“I ordered some stuff from the website but the quality was so poor and all the stuff was largely oversized. Nothing had fitted me so want to return the stuff they had advertised free returns but nonsense I paid so much to give the order back the customer service is a joke”
“Terrible experience. I bought two items and only received one. Sent over the order number and item number and they replied back saying it was recorded in my packaging and they can’t issue a refund… obviously will not be ordering with them again”
“This company is garbage. Order went through on the 7th. FedEx has a ticket printed. I saw that they were a good or fashionable workout gear for 2021, or something like that in a fitness mag so ordered some items. I think they know that they are awful, but how doesn't the writer or the magazine not know that. Don't order from them.”
“The quality of the clothes are terrible. Ordered a jacket that looked great on the site. However in reality, it was flimsy and had poor stitching. Returned it the same day.”
“Never had a problem, don’t by stuff that’s 2$ If you buy their death row merch, anything licenced or that doesn’t litterally cost 5$ And it’ll be just fine, I wear my deathrow hoodie everyday fr it’s awesome”
“Bought a t shirt think it was about £4 so tbf want expecting much but this isn't even worth £1 worst quality I've ever seen makes Primark look like Gucci looks like Stevie wonder had a go on the sowing machine material is like sand paper but somehow see through and the size is about 2 sizes too small the it's not even worth my time paying £3.20 to return it so it's now a pajama top until it falls to bits after about 3 washes”
“1 Star is being generous! I ordered 3 items, 1 item was missing and the other 2 were largely oversized. When I reached out via the website, I didn't get a response. Nothing for almost a month now.”
“Multiple stains on my clothes that I waited two weeks for. Very disappointed. DO NOT⚠️ Order from this site!!! On top of that I texted them on multiple social media accounts and nothing was done.”
“The company lies about their merchandise. The ad for their MA1 bomber jacket says it's made of 48% cotton and 52% polyester. The received product has a tag that says 100% polyester, and it's the thinnest, most absurdly bad quality polyester I've seen. Do not do business with this company, they're scam artists.”
“Website and order processing was fine but when the clothes finally arrived they were awful. Terrible, cheap quality that didn’t match the images on the web store and don’t fit. Extremely disappointed and wouldn’t buy from them again.”
“I so Disappointed I wish I had read the reviews before I order my mom told me to check the place out but I didn’t listen my son really needs his clothes on time if you guys are listening my son needs his clothes on time he’s a senior in high school take tall dude he needs his clothes”
“If I could give it lower than one star, I would. Horrible customer service. Their returns doesn't even work properly. Will tell everyone I know not to use this company.”
“Their website, ordering and dispatch was very good. However the next day delivery didn’t happen, days later the delivery still hadn’t happened, their delivery company Hermes track app wasn’t updated and you have no direct customer support contact for them, while Boohoo refused to resolve, claiming they had no responsibility for their delivery contractors. Eventually they accepted it was their place to resolve. Was told by them paying for next day didn’t guarantee next day they’ll seek to deliver within 11 days but perhaps up to 30 days. They refused to cancel and refund, saying to wait until it does eventually arrive, then return it and request a refund. I appreciate it’s the fault of the delivery company but they need to appoint and manage a company who can deliver on their sales commitments, they need to take responsibility for their customers and ensure the goods paid for are actually delivered. Thankfully paying by credit cards means you can get the card company to refund the money for goods paid for but not supplied/delivered. Best way to deal with a company who puts up barriers to resolving non-deliveries.”
“Thank you all for the honest reviews. I'm almost processed a £290 payment. Picked some clothes for my Husband Birthday. Thankfully I decided to read reviews first . 😵”
“Paid for express shipping, 3-4 days. After 5 days I contacted customer service they said they couldn’t do anything for another two weeks. Meanwhile I have no Halloween costume and company won’t do anything till a week after Halloween. Worst customer service I’ve dealt with in a long time”
“I don’t think I will order from this company again considering how horrendous the reviews are. I recently made a purchase, but the items did not fit so I returned them back. Through USPS, they charged me $4 to send it back (usually most companies send you a free label but whatever.. it’s only $4). So, I send the items back, in the same condition btw and they refunded me a third of what I spent. How does that make sense? I contacted them and will be waiting for a response.”
