“First time customer and I didn't read reviews until after I ordered.
Delivery: My item arrived ten days after I placed the order.
Item: I ordered the Pique track suit. The material is heavier than I expected but I'm pleased with the quality and color (stone). I usually wear medium but fortunately I ordered large because the sizes obviously run small.
My experience overall was good. I'll have to wait until I wear the item a few times to see how it holds up, but for now I'm satisfied.”
“Terrible experience package is a whole week behind and now it’s saying it got delivered which it didn’t so now it’s on my end to fix this, even tho I spent over one hundred dollars you think it’ll be better experience, never again.”
“Terrible customer service, would not cancel order even though items have not been dispatched yet, could have ordered next day delivery for the same price, expected to wait over a week for items to be delivered.. Not good enough”
“By far the worst sizing I’ve seen from any clothing brand. You’ll have to order 2 sizes up for clothes to fit if you wear a medium anywhere else. Only thing good is the delivery time but the product is garbage.”
“This company SUCKS. DO NOT ORDER FROM THEM. They trick you into choosing the “discounted” shipping just to give you the normal 8 day shipping. Their clothes come with bugs and maggots encased in the plastic. DO NOT BUY WORST COMPANY EVER”
“Be aware MASSIVE THEFT DISCOUNT NOT APPLIED (£57.28)
This is a link that shows everything in a spreadsheet and all the evidence? Any mathematical genius at my maths or principles let me know if I’m wrong.
https://docs.google.com/spreadsheets/d/e/2PACX-1vRgTSh-hqNsqCJfngcIBptOBjEDd8LoKadcBehRDBcrACuS2XHxqgLbWQLBfbDSgw/pubhtml
Placed 1 orders looked into discounts worked out everything on spreadsheet 10% applied 40% not applied.
2 order in my basket again 10% applied 30% applied, total correct based on my working out
Response from the customer service
Sorry about this, only a promotional code can be applied to an order. This is the reason for the order price.
-Umar
Thanks for letting me know you’re having some issues with your payment price.. Please remember, only one promotional/discount code will be accepted per order and this can exclude some items such as sale items, premium collections, beauty products and any other promotional items. That is why you may have been charged the original price for the products
-Umar
Differences
Order placed = only promotion codes applied and 2 discounts should have been applied
Order in my basket= only promotion code applied and 2 discounts HAVE BEEN APPLIED”
“Delivery estimates are completely off, express or standard it doesn't matter.. FYI Express shipping is 2 weeks for Australia NOT 1-4 days as stated. Don't bother, h&m is cheaper and sells better clothes.”
“people pay for cheap products and then expect the product to be top tier fabric. Get real. I ordered 70$ worth of 8 items and they all arrived here, I was aware of what the quality would be based off how cheap it was and yes I am/was satisfied.”
“terrible quality spent $130 and 3 out of 8 items actually were good. Tried to contact for a refund but terrible customer service and theres a $15 return fee”
“Do not order from this company! ordered 3 pairs of shorts, sizing off and one pair had a hole and stain on them. poorly made
Returned them for a full refund a month ago. still no refund!”
“The sizes are about 3 sizes smaller that what you should expect. HORRIBLE CUSTOMER SERVICE. Don’t expect to talk to a living human being and if you do it will only be over chat and they won’t help you. If you try to return anything the site will tell you that there’s something wrong with your card until the return date has expired. When there is nothing wrong with your card, then you’ll spend 30 minutes on the phone with your credit card company trying to figure out what’s wrong with your card only to find out there’s nothing wrong and the company is just trying to make it so you can’t return your package. CROOKED COMPANY AND HORRIBLE CLOTHING”
“Placed an order and I obviously paid for it. The order didn’t come, I asked for a refund and it’s been more than 4 months and I still haven’t had my money back.
BIG SCAM!!!!!”
“Junk don’t waste your time. Useless they send you wrong sizes and incorrect items just to get the order out. Then it’s almost impossible to get it sorted out. Then when you do get the clothes it’s as if they are disposable after one use.”
