“Hi id like to make a official complaint to head office.i am waiting for my refund they keep playing jokes with me.they have sent me a refund reciecpy which i asked for and they sent a refund to a card ending in 6224 which is nit my card as i paid them with card ending 6008 heres my proof i sent them the refund transaction reciept which they sent me its not the same card which i paid with . I want some one above to deal with this and want to escalate this complaint unforgivable 10 people saying 10 different things .order number :UK190735973. They are not giving my refund even though their reciept shows a different card the refunded”
“I placed an order on Monday 26th June on their Guest checkout to be delivered next day delivery via Click and collect. The next day delivery obviously cost more but that's fine - this was for a birthday gift.
I did not receive a confirmation email and nor did I receive a message the next day to say the item had been delivered which meant I could not go to the store to as with no receipt/details. Yet the money had left my Paypal account immediately.
I contacted customer services via the email on my Paypal receipt. When I asked them where is my order as I had no email confirmation or tracking code given, they said they could not find my order. Several email were sent asking for the same emails yet not refund was being given nor any effort to find the actual order.
Just on a whim I thought to ask on their Facebook page. Within minutes of private messaging them, they found my order and tracking code which showed it was delivered on the Tuesday to the shop. When I collected it it was confirmed it was delivered to them on that date.
I went back to the facebook page to ask why have i paid 5.99 for next day delivery then if Boohoo didn't commit that and was told they cannot refund that even though they are at fault. Nor was there anywhere on the site to directly contact customer services to send a complaint in except for a short form which had limited characters for a complaint. I know not to use the email on the paypal as again those were automated similar to the Chat Bot. The Facebook messenger staff (Kimberly and Maria A ) again were not helpful saying they would not refund it instead of looking into it knowing BooHoo are at fault!
Such disgusting customer service.”
“MUK115145162 Dishoneat company.
Returns process is designed to make things difficult to return so you don’t return items and they keep your money.
Been waiting months for refund scamming cunts.”
“1. I couldn't recieve any updates to my email regarding my order. I didn't get the order confirmation, and neither any further updates. The messages were not on the junk\spam folder, and I didn't have a problem like this with any other site, so that was very strange. The customer service tried but couldn't help me, and problem went unsolved.
2. When the package arrived with a couple of things, I was surprised (and mad) to find they sent me an incorrect item! I ordered a shirt and I got a different shirt in the same color. They insisted I return it instead of refunding me, despite the fact it wasn't my fault - it's not like I didn't like it or it was the wrong fit.
I feel disappointed and angry. This was my first (and now last) purchase and I'm left with a bad taste in my mouth.”
“Quality of clothing is horrendous! Images are extremely over-edited and the sizes are all off. Anything white will be see through and any colours will not look the same as they do online. Very disappointing to say the least, and you have to pay £1.99 to return!”
“Placed a large order. Everything did arrive on time.
However, the sizing is well off, and comes up very small.
A size 14 dress fitted like it was a size 10. Trousers size 14 and 16 fitted like a 10 or 12.
The length of the trousers is hilarious. My friend is 5 ft 8 and the trousers are 3 inches too long for her. I am 5 ft 5 with a 29.5-inch inside leg, so I ordered petite and the trousers were STILL 3 inches too short. Boohoo doesn't anywhere state how long their trousers are, because all women have the same leg length, don't they....NOT. and it says the petite are "shorter leg than regular" and made for women "5ft 3 and under". How many women 5ft 3 and under have a 33-inch inside leg?
Completely and utterly stupid.
In addition, the quality is very very poor. The material/fabric is awful and the workmanship is dreadful. Yeah, they're cheap to buy, I didn't expect beautiful quality, but they're truly awful. The entire order went back.
I won't be buying anything from them again.”
“I placed an order with 5 items. Only 2 arrived. I complained about it and they told me that they'd reviewed the CCTV footage and can see that 5 items have been packed so they are not offering me a refund.
This is absolutely disgusting. I'd avoid Boohoo at all costs. They seem like a set off cowboys. I'm not the only one who has experienced this issue with them after reading through other reviews on this website”
“I ordered a dress that was stated as 'white' on the description, looked white on the image, but when it arrived it was a yellowy ecru colour, nothing at all like the image on the site. It was also very mediocre in quality, certainly not worth the £28.99 price tag.
I paid £4.50 delivery and £1.99 to return - £6.50 outlay for nothing. I also cannot understand why I should be charged £4.50 to have the item delivered but only £1.99 Royal Mail via their returns service to return the same item in same packaging?? First and LAST time for ordering on Boohoo for me, never ordered before, won't be ordering again”
“Not only did I not get all of my 3 items ordered and paid for, only received 2 - contacted as per their instructions and they refuse to acknowledge and take ownership of it. Boohoo to the customers so I guess best name for this business - well BooHoo to you as I will NEVER order with you again and make it my mission to tell all I know to stay away. Get your tissues out Boohoo as you have lost a customer for 1 item due to your lack of care factor and zero customer service.”
“i ordered like 10 tops and a few bottoms from them, all sized carefully according to their size charts. even measured myself again just to be extra precise. 2-3 items fit right, the rest are horror shows. their plus size lines are a joke, one of the supposedly full length shirts i bought from them wouldnt cover my belly button even if i wasnt fat. they dont even allow reviews on their site, so that's why i'm leaving it here.”
“Ordered 12 dresses and only 7 turned up. Said they checked their cameras and all dresses were packed and any future missing claims by me will be investigated for fraud!!! They're the ones that need investigating they're LYING!!!! seems to be a recurring theme with them these days as its happening to a lot of people. Taking this to trading standards I won't let this drop! Customer service horrendous!!! Been using this company for years but lately I don't know what the hell has been going on. Scam. Don't use! Liars! Beware”
“I ordered 17 different style dresses all in Plus 18. I am normally a 16 but know in the past when I order normally the sizing runs small. Every single idem I tried on or attempted to try on did not reflect a plus 18 size in the slightest! I even asked my friend who wears a 12/14 to try one on and it just fit her! An oversized T-shirt which I can only describe as a child’s T-shirt! How on earth you can advise the way you do is beyond me. It’s put me off ever buying from you again as lately your sizing is an absolute joke!”
“I ordered a body mist the first one literally leaked so they send me another and that too was on the verge of leaking the first one leaked on the dress that I ordered with it, it leaked left it saturated then I get the other one not as bad but still leaked a bit spray bit wasn't screwed of tight and there's a lock on there that wasn't locked I'm not happy as they are 7pounds a bottle.”
“Why they use this rubbish deliverly company called ermis i just dont know surly they can see the number of complaints from customers when people order next day delivery then thats what they want Not days later when its to late surly such a well none boohoo company as you are is it not important that customer keeps ordering boohoo please end the contract with
This company”
“Be careful!!! No money back!!! I returned an item (I paid for return shipping) they received the package and I see it by tracking number. But they don't give me my money back and put me off every time for another two weeks and more.”
“As a returning Boohoo customer their customer service/aftercare was not only disappointing but shocking!
A hair clip was missing from my parcel. I contacted not for a refund but a replacement....the cost £4! Wow should have been straightforward and simple you would think! No!!! I was eventually informed their footage showed the parcel was packed and sealed appropriately. Now I appreciate their stance on potential losses but something clearly went wrong in the process as I do not have said £4 hair clip. I would not want a fuss over £4. I am shocked, disappointed and would no longer feel confident in buying anything further as this attitude to customers shows a higher value would have been a greater loss. Enjoy your £4 Boohoo on me!”
“Why should I pay for a return and wait 28 days for a refund when it was YOUR fault? YOU sent the wrong size and I have to pay, won't be using boo hoo again”
“Such a bad company… ordered a present… never received and they will not refund.. I have sent proof that the item was left on my doorstep despite there being a note on the door asking to leave with a neighbour… boohoo told me call the police we can’t do anything!!!!”
