Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very underwhelming! Bought for my son’s lockdown 18th birthday. Unfortunately when he pulled the tab, the picture popped up, but no confetti! The confetti appeared to be clumped together in between the 2 pieces of card and didn’t move! On the marketing videos these cannon cards look great, bit in real life, very disappointing!”

Helpful Report

Posted 4 years ago

Oh no Allison that is so disappointing to hear! Please could you reach out to us at hello@boomf.com so we can look in to this for you 😊💖

Posted 4 years ago

“Item still not received and now late for intended special day very disappointing esp for the price”

Helpful Report

Posted 4 years ago

I am so sorry to hear this Lynsey, please could you reach out to us at hello@boomf.com with your order details so we can look in to this for you please 😊💖

Posted 4 years ago

“I ordered mine in plenty of time to arrive today the day before valentine's day which falls on a sunday this year and it's not arrived it wont turn up tomorrow as its sunday so I will be expecting a refund and I wont be using boomf again”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Richie! Please could you reach out to us at hello@boomf.com as we would really love to to look in to this for you 😊💖

Posted 4 years ago

“Useless still waiten on order to come and me sister birthday is over”

Helpful Report

Posted 4 years ago

We are so sorry to hear about this Michael, please can you reach out to us at hello@boomf.com so we can look in to this for you right away 😊💖

Posted 4 years ago

“I was quite disappointed as it didn't pop the way it should have”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Kerry, Please can you reach out to us at hello@boomf.com with your order details and we will look in to this for you right away 😊💖

Posted 4 years ago

“Never popped up so was really a waste for £8”

Helpful Report

Posted 4 years ago

Oh no Hayley, this is so sad to hear! Please can you reach out to us at hello@boomf.com as we would really love to look in to this for you 😊

Posted 4 years ago

“It has arrived yet so its not going to be here for valentines day well done bommf. 🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

Oh no Jimmy, We are so sorry to hear this! Please can you reach out to us at hello@boomf.com as we would love to look in to this for you 😊💖

Posted 4 years ago

“Ordered a valentines card for valentines on the 7th February and it still hasn’t arrived on the 13th. When I click on the track order link it doesn’t show me anything which is very disappointing. I’ve also tried messaging someone on Twitter with my order number but no reply. Awful service especially as I wanted the card for valentines”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Rhys 😔 Please can you reach out to us at hello@boomf.com so we can help resolve this for you 😊💖

Posted 4 years ago

“I don’t have my card yet and ordered it on the 7th it’s now the 13th My last card the cannon was rubbish”

Helpful Report

Posted 4 years ago

Hi Kirsty, I am so sorry to hear this! Could you please reach out to us at hello@boomf.com as we would love to help resolve these issues for you 😊💖

Posted 4 years ago

“Ordered a valentines card for my partner a week ago, still not here and we’ve had our post today so it’s not coming in time now so that was a waste of almost £10 what a joke, wouldn’t even give them 1 star, would not recommend or use again 🤬”

Helpful Report

Posted 4 years ago

Oh Chris, we are so sorry to hear this has happened! Please can you reach out to us at hello@boomf.com so we can look in to this for you right away 💖🙂

Posted 4 years ago

“Still hasn't arrived”

Helpful Report

Posted 4 years ago

We are so sorry to hear this John, please could you reach out to us at hello@boomf.com so we can look in to this for you 🙂

Posted 4 years ago

“Awful, card hasn’t arrived, no reply from customer service”

Helpful Report

Posted 4 years ago

Hi Jason, we are so sorry to hear this! I can see we are in contact with you via email and hope we can help resolve this for you 🙂

Posted 4 years ago

“Terrible experience. I purchased a Valentine’s Day box for my wife personalised with a picture of us both and a message. Problem was it came with another couples photo on it!!! I also ordered cards for my children and they all came with the delivery address on and no names on the outside so couldn’t tell who’s was who’s. Absolute shambles!”

Helpful Report

Posted 4 years ago

I am so so sorry to hear this Ross 😔Please can you reach out to us at hello@boomf.com and we will look in to this for you right away

Posted 4 years ago

“Terrible one day before valentines still not received my order your site is terrible!”

Helpful Report

Posted 4 years ago

Thank you for your feedback and we are so sorry to hear this, Please do reach out to us at hello@boomf.com so we can look in to this for you right away 🙂

Posted 4 years ago

“My package was supposed to be delivered on 10/02/2021 but still not here yet 13/02 and is for valentines so not good”

Helpful Report

Posted 4 years ago

We are so sorry to hear this John, please do reach out to us at hello@boomf.com so we can look in to this for you right away 🙂

Posted 4 years ago

“Not really pleased with the service, I received my it like this”

Helpful Report

Posted 4 years ago

We are so sorry to see how roughly your item has been handled by our courier! Please can you reach out to us at hello@boomf.com and we will look in to this for you right away 🙂

Posted 4 years ago

“I haven’t received my product yet and no one from the customer service team has got back to me.”

Helpful Report

Posted 4 years ago

We are so sorry for the delay in response Amir, we are working through a high volume of emails as quickly as possible. I can see we have managed to resolve this for you now and really hope you loved your boomf 😊

Posted 4 years ago

“I ordered the surprise box for my Daughter and THERE WAS NO SURPRISE!!! It didnt work, nothing happened. I've even recorded the moment (or lack of). I can't even begin to express the disappointment . . . . . . . 🤢 I've requested a refund and nobody has come back to me....”

Helpful Report

Posted 4 years ago

We are so very sorry to hear this Mark, I can see we have resolved this for you now and again, our sincerest apologies 🙂

Posted 4 years ago

“Not received my order”

Helpful Report

Posted 4 years ago

Oh no! We are so sorry to hear this Amanda, please can you reach out to us at hello@boomf.com with your order details and we can look in to this right away 🙂

Posted 4 years ago

“Very disappointed. Certainly not what was advertised”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lawrence, if you haven't already please do reach out to us at hello@boomf.com so we can look in to this for you 🙂

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews