Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order and it’s been 6 days”

Helpful Report

Posted 4 years ago

Hi Christopher, please accept our apologies with the delay in getting your order to you. I do hope that it was still enjoyed.🎉🎉🤞🤞🌟🌟

Posted 4 years ago

“Didn’t even get delivered l. Have no idea where it has went. Completely late for Valentine’s Day even after paying extra money for the fastest delivery option over 7 business days ago and still had not arrived. Thanks for a waste of money and time. Do not use this service.”

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Posted 4 years ago

Did you really pay extra for the fasted shipping Sean??? You know I can see your order!!👀 🤔👀🤔

Posted 4 years ago

“Daughter opened it for valentines and it didn't even pop open petals just sitting there extremely disappointed complete waste of money”

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Posted 4 years ago

Samantha, why haven't you got in touch with us? We could have sent out a new one as unfortunately it looks like the once you received was faulty.🙈🎉🙈🎉

Posted 4 years ago

“I ordered my Card: 4G3GEE23 unfortunately the card has been swapped. I gave it to my fiancé on. Valentine’s Day, thinking that there will be our photos and on the box he opened it said "i love you Sophie" How could you mixed a personalized gift. So disappointed!!!!!!!!!! I DO NOT RECOMMEND!”

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Posted 4 years ago

I am so sorry to hear this Sandra! All of our gifts are hand-made, as such there can be some chance of human error in the packaging & dispatch process. Please know that this is an extremely rare occurrence. I can see you have been in touch with our customer service team. Hopefully, they have resolved this for you in a way that made you smile 🙂🥰

Posted 4 years ago

“Did not even turn up. Customer service is ridiculous.”

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Posted 4 years ago

I'm rather upset you feel this way. We were trying to help you and when we asked if you could confirm your address was correct, you never got back to us. 🤔🤔🤔🤔🤔

Posted 4 years ago

“Probably the most anti climax card ever it didn't do what it was meant to do. Won't be ordering again. What a rip off”

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Posted 4 years ago

Oh dear we are sorry you feel this way Joe. 😔🎉

Posted 4 years ago

“Haven’t received my box on time I would like a refund”

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Posted 4 years ago

I am sorry to hear this Lee, but I can see that we have sorted this with you. 🎉🎉

Posted 4 years ago

“I didnt receive my order??”

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Posted 4 years ago

I can see that you did get in touch with us and this was just delayed in the post.🎉🎉🎉🎉

Posted 4 years ago

“Ordered in plenty of time for valentines day but failed to arrive”

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Posted 4 years ago

We are sorry that your order was a little late in getting to you Paul. We do hope that it was still loved though.💖🎉💖🎉

Posted 4 years ago

“Waste of money! Not like the advert videos you see at all! A few bits of confetti just fell out and the rest stayed in the place! Total let down, really disappointed.”

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Posted 4 years ago

We are sorry that you feel this way.😔🎉

Posted 4 years ago

“Wouldn’t even give them one. It never arrived and bad customer service”

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Posted 4 years ago

I can see that we resolved this Fiona and you said that you would give us a second chance, what happened???🤔😔🎉🎉

Posted 4 years ago

“Very disappointed never even received the card I ordered would like a full refund as the card was for valentines day which is today so nooo not very satisfied with your company”

Helpful Report

Posted 4 years ago

I am really sorry to hear this David. I can see this issue was resolved though😁🎉🎉

Posted 4 years ago

“My wife was a bit disappointed, asking me what else she had for Valentines. But she enjoyed throwing it at me!”

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Posted 4 years ago

Glad she enjoyed throwing it at you, not something we would usually recommend though!🤣🤣🎉🎉🤣🤣

Posted 4 years ago

“Absolutely disgusted that I received the wrong card and my card will have been sent to someone else with my pictures on. Words I would never say on the card which is upsetting”

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Posted 4 years ago

I am so sorry about the mix up. Glad to see that you got in touch and we managed to get this sorted 😁and I can see you have placed another order👍👍🎉🎉

Posted 4 years ago

“The pop up picture box would’ve been a very sweet valentines gift from my boyfriend...except that the pictures were of a different couple. His name and address were on the shipping envelope, but it was another couples’ pictures and personalized message on the box inside”

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Posted 4 years ago

Oh no this is certainly not the standard we want to achieve. Please could you reply to the e-mail we have sent you, with your order number, and email address registered to the account?

Posted 4 years ago

“I did not receive my order !!!”

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Posted 4 years ago

Hi Nicole I am sorry your order has not arrived, if you could please reply to our email, we will look into this right away for you.

Posted 4 years ago

“The card was nice as expected but the butterfly was a big let down as the elastic band was snapped and it just fell on the floor instead of taking off like in the advert. Won’t be buying again.”

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Posted 4 years ago

Hi Kevin, so sorry that your silicon band had snapped. I hope we can restore you faith in our boomf products.

Posted 4 years ago

“All the hearts were supposed to pop out of the box as shown on the advert, however when the envelope was opened they were laying in the bottom. Will not use this service again”

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Posted 4 years ago

I am sorry to hear this Steve 🎉

Posted 4 years ago

“Boomf ‘envelope’ was already ripped when it arrived”

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Posted 4 years ago

I am sorry to hear this. If you would have in touch directly I'm sure we could have helped.😔🎉🎉

Posted 4 years ago

“Did receive my order. Please can you issue me a full refund!”

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Posted 4 years ago

Hi Olivia, Please could you reply to the email we have sent you, we will look into this further for you.

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews