“I have ordered a couple of items from boohoo now. The recent order I liked from a picture on the website. The dress didn't fit but the belt I got was massive but the models was petite and fitted her waist. Mine doesn't fit my hip. Fast delivery and good returns.”
“ok so ive made 2 purchases so far, the first purchase was ok got it within a week second purchase hadnt received yet due to ordering on tuesday and today is thursday my beef is that you dont have a actual way of contacting them unless its through twitter, there isnt a phone number at all and the email system doesnt work.... soooo clothing and prices gets a 5 customer outreach gets a zero due not having a phone number but once you get through to them on twitter they are very very helpful . NOW the next thing is i recently order order something for my baby brother and my order was cancelled due to security reasons only thing i can think only was the shipping addresses didnt match but of course it wouldnt due to i no longer stay with my parents.”
“Great customer service! Replied within ten minutes and was very helpful when I needed to cancel my order due to a mistake (my own) with the colour of the dress I wanted. I will still buy the dress in black. Was concerned with the 20 extra dollars for express delivery (as I live in NZ), but will see how that turns out.”
“I am from Canada. I didn't read the reviews until after ordering a few dresses. Once I had read the reviews I was very concerned about the product I would recieve. I had luck contacting someone through Facebook but they were rather useless. This is definitely not a company concerned about costumer service or costumer satisfaction. Regardless, the dresses did arrive on time and they were decent quality for the price paid. I expect them to last 1 summer. However, I will not be purchasing anything from them again in the future”
“Bit gutted about the order I received. Usually the best service but this time 2 of my dresses arrived with holes in the side. Disappointed as usually boohoo are on pint.”
