Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

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Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order and thought i would go for the flutter card. AWFUL!! Butterfly literally just fell on the floor?! Will never buy another!”

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Posted 3 years ago

Derrick, I am pleased to see that you did contact us directly in regards to this and we have rectified this. Hope your following order was better 💖🎉💖🎉

Posted 3 years ago

“Just opened the card the butterfly had a broken elastic band and just fell to ground”

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Posted 3 years ago

Oh dear Jamie, I am sorry to hear this. Why didn't you contact us directly, we could have rectified this 🙈 It's such a shame🎉😔🎉

Posted 3 years ago

“Made an order on Monday 8 February for Valentine’s Day the item did not arrive”

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Posted 3 years ago

I'm guessing your order was just a little late Neil, as you didn't contact us directly. We do apologise for the delay with your order getting to you.🌟🎉

Posted 3 years ago

“So I ordered 3 cards for Valentine’s Day, one for my wife, daughter and son. The only one that turned up was the one for my daughter, i emailed Friday and had no response, so I also rang. Twice. Each time I was told I was 4th in the queue, then told I was second, then told to leave a message, to which there was no “tone” to leave a message, and as I said, this happened twice. So I paid £25 inc delivery for 3 cards and only received one for my daughter for Valentine’s Day, or so I thought.......so she opened the Boomf card, only to find the one for my son in there. It clearly says the intended recipient was Gracie, inside, it’s clearly for my son Charlie. So overall, the worse £25 I had ever parted with, £25 for 3 cards isn’t cheap, but Gracie really wanted one. What an absolute disaster.”

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Posted 3 years ago

I'm am so sorry with the issues surrounding your order however, having had a little look into this, I can see that we were not entirely at fault. We do hope that these gift were still thoroughly enjoyed nonetheless.🎉🎉🎉

Posted 3 years ago

“Still haven’t got what I order”

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Posted 3 years ago

Connor, I do hope you have received your order, if not please do get in touch so we can help🎉🎉

Posted 3 years ago

“Unfortunately, it didn't work. Disappointing”

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Posted 3 years ago

Jess, why didn't you contact us, we could have organised a replacement if it was faulty!🙈🎉🙈🎉

Posted 3 years ago

“Very disappointed with my purchase. I got my grandsons a gift box each, hardly any of the confetti exploded. Won’t buy again.”

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Posted 3 years ago

Oh we are sorry to hear this😔🎉

Posted 3 years ago

“I got the wrong one & I’m sure someone else is complaining about mine you sent , £10 for nothing, I expect a refund”

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Posted 3 years ago

We do apologise for the for the mix up in your order. I can see that we have been in contact and have rectified this. Once again please do accept our apologies.🎉🎉

Posted 3 years ago

“Nil stars as card did not explode and confetti did not come out. Will never buy one of these again”

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Posted 3 years ago

We are sorry to hear this Henry🎉😔🎉

Posted 3 years ago

“Waste of money!! Barely even fell out the box let alone sprung out like you see in all the adverts.”

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Posted 3 years ago

We are sorry to hear this Ashley and we do appreciate your feedback.🎉

Posted 3 years ago

“Still not arrived one very unhappy girlfriend”

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Posted 3 years ago

I do hope that your order is now with you, we are sorry for the delay with it reaching you.🎉🎉

Posted 3 years ago

“Still not received my card so dont know what it's like”

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Posted 3 years ago

Hi David, I'm sorry that there way a delay in you receiving your order but I do now how hope that its loved by the recipient.🎉🎉🎉🎉🎉

Posted 3 years ago

“Didnt work. Very disappointed 😢”

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Posted 3 years ago

Oh I am sorry that your disappointed. It's such a shame that you haven't contacted us directly with regards to this, we could have sent rectified this for you 🙈🎉🎉🙈

Posted 3 years ago

“Still havnt received the item I ordered”

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Posted 3 years ago

I am sorry to hear that there was a delay in you receiving your order🎉

Posted 3 years ago

“A week later, it still hasn’t arrived. It was supposed to be for Valentine’s Day.”

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Posted 3 years ago

I am sorry that your order arrived later than expected, we do still hope that it was loved just as much though💖🎉

Posted 3 years ago

“I can’t write a review as my order hasn’t arrived”

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Posted 3 years ago

That's a shame Wayne, hopefully now that it has arrived you can review it for us🤞🤞🌟🌟🎉🎉🤞🤞

Posted 3 years ago

“scam scam scam, nothing received, do not waste your money for them”

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Posted 3 years ago

It's such a shame that you feel you need to say things like this. Usually, if a customer has not received an order they get in touch with customer services, but you haven't, so I'm guessing that your order did arrive. Not a scam after all!!😁😁🎉🎉😁😁🎉🎉

Posted 3 years ago

“Not received my order and it’s been 6 days”

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Posted 3 years ago

Hi Christopher, please accept our apologies with the delay in getting your order to you. I do hope that it was still enjoyed.🎉🎉🤞🤞🌟🌟

Posted 3 years ago

“Didn’t even get delivered l. Have no idea where it has went. Completely late for Valentine’s Day even after paying extra money for the fastest delivery option over 7 business days ago and still had not arrived. Thanks for a waste of money and time. Do not use this service.”

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Posted 3 years ago

Did you really pay extra for the fasted shipping Sean??? You know I can see your order!!👀 🤔👀🤔

Posted 3 years ago

“Daughter opened it for valentines and it didn't even pop open petals just sitting there extremely disappointed complete waste of money”

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Posted 3 years ago

Samantha, why haven't you got in touch with us? We could have sent out a new one as unfortunately it looks like the once you received was faulty.🙈🎉🙈🎉

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews