Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad and very late.”

Helpful Report

Posted 4 years ago

Hi I am sorry you order had not arrived within the delivery time. Please could you reply to the email we have sent. Thank you

Posted 4 years ago

“What can I say? The card didn’t arrive on time even knowing I ordered in advance.”

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Posted 4 years ago

Hi I am sorry we have disappointed you and exceeded our delivery tiimes.

Posted 4 years ago

“Card never exploded and was a lack of glitter utter dissaponted”

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Posted 4 years ago

HI Max, if you have a video to send us please could you send it via email, so we can pass it on to our production team. And have a look into this further for you. Thank you.

Posted 4 years ago

“Not delivered”

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Posted 4 years ago

Hi Craig, sorry for the delay, could you please reply to the email that we sent you.

Posted 4 years ago

“Ordered 3 items on same day. 1 delivered one day, another delivered day later third item not delivered at all 5 days later. No response when emailing.”

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Posted 4 years ago

Hi Peter. I apologise for the lack of response you have received. This is not the level of service we strive to achieve

Posted 4 years ago

“Ordered dispatched the 8th for valentines day boomf, still not recived my order. Now no use and had to buy another card.”

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Posted 4 years ago

Hi Kirstin, I am sorry you have not received your order. If you could please reply to the e-mail we have sent we will sort this for you.

Posted 4 years ago

“No delivery for Valentine’s Day..not good.”

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Posted 4 years ago

Hi Brian, I am so sorry you never received your order. I can see your order has been refunded.

Posted 4 years ago

“It hasn’t arrived yet! In fact it missed my sons birthday so I’m pretty disappointed”

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Posted 4 years ago

Hi, I am so sorry your order had not arrived in time. We did send you an e-mail on the 18th Feb, if you could reply and we will happily sort this out for you. If it hasn't already been sorted.

Posted 4 years ago

“It didn’t work. I sent it to my parents for Valentine’s Day and set up a zoom call to watch them open it and it did nothing. Really gutting.”

Helpful Report

Posted 4 years ago

Oh no! We are so very sorry to hear this! Please do reach out to us at hello@boomf.com as we would love to look in to this for you 💖

Posted 4 years ago

“Ordered on the 8th I in plenty of time for valentines I thought. I thought wrong! nothing received hence poor revue. Glad I ordered alternative elsewhere which DID get delivered on time. Won't use boom again They can BOOMF off!”

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Posted 4 years ago

Hi John, I'm sorry we have disappointed you. I have sent you an e-mail to see if there is any way we can resolve the issue for you.

Posted 4 years ago

“Zero Stars!!! What can I say!!! But ......... still waiting for order to arrive....... over a week!! The so called ‘boomf’ was for Valentines!!! Obviously quick to take me money but not quick in delivering!!! Told on the 8th it’s on its way......?.......to where not to me it isn’t!!!! Not Happy..........!”

Helpful Report

Posted 4 years ago

Hi Gary, I have sent you an email in order to try and resolve this issues. Please accept my apologise that your order has not arrived.

Posted 4 years ago

“Very disappointing ordered on Monday paid for next day delivery for Valentine’s Day and nothing had shown up thanks very much”

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Posted 4 years ago

Hi Shaun, I am so sorry to hear this. I have sent you an e-mail with regards to this.

Posted 4 years ago

“Order hasn’t arrived in time for Valentine’s Day. Ordered it well in advance and if they weren’t able to get it to me for Valentine’s Day why advertise. Total waste of money”

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Posted 4 years ago

Hi Stephanie, I am so sorry your order did not arrive in time. I can see we have dealt with this for you. Please let us know if there is anything we can help with in the future.

Posted 4 years ago

“Absolutely fuming, not had any of my gifts”

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Posted 4 years ago

Hi Jason, I’m so sorry for the delay in answering and extremely disappointed that your gifts have not arrived as anticipated. I have sent you an email so that we could help you further.

Posted 4 years ago

“Never even turned up. Asked for refund no reply !!!”

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Posted 4 years ago

I am so sorry to hear this Darren, I can see we have now resolved this for you and hope you will use boomf again 😊🎊💖

Posted 4 years ago

“The confetti didn't pop out. Sadly I was not that impressed for the money I spent.”

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Posted 4 years ago

Thank you for your review Carrie and I am so sorry to hear this! Please could you reach out to us at hello@boomf.com as we would love to resolve this issue for you 💖

Posted 4 years ago

“Poor from me. Bought as valentines surprise but it did not ‘bomb’ or ‘explode’ out of the box! I had to physically Chuck the confetti out for the box to pop out. Very disappointed. Will not buy again.”

Helpful Report

Posted 4 years ago

I am so sorry to hear this Lynsey! Please could you reach out to us at hello@boomf.com with your order details and we can look in to this for you right away 💖

Posted 4 years ago

“I ordered this in plenty of time for Valentine’s Day, and it did not arrive.. not happy”

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Posted 4 years ago

Oh we are so sorry to hear this Alan, please can you reach out to us at hello@boomf.com so we can look in to this for you right away 💖

Posted 4 years ago

“No braclet and box card I ordered is smashed to bits.”

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Posted 4 years ago

Oh no Thomas, We are so sorry to hear this! Could you please reach out to us at hello@boomf with your order details? We can then look in to this for you right away 💖

Posted 4 years ago

“I ordered a Boomf pop up box and confetti for a freind of mine, I told her boyfriend I'd done it coz it was to my BFF,, and he wasn't bothered,, imagine to my surprise, he copied me after I'd shown him your site,, he must of ordered at least 2/3 day after me,, she got her box of him 3 days later,, mines just disappeared , which is bloody embarrassing as I've had to tell her I ordered 1st ,,”

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Posted 4 years ago

I am so sorry to hear this Michael 😔Please could you reach out to us at hello@boomf.com as we would really love to look in to this for you 💖

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews