Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t got my parcel, it is still in the dhl locker, I emailed Boomf days ago & I still havnt heard anything g back, I tried calling dhl & was on hold for an hour ...”

Helpful Report

Posted 4 years ago

Hi Kate, I am really sorry to hear you have had issues with DHL, please do let us know if we can help you any further 🙂

Posted 4 years ago

“This is a scam! Please avoid. I ordered my card bomb last week as a valentines gift and was told it was shipped on Monday 8th February and i should have received Wednesday 10th February. It's now 13th February and I have received nothing. Have also emailed the company asking for an update and have received no response back. Also find it strange there is no royal mail tracker number to track the order.”

Helpful Report

Posted 4 years ago

I am so sorry to hear of your poor experience Husna, Please can you reach out to us at hello@boomf.com as we would really love to resolve this for you 🙂

Posted 4 years ago

“Order did not arrive on time (10 days shipping to uk) disappointing.”

Helpful Report

Posted 4 years ago

Hey Abigail, unfortunately the postman decided that your card was so lovely that he kept it for himself! We did send you a replacement though, which hopefully made it to you this time?!😁🤞🤞🎉🎉🎉

Posted 4 years ago

“Paid extortionate delivery costs for my nephews birthday card and it arrived 3 days later. Such a disappointment.”

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Posted 4 years ago

Oh dear, we are sorry to hear that. You did get in contact with us 📞to let us know and we did refund the shipping. You were so lovely in your emails that you even said that you knew it wasn't our fault and that delays happen. Hope your nephew still loved his card despite the delay. 🎉🎉🥳🥳

Posted 4 years ago

“I ordered over a week ago and have not yet got my order. This was for Valentine’s Day and your 5 days delivery has let me down.”

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Posted 4 years ago

Oh we are sorry to hear this. I can see that a replacement was sent out to you. Hope you still managed to enjoy Valentine's Day.💖

Posted 4 years ago

“I haven’t received my order”

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Posted 4 years ago

Hi Oliver, I'm happy to say that we know your order did arrive as you told us in an email! 🎉🎉🎉Hope you were pleased with your order?!🎉🌟🎉

Posted 4 years ago

“Never received my item”

Helpful Report

Posted 4 years ago

I'm hoping that your order did turn up in the end Danielle and I'm assuming that it did as you went on to place another order with us!💖💖🎉🎉🎉🎉🎉

Posted 4 years ago

“I ordered a card that I still haven't received yet after six days, I sent a request to the company to find out what's happened to it and I've still heard nothing so I can safely say I won't be ordering anything else.”

Helpful Report

Posted 4 years ago

Barry, Barry, Barry...we did share a few emails back and fourth, but you stopped replying when we asked for you to confirm your address😢was it something we said??? Or did your order turn up???

Posted 4 years ago

“Very surprised you’re asking me for a review regarding my recent order. If you’d checked my account you would have realised it’s been a complete nightmare dealing with Boomf & the valentines card you sent has gone straight in the bin. Thanks for your understanding NOT.”

Helpful Report

Posted 4 years ago

It's such a shame you feel this way. Unfortunately, the mistake was an error on your part and we couldn't grab it in time before it went to the printer's. We did try our best to help and also offered you a promo code to remake your card but instead you decided that you didn't want this and that you would leave lots of bad reviews instead. 🙈🙈😔😔

Posted 4 years ago

“Over priced and over rated”

Helpful Report

Posted 4 years ago

Oh dear John, we are sorry you feel this way. Our products are all hand assembled and this mean that a lot of love and care goes into making them and are usually loved by all.🎉🎉💖💖🎉🎉

Posted 4 years ago

“I ordered my card last Sunday and still not arrived, the birthday is tomorrow so I am not happy, first time I’ve used this company too so it’s a bad start”

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Posted 4 years ago

Why didn't you get in touch Valerie?!📞I am very sorry with the delay in your order reaching you. I'm assuming that your order did arrive and hopefully it was a lovely birthday surprise🥳🎉🥳🎉🎉

Posted 4 years ago

“was not happy with the boom purchase. it did not live up to the expectation of what you see on the advertisement.”

Helpful Report

Posted 4 years ago

Natalie, we are sorry that you feel your Boomf didn't live up to expectations. If you'd have contacted us, we could of had a little chat to see why it didn't live up to expectations. Nevertheless we are sorry to disappoint you on this occasion.😔🎉🎉😔

Posted 4 years ago

“I haven’t received yet ☹️”

Helpful Report

Posted 4 years ago

Hi Lisa, I'm assuming that you have received your order as you haven't contacted us. 📞I'm hoping that your Boomf gift was a hit and loved by the recipient?!!🎉🎉🤞🤞💖💖🎉🎉

Posted 4 years ago

“still not received my order and no correspondence from company. Ordered on the 7th Feb for Valentines and its now the 12th and I haven't received the item I've paid for and I'm now receiving emails asking me how was my purchase???? VERY WELL RAN COMPANY...NOT!”

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Posted 4 years ago

Oh Michael,😔 I am so sorry that you feel this way. I can see that we did have correspondence with you and this was rectified. We do appreciate your feedback Thank you. 🎉🎉

Posted 4 years ago

“Still havnt received it...was shipped 7th Asking for a refund tomoz if not here by 12pm”

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Posted 4 years ago

👀Looks like your order reached you David 🙌🎉as no refund was asked for. Hope your recipient loved their Boomf gift💖💖🎉🎉💖💖

Posted 4 years ago

“Does not do what you see on the TV, lack off oomph. Waist off £9,24.”

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Posted 4 years ago

It's a shame that you didn't contact us about the lack of 'oomph' in your Boomf 🎉🎉We could have looked into this for you.👀🎉🎉

Posted 4 years ago

“Didn’t arrive and couldn’t get through on phone, left a message and nobody got back to me, very sad my boyfriend won’t be receiving his card for Valentine’s Day and our 1 year anniversary”

Helpful Report

Posted 4 years ago

I am so sorry to hear this Laura! Please reach out to us at hello@boomf.com and we can look in to this for you right away 🙂

Posted 4 years ago

“Still haven’t had a dispatch email or nothing from anyone about my order not impressed at all with the service”

Helpful Report

Posted 4 years ago

Hi David, I am so sorry to hear this! Please can you reach out to us at hello@boomf.com with your full order details? A member of our team can look in to this for you 🙂

Posted 4 years ago

“Could have put valentine card on it as she opened it on Wednesday. A little bit rubbish.”

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Posted 4 years ago

Thank you so much for your feedback David, we will look in to doing this in the future 🙂

Posted 4 years ago

“I am still waiting for my Boomf to arrive so i cannot rate it yet. I’d like an update to tell me when it will be here.”

Helpful Report

Posted 4 years ago

I am so sorry to hear this Sara! Please do reach out to us at hello@boomf.com and we can look in to this for you 🙂

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews