Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my order from over week ago”

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Posted 4 years ago

We are so sorry to hear this Andrew! I can see we have now resolved this for you and hope you loved your boomf gift 😊❤️🎊

Posted 4 years ago

“Still waiting for my boomf”

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Posted 4 years ago

Hi Clare, I am so sorry to hear this! Can you please reach out to us at hello@boomf.com and we can look in to this for you 😊❤️🎊

Posted 4 years ago

“Purchased large birthday card for our grandaughter but on opening the butterfly did not fly out it flapped a bit as it was firmly stuck to the cards velcro fastening . Very disapointed in deed. £10 wasted. To top it all this review wobt let you upload a picture or video if your on your smart phone.”

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Posted 4 years ago

I am so sorry to hear this Trevor, I really hope you are pleased with the resolution we have offered you and you enjoy your boomf 😊❤️🎊

Posted 4 years ago

“unable to upload photo, email customer service is ridiculously slow.... about 24 hrs before a response, gave up and did without photo a week later still hasn't arrived very disappointed in the non exsistant customer service wouldn't use again couldn't access live chat”

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Posted 4 years ago

Hi Alex, thank you for the review and we are so sorry about our delay in response to your emails. I can see this has now all been resolved for you and really hope you love your boomf gift 😊❤️🎊

Posted 4 years ago

“Still waiting on card”

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Posted 4 years ago

Hi Kevin, we are so sorry to hear your delivery is delayed, please can you reach out to us at hello@boomf.com and we can look in to this for you right away 🙂

Posted 4 years ago

“I ordered a square shaped bix and received the cheaper flat version. Very disappointed.”

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Posted 4 years ago

Hi Keith, the Boomf Bomb arrives in a ripalope (essentially flat packed) which offers the pop and explosion! Please do reach out if when you open it, it's not quite right but this does sound like the right one for you! I hope you enjoyed it 🌟

Posted 4 years ago

“I have still NOT received my gift to make that someone happy!!”

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Posted 4 years ago

We are so sorry to hear this Nino, we have sent you an email to look into this 🙂

Posted 4 years ago

“I got parcel and opened it to find a very small box which was nice with photos on it. I expected the chocolate bombs to be in the box with the confetti, which is not heart shaped it is round. The envelope with the confetti I opened the seal and then turned it over to see that it stayed rip here, it now does not boom, waste of money in my opinion.”

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Posted 4 years ago

Hi Pamela, we are so sorry to hear you have had issues with the opening of your boomf bomb! Please do reach out to us at hello@boomf.com and we can look in to this for you right away 🙂

Posted 4 years ago

“The card arrived in order but the butterfly was out of shape, the elastic band was broken and so it never worked. A waste of money.”

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Posted 4 years ago

Oh no! We are so sorry to hear this has happened Ray, we have sent you an email so that we can look into resolving this for you right away 🙂

Posted 4 years ago

“The box didnt pop as it should do and only a tiny bit of confetti . Definitely not worth the money”

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Posted 4 years ago

Oh no, Sharon! 😓 We are so sorry to hear this. Someone from our customer service team will be in touch soon to rectify this for you 🥰

Posted 4 years ago

“Not recieved”

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Posted 4 years ago

Hi Stuart. I am so sorry you have not received your order. I have sent you an email regarding this.

Posted 4 years ago

“I haven’t had my parcel”

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Posted 4 years ago

Hi Holly, we are so sorry to hear this, I can see we are currently looking in to this with you and hope it can be resolved soon 🙂

Posted 4 years ago

“Not happy one bit. I ordered a box and I sent photos to put on the box. But I got a card.”

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Posted 4 years ago

Hi Ged, I am so sorry to hear this! Could you please email us photos of what you have received to hello@boomf.com, we can look in to this for you right away 🙂

Posted 4 years ago

“Very disappointed 😞 My daughter tried to disguise the fact that it didn’t work by pulling the confetti and card out herself. I’d like a refund please!!”

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Posted 4 years ago

Hi Clare, thank you so much for sending us this video and I am sorry to hear of yours and your daughters disappointment. We have emailed you so we can resolve this issue for you ❤️

Posted 4 years ago

“Have still jot recieved my order”

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Posted 4 years ago

Oh no Roni, we are so sorry to hear this! I can see we have now resolved this issue for you and I hope you enjoyed your boomf gift 😊❤️🎊

Posted 4 years ago

“Unfortunately the opening instructions weren't very clear so it didn't go off.”

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Posted 4 years ago

We are so sorry to hear of this Rick! Could you please email us at hello@boomf.com so we can look in to this for you right away 😊❤️🎊

Posted 4 years ago

“Haven't received anything”

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Posted 4 years ago

Hi David, I am so sorry to hear this! I have sent you an email so that we can look in to this for you right away 😊💕🎊

Posted 4 years ago

“Very disappointed to receive alcoholic gummy bears instead of the hot chocolate bombes I had ordered for my daughter’s 12th birthday”

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Posted 4 years ago

Hi Teresa, we are so very sincerely sorry to hear about this mix up 😞I can see we have resolved this for you now and we really hope you are satisfied with the outcome 😊💕🎊

Posted 4 years ago

“You sent me someone elses order, i still dont have my order, i had to explain to my wife that it wasn't the card i ordered.Valentines card, Not impressed”

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Posted 4 years ago

We are so very sorry to hear this Richard 😞I can see we have managed to rectify this issue for you and we really hope you loved your boomf gift 💕🎊😊

Posted 4 years ago

“Absolutely disgusted with this service, I will be telling everyone how bad a service I received, I and my fiance live in Scotland, we ordered this product for our daughter living in Cheshire England, as we couldn't be there for her birthday due to the current regulations, her birthday was the 6th of Feb, so we ordered a week before, as we new there maybe issues with the delivery, due to said restrictions,it arrived late on the 8th of February, I actually paid for delivery, to add insult to injury, appalling our daughter is already suffering due to missing us, an the restrictions at present, an to not to receive this gift on her birthday, well just imagine how you would feel if your mum an dad didn't get you anything for your birthday an then you may understand how me and my family feel about this”

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Posted 4 years ago

Hello Peter , 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔We hope your daughter is alright and had a good birthday 💗

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews