boohooMAN Reviews

Name: boohooMAN
Rating: 1.65

1.7 Rating 724 Reviews

14 %

of reviewers recommend boohooMAN

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1.7

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I so Disappointed I wish I had read the reviews before I order my mom told me to check the place out but I didn’t listen my son really needs his clothes on time if you guys are listening my son needs his clothes on time he’s a senior in high school take tall dude he needs his clothes”

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Posted 3 years ago

“If I could give it lower than one star, I would. Horrible customer service. Their returns doesn't even work properly. Will tell everyone I know not to use this company.”

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Posted 3 years ago

“Horrible quality and had to pay 4$ to return. I will never order again”

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Posted 3 years ago

“Messed up the order, no accountability, dealing with them is like talking with repetitive robots.”

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Posted 3 years ago

“Their website, ordering and dispatch was very good. However the next day delivery didn’t happen, days later the delivery still hadn’t happened, their delivery company Hermes track app wasn’t updated and you have no direct customer support contact for them, while Boohoo refused to resolve, claiming they had no responsibility for their delivery contractors. Eventually they accepted it was their place to resolve. Was told by them paying for next day didn’t guarantee next day they’ll seek to deliver within 11 days but perhaps up to 30 days. They refused to cancel and refund, saying to wait until it does eventually arrive, then return it and request a refund. I appreciate it’s the fault of the delivery company but they need to appoint and manage a company who can deliver on their sales commitments, they need to take responsibility for their customers and ensure the goods paid for are actually delivered. Thankfully paying by credit cards means you can get the card company to refund the money for goods paid for but not supplied/delivered. Best way to deal with a company who puts up barriers to resolving non-deliveries.”

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Posted 3 years ago

“Thank you all for the honest reviews. I'm almost processed a £290 payment. Picked some clothes for my Husband Birthday. Thankfully I decided to read reviews first . 😵”

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Posted 3 years ago

“Paid for express shipping, 3-4 days. After 5 days I contacted customer service they said they couldn’t do anything for another two weeks. Meanwhile I have no Halloween costume and company won’t do anything till a week after Halloween. Worst customer service I’ve dealt with in a long time”

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Posted 3 years ago

“I don’t think I will order from this company again considering how horrendous the reviews are. I recently made a purchase, but the items did not fit so I returned them back. Through USPS, they charged me $4 to send it back (usually most companies send you a free label but whatever.. it’s only $4). So, I send the items back, in the same condition btw and they refunded me a third of what I spent. How does that make sense? I contacted them and will be waiting for a response.”

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Posted 3 years ago

“If I can give this company ZEROOOOOOOO STARS I would !! I sent an email asking if I could purchase a gift card and use it in the US since I’m in the US they said yes, I then purchased the E-gift card almost ($600 usd) as a birthday gift to a friend, when the friend received it, he tried to make a purchase and the gift card kept saying “can’t be found” reached out to customer service MULTIPLE times for them just to keep going in circles to then finally tell me I can’t use it in US. Then when I asked for a refund, they said it’ll take 24-48hrs , never got it, went back they then said 10 days, never got it…A WHOLE MONTH LATER they still have not issued my refund, they’re so unprofessional and clueless. I would not recommend buying from this site! I had to dispute the transaction with my CC company!”

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Posted 3 years ago

“Bought premium delivery and its not been added to account Customer service was no help so I'm 9.99 out off pocket”

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Posted 3 years ago

“Orders always come late and the tracking is really poor.”

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Posted 3 years ago

“I bought the hiker boots, received these ankle cut running shoes. So I put in a new order for the hiker boots again and returned the running shoes I was sent. I finally got in the "hiker boots" to open it and find the same running shoes. I don't know if it's false advertisement or someone messed up their inventory, but I would not buy any shoes from them as the 2 times I have now, neither time I received what I ordered.”

boohooMAN 2 star review on 7th October 2021

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Posted 3 years ago

“i order from boohooman quite regularly and lately its been hit and miss with their sizing. i have broad shoulders so have to shop the big and tall section and sometimes the shirts fit just right sometimes they are tiny. a few months ago i bought two of the same size tee and when i got them they were both different sizes even though they were tagged the same, it's a gamble getting the right size. i'm pretty sure someones chucking labels on things and hoping for the best. just now had to return a gilet that was a 4xl because i could barely get the thing on. my son whos 17 and a pretty average build even tried it on and couldn't fasten it up it was that small. overall the clothes are cheap so don't expect much quality but wish they would size stuff correctly and stick to it. there was no way that that gilet was a 4xl it ran more like a 2xl ..”

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Posted 3 years ago

“Their shipping is awful even if you paid for fast delivery still takes 1-2 months and they have no costumers service!! No number,”

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Posted 3 years ago

“It is currently October 4th and my package was supposed to be here by "September 28th" then they pushed it to October 1st,then they pushed back to the 4th which it today and I still haven't received it..... This whole clothing brand is a scam... I will never order from here again”

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Posted 3 years ago

“Worst quality of clothing I've ever purchased. The clothing is covered in bobbles after only wearing once. Was told by support staff to use a razor to remove them. Ludicrous. First time purchasing from Boohooman, will never purchase from them again and would highly recommend you avoid. Live chat support literally just said to use a razor and ended the chat.”

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Posted 3 years ago

“If your looking for a solid answer here it is this place is a huge huge scam and rip off !!!! I will be using my social media platforms to also expose this fraudulent company”

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Posted 3 years ago

“Horrible! I order items end of July 2021. I ordered 12 items. I received six items. I contacted customer service and was Told to wait till the end of the month until anything could be done. I waited until the end of August and still did not receive my items I also requested for a refund and still did not receive a refund. I am very disappointed I will no longer be supporting this company. I try to support my own however customer service like this makes it very difficult. I am also a professional businesswoman and this is not how you run a business. I have proof and every time I try to attach the photos to this review it takes away the submit button, interesting 🤨”

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Posted 3 years ago

“DO NOT BUY FROM HERE. WILL STEAL YOUR MONEY AND NOT REFUND.”

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Posted 3 years ago

“My son ordered some pants for homecoming. He ordered 30R and looked on the website that explained R is for regular which means 32 inches in length. This is the size of all his pants and they fit great. He got the pants, they are too short not to mention snug. After looking at the tag to make sure they are what was ordered they were in fact labeled 30R, however right below this on the tag it explains the length is 81cm which is shy of 32inches. After already paying $15 in shipping and then for them to make us pay $4 to ship them back for a refund makes me upset. They don’t see this as mislabeled item and not what was expected or ordered. Also this was the first time ordering from them and we ordered just the one item. They have refused to help us with refunding the initial shipping with the refund and/or the return shipping at very least. We would only get $16 back and would have paid over $40. Thats robbery in my opinion. This was also my sons money he earned and he is only 15. We will never even look at this website again and definitely will never order from them. Sounds like there are many reviews not in their favor. Hopefully it stops some people from ordering from them.”

boohooMAN 1 star review on 24th September 2021

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Posted 3 years ago

boohooMAN is rated 1.7 based on 724 reviews