Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting over a week for delivery and still not received my item. Contact customer service for an update and had no response”

Helpful Report

Posted 4 years ago

I am so sorry to hear this! I hope we have been able to resolve this issue for you but if not, please do feel free to call our Customer services line on +44 (0)1183 218 921, we are open Monday to Friday between 9:30am and 17:30pm GMT 🙂

Posted 4 years ago

“The confetti didn't pop out like it shown on the advert abs video. Quite disappointed”

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Posted 4 years ago

Oh this is so sad to hear Anneka! Please can you reach out to us at Anneka as we would really love to make this right 😊

Posted 4 years ago

“Order 2 things at the same time and only one has arrived despite numerous emails to ask when I will be receiving it I still don’t know.”

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Posted 4 years ago

I am so sorry to hear this! I can see we are helping you resolve this via email now 🙂

Posted 4 years ago

“Not delivered - can you help asap?”

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Posted 4 years ago

Hi Andrew, I am so sorry to hear this! I can see we have resolved this issue for you now 🙂

Posted 4 years ago

“Was very disappointed confetti didn’t explode like it shows you on the preview my son was very disappointed as so was I Will never buy again from Boomf Buyer beware!!!”

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Posted 4 years ago

I am so sorry to hear this Sarah! I have reached out to you via email and hope we can resolve this for you 🙂

Posted 4 years ago

“Haven't received my item”

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Posted 4 years ago

We are so sorry to hear this Victoria, please can you send us your full order details to hello@boomf.com and we will look in to this for you right away!

Posted 4 years ago

“Wrong item delivered”

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Posted 4 years ago

Oh no Christopher, we are so sorry to hear about this mix up! Could you please reach out to us at hello@boomf.com with your full order details and images of what you have received? We can then look in to this for you right away

Posted 4 years ago

“Hi , unfortunately when Theo’s was sent to the person I ordered it for and they opened it nothing happened , very disappointed on this occasion”

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Posted 4 years ago

We are so very sorry to hear about this Sharon 😞Can you please reach out o us at hello@boomf.com with your order details? We can then look in to this for you 💕😊🎊

Posted 4 years ago

“Placed order on Saturday now Thursday ( Birthday) and still no delivery, will never order again or recommend. Very disappointed.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this! If you could please reach out to us at hello@boomf.com, we can look in to this for you right away 🙂

Posted 4 years ago

“I haven’t received my card ??? It’s been a week now and payment has been taken!!”

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Posted 4 years ago

We are so sorry to hear this Remi! Please can you reach out to us at hello@boomf.com with your full order details and a member of our team will look in to this right away 🙂

Posted 4 years ago

“I ordered a boomf bomb which did not turn up,after contacting you it was re ordered & again I have still not received my item, I'm hoping it will turn up tomorrow after that it will be to late”

Helpful Report

Posted 4 years ago

I am so sorry to hear about the delays on your orders! Please do reach out to us at hello@boomf.com and we can look in to this for you rights away 🙂

Posted 4 years ago

“Haven’t received my order that I paid 1st class shipping for, and it’s almost been 2 weeks since I ordered Valentine’s Day gift for my girlfriend. Never turned up.”

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Posted 4 years ago

We are so very sorry to hear this Kacper! I can see we have resolved this issue for you now and really hope you loved your boomf 💕😊🎊

Posted 4 years ago

“It didn’t work!!! My wife opened the package no “Boomf” confetti just fell out onto the floor Waste of £12”

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Posted 4 years ago

We are so sorry to hear about this Nick! Please can you reach out to us at hello@boomf.com with your order details and we can look in to this for you right away 🙂

Posted 4 years ago

“Order lost in the post and very poor customer service.”

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Posted 4 years ago

We are so sorry your item was lost in transit 😞we do really hope you enjoyed your replacement order and would love to hear more about your Customer Services experience with us, please can you reach out to us at hello@boomf.com with your feedback 💕🎊🙂

Posted 4 years ago

“No Boomf at all The confetti was still all in the cardboard envelope & the card needed a shake to do anything- eventually re-formed into a box for over £9 a total rip off”

Helpful Report

Posted 4 years ago

This is so sad to hear Vanessa, we are so sorry! Please do reach out to us with your order details to hello@boomf.com and we will look in to this for you right away 💕🙂

Posted 4 years ago

“I have not received my order”

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Posted 4 years ago

I am so sorry to hear about this Shauna! I can see we have been able to resolve this for you and really hope you loved your boomf gift 💕😊🎊

Posted 4 years ago

“Very poor quality product - simply did not work as advertised! Very disappointed.”

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Posted 4 years ago

We are so very sorry to hear of your disappointing experience. Please do reach out to us at hello@boomf.com so we can look in to this for you 🙂

Posted 4 years ago

“It hasn’t arrived yet and it’s been over a week , paid for next day delivery”

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Posted 4 years ago

Hi Emma, I am so sorry to hear this! Could you please reach out to us at hello@boomf.com with your order details and we can look in to this for you right away 🙂

Posted 4 years ago

“I thought the item was poor quality, much smaller than I imagined, much less impactful, in fact a bit of a damp squib, overall underwhelming. Also pretty poor value for money. Suffice to say I won't be using the 10% voucher off my next order.”

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Posted 4 years ago

We are so sorry to hear this Paul! Please do reach out to us via email at hello@boomf.com if you would like to discuss your experience further.

Posted 4 years ago

“I ordered a bomb and got a card instead”

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Posted 4 years ago

Hi Suazanne, you did indeed ordered the Boomf Bomb. This comes in a flat rectangular envelope. I do hope that when the recipient opened their gift that they loved it. 🤞🎉🎉

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews