Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow as molasses. Makes sure to pad a week or two. It was my first/last time ordering from them.”

Helpful Report

Posted 2 years ago

“The website continually freezes or goes slow. Take forever to order 1 card! I would have ordered more but haven't got all day to spare trying to get the website to work”

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Posted 4 years ago

Sorry to hear that! Would you be able to email us at hello@boomf.com and we'll look into this for you ✨

Posted 4 years ago

“It didn’t go off properly and all the confetti just fell to the floor. Pretty disappointed to be honest”

Helpful Report

Posted 4 years ago

Sorry to hear that Jackie! Please could you drop us a quick email to hello@boomf.com and our customer support team will look into this for you ✨

Posted 4 years ago

“The cube was printed very well but the confetti did not work. So instead my friend opened a box with confetti at the bottom :(”

Helpful Report

Posted 4 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Disappointed for the amt I paid. Hardly any confetti or wow factor Expected a larger box. ‘At least’ 30% cheaper and if have been ok. However. Delivery times were brilliant!!”

Helpful Report

Posted 4 years ago

Sorry to hear that, we do appreciate your feedback, if you would like to discuss further, we'd love to hear from you at hello@boomf.com ✨

Posted 4 years ago

“Card arrived on time with correct picture. unfortunately the expected surprise did not happen. When the card was opened the contents fell out. The band that was supposed to propel the butterfly out was broken. Very disappointing, supposed to be a wedding surprise as butterfly has family significance. Have a picture of contents downloaded below”

Helpful Report

Posted 4 years ago

Oh no Angela, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Underwhelming, the confetti didn’t shower the recipient in colourful joy as seen in the adverts, it just kind of plopped from the card onto the floor In a clumpy mess. Quite symbolic of a lockdown birthday I guess! not worth £8!”

Helpful Report

Posted 4 years ago

“The card did explode as shown in videos.”

Helpful Report

Posted 4 years ago

Oh no Karen, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The confetti had fallen from the carton when my wife opened the grey postal package. Not impressed”

Helpful Report

Posted 4 years ago

Oh no Kris, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Bought the boomf box sweety gift for a friends 40th birthday. This was my first Boomf purchase and her first Boomf present too. My friend opened the box and .... nothing! Nothing happened. £20+ for a box of sweets. I emailed my frustration and was told that the Boomf can’t be guaranteed and offered a code for my next purchase. I won’t be making another purchase. Why, when the Boomf can’t be guaranteed?”

Helpful Report

Posted 4 years ago

Thank you so much for your review Kate. We really appreciate this and I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

“Still not received item I ordered so not happy”

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Posted 4 years ago

Oh no Christine, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Not received”

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Posted 4 years ago

Oh no Stacey, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Service really easy and fast delivery. Product very disappointing. No explosion no jumping with shock like the adverts. It was a bit of a non event. Very underwhelming Writing Boomf on the package gives it away a bit too.”

Helpful Report

Posted 4 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Not very happy, I requested delivery on 13th of the month, you delivered 3 days early. Surprise? What surprise !?”

Helpful Report

Posted 4 years ago

Oh no Derek, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Still has not been delivered. Missed recipient's birthday.”

Helpful Report

Posted 4 years ago

Oh no Emma, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“So so disappointed. I had this planned for a long time. Loved watching these online and had plans to buy many more. I gave one to my partner for his 50th and it never popped out. A lot of money for a flat piece of card. Disappointed 😞”

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Posted 4 years ago

Oh goodness we are so sorry to hear that 😢 we've have sent a reply to your email and we look foward to hearing from you

Posted 4 years ago

“Was really disappointed with the explosion small handful of confetti. Not much of a surprise Wouldn’t bother again”

Helpful Report

Posted 4 years ago

Oh no Glenys, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Gift arrived on 8th day. Very disappointing for a 'spur of the moment' present! Customer response poor to non existent. Lack of understanding why issue causes customer upset! Only offered credit for future purchase or replacement. An expensive novelty that failed to deliver! :-( Most unlikely to use again”

Helpful Report

Posted 4 years ago

“Didn’t arrive on the Wednesday, despite me ordering it the previous Thursday. Whilst I appreciate it was a bank holiday, this should have been plenty of time. Also didn’t pop out when my nephew opened it. The envelope glue was incredibly sticky and because of this he tore it open and the inside just fell on the floor. Very disappointing for the money spent. I won’t be ordering again.”

Helpful Report

Posted 4 years ago

Oh no Jessica, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“You'd get a better review if I'd actually received my item before you ask for a review”

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Posted 4 years ago

We really appreciate this review and I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews