Boohoo Reviews

"I place an order on cyber Monday for 6 dress it came up to 35$ include shipping fee\u2026 After 8 days still have not received my order I email customer service.. was inform the order was lost . I told them to replace the order and send it to me since the item was still available by now all the dresses was at a regular price . Guess what ? They decide to refund me instead ! Very disappointed with the service \u2026 it felt like a scam ! Fault advertising!!!!"

"Hi id like to make a official complaint to head office.i am waiting for my refund they keep playing jokes with me.they have sent me a refund reciecpy which i asked for and they sent a refund to a card ending in 6224 which is nit my card as i paid them with card ending 6008 heres my proof i sent them the refund transaction reciept which they sent me its not the same card which i paid with . I want some one above to deal with this and want to escalate this complaint unforgivable 10 people saying 10 different things .order number :UK190735973. They are not giving my refund even though their reciept shows a different card the refunded"

"Hi id like to make a official complaint to head office.i am waiting for my refund they keep playing jokes with me.they have sent me a refund reciecpy which i asked for and they sent a refund to a card ending in 6224 which is nit my card as i paid them with card ending 6008 heres my proof i sent them the refund transaction reciept which they sent me its not the same card which i paid with . I want some one above to deal with this and want to escalate this complaint unforgivable 10 people saying 10 different things .order number :UK190735973. They are not giving my refund even though their reciept shows a different card the refunded"

"Hi id like to make a official complaint to head office.i am waiting for my refund they keep playing jokes with me.they have sent me a refund reciecpy which i asked for and they sent a refund to a card ending in 6224 which is nit my card as i paid them with card ending 6008 heres my proof i sent them the refund transaction reciept which they sent me its not the same card which i paid with . I want some one above to deal with this and want to escalate this complaint unforgivable 10 people saying 10 different things .order number :UK190735973. They are not giving my refund even though their reciept shows a different card the refunded"

"Hi id like to make a official complaint to head office.i am waiting for my refund they keep playing jokes with me.they have sent me a refund reciecpy which i asked for and they sent a refund to a card ending in 6224 which is nit my card as i paid them with card ending 6008 heres my proof i sent them the refund transaction reciept which they sent me its not the same card which i paid with . I want some one above to deal with this and want to escalate this complaint unforgivable 10 people saying 10 different things .order number :UK190735973. They are not giving my refund even though their reciept shows a different card the refunded"

"I placed an order on Monday 26th June on their Guest checkout to be delivered next day delivery via Click and collect. The next day delivery obviously cost more but that's fine - this was for a birthday gift. \r\n\r\nI did not receive a confirmation email and nor did I receive a message the next day to say the item had been delivered which meant I could not go to the store to as with no receipt\/details. Yet the money had left my Paypal account immediately. \r\n\r\nI contacted customer services via the email on my Paypal receipt. When I asked them where is my order as I had no email confirmation or tracking code given, they said they could not find my order. Several email were sent asking for the same emails yet not refund was being given nor any effort to find the actual order. \r\n\r\nJust on a whim I thought to ask on their Facebook page. Within minutes of private messaging them, they found my order and tracking code which showed it was delivered on the Tuesday to the shop. When I collected it it was confirmed it was delivered to them on that date. \r\n\r\nI went back to the facebook page to ask why have i paid 5.99 for next day delivery then if Boohoo didn't commit that and was told they cannot refund that even though they are at fault. Nor was there anywhere on the site to directly contact customer services to send a complaint in except for a short form which had limited characters for a complaint. I know not to use the email on the paypal as again those were automated similar to the Chat Bot. The Facebook messenger staff (Kimberly and Maria A ) again were not helpful saying they would not refund it instead of looking into it knowing BooHoo are at fault!\r\n\r\nSuch disgusting customer service."

"I placed an order on Monday 26th June on their Guest checkout to be delivered next day delivery via Click and collect. The next day delivery obviously cost more but that's fine - this was for a birthday gift. \r\n\r\nI did not receive a confirmation email and nor did I receive a message the next day to say the item had been delivered which meant I could not go to the store to as with no receipt\/details. Yet the money had left my Paypal account immediately. \r\n\r\nI contacted customer services via the email on my Paypal receipt. When I asked them where is my order as I had no email confirmation or tracking code given, they said they could not find my order. Several email were sent asking for the same emails yet not refund was being given nor any effort to find the actual order. \r\n\r\nJust on a whim I thought to ask on their Facebook page. Within minutes of private messaging them, they found my order and tracking code which showed it was delivered on the Tuesday to the shop. When I collected it it was confirmed it was delivered to them on that date. \r\n\r\nI went back to the facebook page to ask why have i paid 5.99 for next day delivery then if Boohoo didn't commit that and was told they cannot refund that even though they are at fault. Nor was there anywhere on the site to directly contact customer services to send a complaint in except for a short form which had limited characters for a complaint. I know not to use the email on the paypal as again those were automated similar to the Chat Bot. The Facebook messenger staff (Kimberly and Maria A ) again were not helpful saying they would not refund it instead of looking into it knowing BooHoo are at fault!\r\n\r\nSuch disgusting customer service."