Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

“Ordered a flutter card from boomf and the card was an absolute mess! The card was dented, and the inside of the card had lots of black marks all over it. They didn't use the two images that I supplied them, instead they repeated one of my images twice. The butterfly itself barely flies, is made of cheap paper, and just generally looks quite terrible. They were a total waste of money, and I would not order from them again.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“This company has horrible customer service. I ordered a boomf box early December and it took an entire month to get here. It also did not pop when it was opened. I requested a refund and was told that it did meet the 15 day time frame even though it clearly did not. They refuse to give me a refund even though their product didn’t work as it was suppose to. Don’t give this business your money.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“First I still have not received my card i ordered well before Christmas, even though it states 5-7 day shipping. It has now been 11 days. I ordered the marshmallows and they look awful. EVERY SINGLE ONE is blurry and you can't make out the picture at all. NEVER WILL I ORDER FROM BOOMF AGAIN”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“I ordered a chocolate tea pot from boomf really pleased with my order what a great gift it was 10/10”

Helpful Report

Posted 6 years ago

Thanks Jamie 🦄🌸💜🦄💜🌸💜🦄💜🌸🦄

Posted 5 years ago

“The box does not pop open with confetti as it appears to do in the ad. My husbands box opened up and he basically had to shake the confetti out of it. Very boring. I would not recommend to anyone.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Bought a birthday card on December 9th. It hasn’t arrived until now and they took until Christmas to realise that! Don’t recommend this company!”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“I ordered 2 cards for Christmas. The cards took almost 3 weeks to get to my house even though I paid for the extra shipping that should have been here with 5-7 working days. The cards weren’t all that special and when my step daughter and my girlfriend’s gram opened the cards they didn’t blow up. I would not recommend this product.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️

Posted 5 years ago

“Ordered a card for my child as his birthday is Christmas Day, opened the card nothing popped out but to make matters worse the card inside wasn’t even his, it belonged to another customer, I am worried now who actually has my child’s card with his photo on & the names of his siblings on it! Boomf has got back to other customers (yes it’s Boxing Day) but haven’t got back to me I class this as quite serious! Nearly £8 for someone else’s card! Absolutely disgusting.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“It’s been 20 days since I’ve ordered my product. Tried emailing customer service but to no avail. Terrible representation of the E-commerce world. 10/10 would NOT recommend anyone to purchase products from this company unless your’e willing to gamble a huge risk hoping that you’ll receive your product at all. (From Singapore btw)”

Helpful Report

Posted 6 years ago

Shane, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“If I could give it a 0, I would. Spent so much money for a card and it didn’t do what it was supposed to do. I ordered 3 cards for 3 bdays and none of them exploded. And they took forever to come. Good thing I ordered 2 weeks in advance. Wish I would have read the reviews before buying. Will never buy anything again from a fb ad. Don’t waste your money!”

Helpful Report

Posted 6 years ago

Mb, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️🤦‍♂️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Didn’t even pop out.... seriously so disappointing because I was so excited for my mom to open it.”

Helpful Report

Posted 6 years ago

Michaela, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Doesn't explode absolute waste of money and they don't give a damn when you complain terrible customer service!”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Honestly I didn’t know they were located in the UK. When I did I looked up all the reviews and found it horrible. I quickly emailed them and asked to cancel my order and gave them my name and order number along with my send to address. Within 24hrs I had my refund. I don’t know how the customer service could be bad with attention to customers like that. I will go back to them in the future.”

Helpful Report

Posted 6 years ago

Thanks Meika, I'm pleased we could help you and refund your order in time. ❤️❤️🧡🧡💛💛💚💚💙💙💜💜

Posted 5 years ago

“Ordered my butterfly cards one month ago and have not recieved. Will be calling bank to get my money back and notifying fb to take business off app off of fb.”

Helpful Report

Posted 6 years ago

Michelle, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 6 years ago

Thanks 🥳 I'm so pleased your gift arrived promptly. 🙌💜

Posted 5 years ago

“TERRIBLE CUSTOMER SERVICE DEFFINTELY DO NOT SUGGEST PURCHASING IF YOU LIVE IN THE US. IT TOOK THEM MORE THEN 15 BUSINESS DAYS TO GET THE PRODCUT, WHICH I DIDNT EVEN END UP RECEIVING. OR YOU CAN PAY 9 BUCKS ON TOP OF YOUR PURCHASE (MORE THAN THE COST OF THE PRODUCT ISTELF) TO RECEIVE TRACKING INFO AND QUICKER DELIVERY. TOTAL LUDICROUS SIMPLE IDEA I HAD TO MAKE MY WIFE SMILE CAUSED ME SO MUCH FRUSTRATION. WORSE PART WAS THAT I WAS EXTREMELY EAGER TO GET THE PACKAGE AND THEY TELL ME DW WE CAN SEND YOU A NEW ONE BUT YOULL HAVE TO WAIT 15 BUSINESS DAYS.”

Helpful Report

Posted 6 years ago

Edan, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you!

Posted 5 years ago

“This company is a complete scam! Received only order number, over a month now and never gotten it yet. Don’t bother and save your money!”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“It arrived on time but confetti didn't explode,looked tacky and cheap. The salted caramel box was nothing to write home about. Not worth the money at all.”

Helpful Report

Posted 6 years ago

Patricia, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“The confetti never "exploded" when my boyfriend opened the boomf bomb 🙁”

Helpful Report

Posted 7 years ago

Ash, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“I never received an email confirmation of my order, but I have an order number from their site. My card was charged, but the order never arrived. It's been a month now. They don't respond to emails. This company is a scam.”

Helpful Report

Posted 7 years ago

Lisa, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Boomf Reviews