“Their return process is not easy nor fast to get the refund. Delivery also takes minimum of 4days. And overall, quality of product or items not fantastic.”
“Lots of choice & plenty of petite. However, I paid for subscription to 'free next day delivery' to find confirmation '3-5 days' delivery' - NO Customer Services number (too many other companies are the same) ; NO reponse from them on Twitter. From now on I intend to buy less from BooHoo”
“ordered clothes i had to wait nearly 10 days to received my order even tho i had an email staying he was being delivered so i waited on for, which then I was disappointed as 3 out the 4 items was see-through and when returning there was no return slip so had to email for one and then sent me a returns slip i have to print out!”
“If you do order of boo hoo expect to
Receive what you have paid for
In price also the sizes are inaccurate I’m a 14 for comfort and the size that came was not a 14 more a 10-12, I’ve ordered of boo hoo many times and the quality and standard was much higher.
Again if your a buying a five pound dress expect to get a five pound dress and just order up a few sizes. I will still purchase from boo hoo but maybe if someone
Could look into the sizing issues that would be great 👍”
“I usually order from here all the time, but this time I'm fed up! It's been past a MONTH!!!! I still have yet to receive my order. It's sad first of all that I spent $200 on my order and STILL have to pay for shipping. Then for it to be 6weeks past the delivery date. Unacceptable!!”
“Bought a women tracksuit my goodness my head couldn't even fit through the top so tried putting it on my 10 year old, still wouldn't fit. Hopefully this was just a faulty hoodie, I'll let u know when I buy another”
“Two maxi dresses and a jumper fit fine at a size 12, but a coat I ordered did not fit and was meant to be a one size. I can wear the coat as a sort of jacket but it is quite small, sizing needs more details so people can buy properly. Otherwise delivery was good.”
“Their sizes are sometimes wrong but when I have bought something from them that actually fits, I'm happy. A few years ago their coats and jackets used to come up small, but now they come up big, recently I bought 4 coats I had to send a couple back and buy them 2 sizes down and 1 size down. I wear a 14 and have had to send a coat back and buy a 10 instead.
They really need to allow public reviews on their website, it will help allot with sizing”
“I recieved an order made on the 4th Sept, last week. I am reviewing each article on it's own merit. This one was PZZ70040 Plus Rib High Neck Bodycon Dress listed as Midi/Maxi. The material was lovely, sleeves wouldn't want to be any tighter, I ordered a 28, when I am only 24-26, but it was tight over my body. Definitely would have to wear spanks etc with it. Will shorten it to a tunic top length to wear with Jeans/leggings. Really needed a size 30 for more room, they don't make Lgr Sz.”
“I ordered some high waist jeans as well as other items which I love. However, i dont see myself as vertically challenged in the slightest being 5'2", but the jeans i purchased literally go from my ankles to my shoulders (photo for evidence attached)
I was just wondering if these jeans were maybe designed for stilt walkers and this was somehow missed from the description. I am very intregued to see if these jeans have even fit such a person.
Regards,
A standard size human 🤣”
“My order was delivered within 2 working days and when I contacted about returning one of my items, they were very friendly, efficient and helpful.
So 10/10 for customer service.
The only downfall was a pair of ripped jeans that I ordered in a size 10 that were just ripped so badly it literally looked like I done a crappy DIY job myself. Hence why I returned them.
I also didn’t like the fact that you couldn’t edit any of your orders before being dispatched.
I had accidentally ordered 2 of each items and about a minute afterwards I tried to cancel/edit and I had to wait for my items to arrive to then return them to get a refund.
Other than that I usually like the style and quality of clothes.
Size wise: pretty accurate.”
“I paid $40 for sandals that took over a month to arrive which is no biggie given COVID but they arrived with an accent detail stitched differently on each shoe which I don't like. When I contacted customer service I was advised they and the vendor see no problem. In searching online I find the same shoes offered for a fraction of what I paid. I will use sewing scissors to remove the chains and enjoy the shoes as they fit comfortably and they are attractive. I'm displeased with paying more than I could have to modify the product and I'm displeased that Customer Service was sub-par.”
“i bought the pettie leggings that are ruched and they are so see thru and they where a good price but i wouldnt recommend it because they are see thru plus you have to pay for shipping which made it a higher price also i got the hoodie aswell which i think is amazing i would get the hoodies but not the leggings”
“Great selection but they charge you $4 to print a return slip, which is pretty annoying considering a lot of their clothes are so cheap. I'm only getting back half of my money on a cheaper item that didn't fit me AT ALL, which seems unfair.”
“I have had some trouble with boohoo items I paid £9.99 for the next day delivery for a year and I ordered an item and it took over a week to get here I also got an email saying it had been delivered and it had not and turned up 2 days later , when I ordered another item for next day deliver it didn’t turn up and I emailed boohoo 3 times and they ignored it a week later I got an email form there delivery company saying I had put the wrong address as the driver couldn’t find my house then it wouldn’t let me re enter my address I ended up ringing them and they were quite rude over the phone and I managed to cancel the order and get my money back after 3 week of finding out where my delivery was”
“I ordered a pair of trainers nearly 4 weeks ago have not received trainers cannot get in touch with boohoo regarding this as I was not given a firct number also I ead.given a tracking number joterder#”
“The dress is lovely but wish I listened to the reviews! Went a size up which was the best choice but oh my god it’s short!!!!. Will ether have to return or wear it as top which is really disappointing”
“I ordered a top came in two days good. But no prepaid letter to send back.i dont have a printer.so I had to look round my area for a shop where they have a printer so I had to go a few miles away to get it printed. A joke never again boohoo you have made it so hard. So won't be coming back”
“I bought I jumpsuit from boohoo and the material was really good it fit everywhere except my chest. It was very upsetting because I really liked the jumpsuit”
