Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not got my order yet”

Helpful Report

Posted 4 years ago

Oh no Gavin, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Discussed with the service never got my card waited 2 weeks”

Helpful Report

Posted 4 years ago

Oh no Matthew, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Parcel finally in my daughters possession. 2days late. Latest excuse by customer rep Sarah. “ they like to get the delivery out early (7 days) to avoid any delays, Please do not treat customers like idiots! A simple mistake was made when YOU received the order do not try and WAFFLE we customers prefer the truth. Refund of postage not good enough 😡ruined a lovely birthday surprise then LIED, Not Good”

Helpful Report

Posted 4 years ago

Thank you for the review Brian. I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

“Boomf bomb plus gift was ordered for delivery for my daughters 21st on the 6 th of April, they tried to deliver in 31 mar. People in all day so no excuse there. Parcel still undelivered today 8 th April. Customer service not replying, Happy to take the money not happy to service customers complaints.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Brian! Please could you reach out to us at hello@boomf.com or you can contact us on our Customer Services phone line at +44(0)1183 218 921, this is available Mon-Fri 9:30am to 17:30pm BST.

Posted 4 years ago

“Bought a card with gift for my daughters birthday for delivery on the 6 th of April and it has still not arrived. Definitely bad service, do not use NOT DELIVERED YET”

Helpful Report

Posted 4 years ago

Oh no Brian, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The elastic was broke on the butterfly so it didn't work”

Helpful Report

Posted 4 years ago

Oh no Steven, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The butterfly did not flutter out of the card so not a good surprise for my daughter.”

Helpful Report

Posted 4 years ago

Oh no Joanne, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“There was no bang and we just turned the cannon upside down and the confetti fell out .. RAGING”

Helpful Report

Posted 4 years ago

Oh no Emma, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The flutter card didn’t work.”

Helpful Report

Posted 4 years ago

Oh no! Please could you drop us an email to hello@boomf.com with your order details and we'll look into this for you! ✨

Posted 4 years ago

“I was gutted that it didn't pop like in the adverts I seen.”

Helpful Report

Posted 4 years ago

Sorry to hear that! Please could you drop us an email to hello@boomf.com with your order details and we'll look into this for you! ✨

Posted 4 years ago

“Not the reaction I wanted”

Helpful Report

Posted 4 years ago

Sorry to hear that! Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂

Posted 4 years ago

“Very poor service more so as it's my son's 21st birthday, you say its been delivered not a clue to where its been delivered too, i'm very disappointed in the service and will be seeking a full refund and will not use Boomf again.”

Helpful Report

Posted 4 years ago

Oh no Ian! Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂

Posted 4 years ago

“No stars it needed assembled came flat packed with a bag of confetti wasted money 😠😠😠”

Helpful Report

Posted 4 years ago

Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂 All our cards come ready to be opened by the recipient so we're keen to find out what you received!

Posted 4 years ago

“Woukdt even give you one star to be hounest totally docrace still waiting g for manage to contact me which ovisly being denied by Vicki in cutler sevices cause she thinks she god”

Helpful Report

Posted 4 years ago

We're so sorry to hear that David, we will get back to you as soon as possible ✨

Posted 4 years ago

“I haven’t received my order yet”

Helpful Report

Posted 4 years ago

We're so disappointed to hear that! Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂

Posted 4 years ago

“It was delayed and missed my brothers birthday by 4 days”

Helpful Report

Posted 4 years ago

So sorry Rachel! Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂

Posted 4 years ago

“Didn’t explode very disappointed, would not buy again.”

Helpful Report

Posted 4 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Really disappointed with you. I ordered this so early for my 5 year old granddaughter...... it’s not arrived yet and it’s 3 days too late so far....... I am gutted 😞”

Helpful Report

Posted 4 years ago

Oh no Jane, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“If I could give a zero rating I would. I still haven't received my order”

Helpful Report

Posted 4 years ago

Oh no John, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Very small for what you get. Wasn’t overly suprised”

Helpful Report

Posted 4 years ago

We're sorry to hear that and appreciate your feedback, Kind regards, Team Boomf

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews