Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Canon for my sons 16th and I am very disappointed no confetti came out at all would not order again and would definitely not recommend waste of money”

Helpful Report

Posted 3 years ago

Christine, I am so sorry your sons gift failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 3 years ago

“It didn't pop out”

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Posted 3 years ago

Oh no Gail! My sincerest apologies that your gift didn't "Boomf" 💔 I understand how disappointing that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 3 years ago

“Poor never received what i ordered for valentines day, how do i get a refund as no email etc to get in touch. Very disappointed money was taken but nothing arrived too late now want my money back please”

Helpful Report

Posted 3 years ago

Dave, I am so sorry you have had trouble with your Boomf delivery. Looking at your order I can see there is no house or apartment number. I am so sorry but we can therefore only assume your order has been lost in the post. 😔 We would be happy to organise a replacement for you 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 3 years ago

“Shocking! I ordered a Valentine’s Day card paid £9 for it and it never came... emailed and said I would like a refund now they are just ignoring me!”

Helpful Report

Posted 3 years ago

Megan, I am sorry to hear you had trouble with your Boomf delivery. We dispatched your gift on 7 Feb and it should have arrived within 3 working days! I can see you have been in contact with my colleague to resolve this. Could you please get back to us if you still have not received your gift. 💕 My apologies for delay in answering your email over Valentines day. We were working through a period of high correspondence. As such our response times extended to well beyond the targets we set ourselves.

Posted 3 years ago

“⚠️Never buy from Boomf!!⚠️Your item will never arrive and you will have lost a lot of money in the process. All they'll give you is a discount for your next purchase, that I for one would never use. I've wasted my money and a lot of it. Would like my money back. Not impressed at all! ⚠️”

Helpful Report

Posted 3 years ago

Catherine, my sincerest apologies for the trouble you have had with your Boomf order. 💔 I would love to get this resolved for you. 😀 Could you please email us at hello@boomf.com with your order number & complete delivery address, and explain that you would like a refund for you lost gifts. 🙏 💕

Posted 3 years ago

“I ordered 2 weeks in advance a exploding box together with wine and chocolates , only to be told two days before the delivery that they no longer have the wine and chocolates available. i now don't have time to reorder something for the birthday gift. I asked for a full refund but have had no reply. I am very disappointed and wont be ordering again from you.”

Helpful Report

Posted 3 years ago

Dionne, I am sincerely sorry that we ran out of stock of you gift, despite you placing the order in advance. I understand how upsetting that must have been, especially when it's out of your control and you have ordered it for such a special occasion. 😔 I am pleased to see you have been in contact with my colleague to resolve this. Please let us know if there is anything else we can do for you. 💞

Posted 3 years ago

“Didn’t have the picture I wanted on the box”

Helpful Report

Posted 3 years ago

I am so sorry your Boomf gift was not what you expected it to be! We would love to get this resolved. Could you please email us at hello@boomf.com with your order number and explain that your gift didn't have the picture wanted. 🙏 💕

Posted 3 years ago

“What a scam! I ordered mine for Valentine's day, it was sent out on the 2nd and I still have NOT received it! This is absolutely unacceptable! I finally got a response saying it would be here on the 17th! Nope! Then another response saying it got lost in the mail!? Which is it!? I should of known it was too good to be true. I would like a response on what they're going to do.”

Helpful Report

Posted 3 years ago

Sarah, my most sincere apologies for the trouble you experienced with your Boomf delivery. I can assure you we are not a scam. Our products are printed and hand assembled here in the UK. 😀 I can see you have been in contact with my colleague to resolve this 💞 Once again I am so sorry that your gift got lost on its journey to you.

Posted 3 years ago

“I’m really upset I customized it for my boyfriend on Valentine’s Day and got the wrong order with wrong pictures. I’ve sent the company and email and on Instagram and have not heard from them. I’m really upset with this.”

Helpful Report

Posted 3 years ago

Please accept my most sincere apologies for this. We are really disappointed to learn you have received an incorrect delivery 💔 I do understand how distressing and upsetting something like this can be and we take full responsibility for this. I am pleased to see you have been in contact with my colleague to resolve this. 😅 Once again, I am so sorry for the trouble you had with your Boomf gift. 💕

Posted 3 years ago

“I emailed you a few days ago but haven't received a reply yet. There is no information as to how the bomb works so I opened one of them. I don't understand how the "confetti""works as one has to open the pack to find the "box" but by that time all the confetti is everywhere!! Am I missing something here?”

Helpful Report

Posted 3 years ago

Julie, I am sorry to hear you accidentally opened your Boomf gift. 🙈 I am pleased to see you have been in contact with my colleague to resolve this. 😁

Posted 3 years ago

“Really bad service, when I ordered it said it would arrive within 3 working days, 8 days later I was still waiting it finally arrived (after Valentine’s Day) I messaged customer service and they didn’t even reply. The product it’s self wasn’t that great poor quality with only a hand full off confetti. Definitely not worth the money nothing special”

Helpful Report

Posted 3 years ago

Carrie, I am so sorry to hear your gift arrived late. Looking at your order I can see we dispatched in on time. 😔 However, as explained on our shipping pages we are currently experiencing delays with the delivery service due to COVID-19. We had asked people to allow just a few more days for delivery due to those circumstances. 💞

Posted 3 years ago

“Placed an order that never arrived. Contacted boomf and they didn't reply. I do not recommend ordering from this site”

Helpful Report

Posted 3 years ago

Hannah, I am so sorry to hear your Boomf gift did not arrive. I cannot see any email contact from you about this order. If this is still unresolved, could you please email us at hello@boomf.com with your order number and explain that your gift is lost. 🙏 💕

Posted 3 years ago

“Ordered 3 cards and 1 still hasn’t arrived”

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Posted 3 years ago

Dan, my apologies that one of your gifts arrived late. I can see that all three orders were dispatched together, it is possible they can arrive at slightly different times depending on how they are processed through the Royal mail. 📮 I am pleased to see you have been in contact with my colleague to resolve this. 💕

Posted 3 years ago

“Boom box didn’t pop confetti didn’t move messaged for a refund not had a response”

Helpful Report

Posted 3 years ago

Craig, I am so sorry your gift failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control 💔 I am pleased to see you have been in contact with my colleague to resolved this. 😀

Posted 3 years ago

“Did not receive item which was for Valentines day. Still awaiting item 16/02/21”

Helpful Report

Posted 3 years ago

Courtney, I am so sorry for the trouble you have had with your Boomf delivery. 😔 Looking at your order I can see we dispatched it on time and it should have arrived by the 10 Feb! Could you please email us at hello@boomf.com with your order number and explain that your gift is lost. 🙏 💕

Posted 3 years ago

“My cannon didn't POP!!”

Helpful Report

Posted 3 years ago

Hey Kelsey, we are sorry to hear this. I can see that you have contacted us 👍 and we have sorted this for you now. So happy future Boomfing 🎉🎉🎉🎉🎉🎉

Posted 3 years ago

“I was all excited to give my first boomf card watching his race when all the confetti came out,,,,, And what an absolute let down! There was confetti in there but nothing happened when he opened the box!”

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Posted 3 years ago

Oh Georgina, we are sorry to hear this. Why didn't you get in touch, We could have helped!🎉🎉😔🎉🎉

Posted 3 years ago

“When opened it didn’t pop out. We had to pop it ourselves. Once squashed again and put back in it worked.”

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Posted 3 years ago

Oh dear Nicola, we are sorry that it didn't pop out on the initial opening🙈

Posted 3 years ago

“Well, it’s the day after Valentines Day and still nothing has arrived despite ordering a card and gift over a week ago for my mrs. It’s no good ordering items for a specific day when they don’t arrive on time....or not at all in my case ! I’d give them a zero if there was the option to do so !!! First time I’ve used Boomf and certainly the last, very disappointing.....please refund me my money !”

Helpful Report

Posted 3 years ago

Oh Mark, after your initial email to us, we tried to help but you never responded to us??!! We can only assume that your order did arrive. 🤔🤔🎉🎉

Posted 3 years ago

“There was no explosion of confetti as the device did not activate as shown in the advert. Very poor product would not recommend it.”

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Posted 3 years ago

Oh dear that is not good to hear.😢 If you would have contacted us at the time Phil, we may have been able to help🎉🎉

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews