn from my first experience with this company. I decided to give them another chance and what a mistake that was.
I placed an order for an item that i now need to return but i can't create a return as the system is still saying that the item is dispatched and not delivered. All day i have been trying to explain this to customer service by whatsapp and all day they have been blaming me saying that i have got a number wrong or i haven't logged into the portal correctly!
Don't waste your time or money ordering from this company.”
“Rubbish company and complete rip off. ordered goods on 7/12 for overnight delivery. Now 15/12. No idea where goods are and cannot contact anyone. Stay well away!!”
“I took the online questionnaire to order correct size, what a joke.
I ordered size 22 dress coulnt get it up my legs, i orered the size 24 and was just as bad.had to send both dresses back. Couldn't get the return QR code on both occasions, had to contact customer services,who i will have to say 5*. Wont order ever again. Had to shop else where.”
“I order two dress paid £98. Both dresses size 12 though more like an 8. Sent both back and they have only refunded for one dress. They won’t answer my messages and I am being ignored. So angry 😡”
“I would give no stars if I could. Ordered from Wallis online, jeans were way too small and dress was far too big. Quality was also poor. Couldn’t get a returns label whatever I tried. Eventually found out Wallis was part of Boohoo and I had to jump through hoops to finally get a returns label from them. Returned items and it took weeks and many e-mails to get a refund. Wouldn’t recommend them at all!!!!”
