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Boomf Reviews

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Boomf 5 star review on 11th May 2021

Boomf 5 star review on 3rd May 2021

Boomf 5 star review on 13th April 2021

Boomf 5 star review on 13th April 2021

Boomf 5 star review on 12th April 2021

Boomf 5 star review on 12th April 2021

Boomf 5 star review on 16th February 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a horrible situation. My daughter spent her own money to surprise me with this confetti box. Nothing happened. She sent you the video and you in return tell her I OPENED it wrong. It was a surprise with no surprise!! You need to fix this problem and not tell my kid you will only give her 20 Percent for a next purchase. Bad customer service.”

Posted 1 year ago

“I sent my order over a month ago and my recipient still hasn't received my order. I have tried to contact customer service several times and received no response. When I use the tracking number and website they gave to track my package it says "tracking information is not available for this service."”

Posted 1 year ago

“I wrote my previous review on March 3 2023 and my review just got posted.”

Posted 1 year ago

“My granddaughters birthday was today and I paid extra so that she would get the card today. I ordered the card four days ago and she did not receive the card. I’m afraid this is a bogus website and I was scammed. I don’t want my granddaughter waiting a whole month for her card. I paid the extra money four days ago so she could have the card on her birthday but now it’s to late😔”

Posted 1 year ago

“DO NOT WASTE YOUR MONEY!! Placed an order on the 10th (Order #3300701), but never received the box. The tracking number provided is invalid. Sent an email 5 days ago: no reponse. Called: phones are not working. Online chat: is a bot with message to send e-mail. Return policy does not cover if the package is not received. Reviews on Trustpilot were good, but are old: so either out of business or there is something else going wrong. Waste of GBP £22.44”

Posted 1 year ago

“Awful. Card didn't arrive and they tried to blame it on me! Refused to give me my money back, offering me a £4 gift voucher instead. As if I'd ever use them again. Avoid. Far better services on the market.”

Posted 1 year ago

“Very disappointed with this company. First and last time using it. My Aunties Christmas card didn't even come with an envelope!”

Posted 1 year ago

“Useless website... Trying build a personalised birthday and you can't add any words to the front?! Then when you try and add an address to their painful website it just bounces you back out and you go round in circles until you get an error message and then your whole order is lost! To make matters worse, even though their shop is open, you can't call anyone on a Saturday! Well done boomf, you've just lost a customer for life not to mention everyone else I tell to avoid your products!”

Posted 2 years ago

Thank you so much for your review. We really appreciate this and I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 2 years ago

“I first bought a card for mother’s day it was no good They got I touch and offered a replacement this was even worse I would not recommend your butterfly card to anyone”

Posted 2 years ago

Oh no Treena, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“Opened card as advised no Boomf had to shake out confetti”

Posted 2 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“I ordered a flutter card and bracelet for my mom on May 4th 2021, I still haven't revived it and today is the 23rd of May. The entire time I was unable to track the package, and I let them know this. I contacted them a couple days ago and they finally told me the package may have been lost. They offered to resend the card or give me a promo for another card of the same. But it being so far past mother’s day it would have been silly to ask for another card. I asked for my money back. Since then I have not received any message back and all attempts to communicate with them via Facebook and email and their online chat have been fruitless. I do not have any intentions on letting this go. I am in the US.”

Posted 2 years ago

Hi Constance, sorry to hear this! We'll look at your enquiry right away ✨

Posted 2 years ago

“Wasn't what expected! The confetti didn't pop out. So a little disappointing!”

Posted 2 years ago

Oh no Karen! Please could you email us your order details at hello@boomf.com and we'll look into this for you! ✨

Posted 2 years ago

“Absolutely NO boomf at all.”

Posted 2 years ago

“If there was an option for 0 stars that's what I would have chosen. The cards are poor quality, do not work, the personalised print looks amateur. Overall the product is a complete waste of money and a regrettable purchase.”

Posted 2 years ago

Hi Emma, That is so disappointing to hear. We work hard to ensure all our products are of the highest quality and continuously control these standards. We are keen to find out more about your poor quality order, would you be able to to email our customer support team with your order details so we can take a look at this for you? Kind regards, Team Boomf

Posted 2 years ago

“Have now ordered 3 bomb cards, first was great but last 2 haven’t worked at all”

Posted 2 years ago

Oh no Conor, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“Still not received my item”

Posted 2 years ago

Oh no Kayleigh, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“It didn’t explode :(”

Posted 2 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“My friend didn't receive my card. Disappointed and embarrassed I had to ask her ...”

Posted 2 years ago

Oh no Kirsty, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“Very disappointed with the Canon Confetti card. It didn't shoot the confetti out as promised. I could have just put confetti in a normal card for the same effect.”

Posted 2 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 2 years ago

“I recently ordered and was quite disappointed with the card i received. The confetti didn’t pop out like it did in the adverts. Wouldn’t recommend.”

Posted 2 years ago

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Boomf is rated 4.0 based on 5,308 reviews