Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cards bent and half ripped open,not the best quality.”

Helpful Report

Posted 3 years ago

Oh Trudy this is so disappointing to hear! Please can you reach out to us at hello@boomf.com and we can look in to this right away 🙂

Posted 3 years ago

“The card arrived in a timely fashion and was easy to order, unfortunately when my daughter pulled the tab nothing happened! No Boomf! She was a bit disappointed to say the least as she had been telling me about the adverts for Boomf and how funny it was. Maybe it was the way she did it or opened it, either way better instructions would be a benefit.”

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Posted 3 years ago

Oh Jon, we are so sorry to see this! Please do reach out to us at hello@boomf.com so we can look in to this for you right away 🙂

Posted 3 years ago

“Very disappointed as it didn’t say what it was so I opened it instead of my boyfriend who it was for.....”

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Posted 3 years ago

We are so sorry to hear this and thank you for your feedback. We don't add any branding on our shipping envelopes as this helps keep the surprise under wraps! But our inner envelopes carry our trademark design as featured on the website 🙂

Posted 3 years ago

“Overpriced. Maybe my mistake but I didn't realise the box i created would pop out of another package...”

Helpful Report

Posted 3 years ago

Overpriced? Oh dear, we are sorry that you feel this way Rob but our products are hand assembled so a lot of love and care goes into this. Yes, the Boomf bombs come in a flat pack to be opened by the recipient ready to 'Pop' out and surprise them. 🎉🎉🎉🎉🎉

Posted 3 years ago

“Box didn't pop out when opened. Bit disappointed”

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Posted 3 years ago

Oh Natalie, why didn't you contact us. 📞We could have looked into this for you!👀 I'm so sorry that your Boomf didn't 'Pop' like it should have.😔🎉

Posted 3 years ago

“Sadly I can't recommend Boomf, unfortunately my husbands box did not bounce open, when he peeled back the card he saw the confetti tipped it into a pile, and then took the box out before it actually bounced into a box 😕, it was really disappointing and not the effect I was hoping for at all! The photos were OK on it though.”

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Posted 3 years ago

This is so disappointing to hear Chloe, please can you reach out to us at hello@boomf.com so we can look in to this for you 🙂

Posted 3 years ago

“The order came on the day as said but it didn’t pop out of the box. It stayed flat until we took it out and opened it up into the cube.”

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Posted 3 years ago

Oh I am so sorry to hear this Moira! Please do reach out to us at hello@boomf.com so we can look in to this for you right away 🙂

Posted 3 years ago

“I have sent a email yesterday as my card did not arrive at the address it was sent. I feel quite annoyed as you have taken the money from my account but now card”

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Posted 3 years ago

We are so sorry to hear your boomf gift did not arrive on time, I can see we have solved this for you now and hope you enjoy your new order 🙂

Posted 3 years ago

“Not received it yet. Hopefully it arrives today or tomorrow. As then it will be to late.”

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Posted 3 years ago

Thank you for your review Pamela, please do let us know at hello@boomf.com if you did not receive your order on time 🙂

Posted 3 years ago

“My order says it's shipped on the 6th but still hasn't been received!!”

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Posted 3 years ago

We are so sorry to hear your order has yet to arrive! Pleaes do reach out to us at hello@boomf.com with your full order details and we can look in to this right away 🙂

Posted 3 years ago

“Review what? Where is it? Hugely let down is how I feel. Enough said!”

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Posted 3 years ago

I am so sorry to hear your item was delayed Gary! Please can you reach out to us at hello@boomf.com with your order details, and we can then look in to this for you 🙂

Posted 3 years ago

“Unfortunately I received the wrong order. I am currently waiting to hear back from someone so I can go about getting my original order delivered.”

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Posted 3 years ago

We are so very sorry to hear about this mix up Jack 😞I can see we have managed to resolve this for you now and really hope your loved one enjoyed their boomf gift 💕😊🎊

Posted 3 years ago

“Still haven’t received my order so can’t review it yet, thought it would be here by now as if it doesn’t turn up soon it will be too late.”

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Posted 3 years ago

We really hope this made it in time for the special day! Please do reach out to us at hello@boomf.com and we can look in to this for you if not 💕😊❤️🎊

Posted 3 years ago

“Disappointed - much smaller than imagined and the confetti is minimal and not inside the box - all went with a whimper”

Helpful Report

Posted 3 years ago

I am so sorry to hear about this Karen! Please do reach out to us at hello@boomf.com with your order details and we can look in to this for you right away 🙂

Posted 3 years ago

“Posted to my granddaughter for her 16th birthday - I was able to watch her opening via video - it didn’t ‘explode’ straight away so she ended up tipping the ‘confetti’ out - the ‘bang’ came after - really disappointed”

Helpful Report

Posted 3 years ago

Hi Meryl, we are so sorry to hear about the delay in your boomfs launch! If possible, could you please email us your video at hello@boomf.com so we can look in to this for you right away 😊

Posted 3 years ago

“did not work, disappointed”

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Posted 3 years ago

We are so sorry to hear this! Could you please reach out to us at hello@boomf.com with your order details and we will look in to this for you right away! 😊

Posted 3 years ago

“Product is very good, however the delivery time could have been better. Arrived after the birthday.”

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Posted 3 years ago

Hi Marilyn, thank you so much for your review! We are so glad to hear you enjoyed your boomf and we are so sorry to hear this was a bit delayed 😊❤️🎊

Posted 3 years ago

“I sent a card to my sister who opened the outer package. She knew what it was by the packaging so there was no “surprise”.”

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Posted 3 years ago

Hi Sandi, ah I am so sorry to hear that! We have listened to this and are working on ways we can prevent this and improve our packaging! Stay tuned! Thanks again :)

Posted 3 years ago

“it didnt pop out the way it was advertised. total waste of money. pictures however are with good quality”

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Posted 3 years ago

Hello Daniel , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“This is a difficult one because I never like to give bad reviews - & the product is good! My problem is, Boomf sent my grandson a Boomf bomb that was intended for someone else - & I have to assume they got his! So not a great experience for me.”

Helpful Report

Posted 3 years ago

Hello Lynda, 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews