Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Boomf January 28th 2019. Still haven’t received my order. Received an email asking if I got my order and if not, they would look into it. Never heard from them again. I didn’t see these negative reviews before Valentine’s Day. Looks like they waited until they advertised, made a whole lot of money and ran. SCAM”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“This is awful to know so many people are cheated by this company. I have been waited for 3 weeks but still yet to receive the mashmallows I ordered. I also payed for the "tracking service" 7 dollars more, but totally not able to track it at all at the carrier website! What a terrible experience! Great scam, and ruined many people's Valentines! Could we report to the police????”

Helpful Report

Posted 6 years ago

I can assure you we are not a scam. Our products are printed and hand assembled here in the UK. 😀 I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Horrible company!! It is a scam! They take your money and never send any card! I order mine since jan 28th shipped on the 29th and nothing i have email, send ig dm and everything and no one answer no one helps! This company is horrible”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“The card I bought for Valentine's day never exploded. Therefore, was a waist of time and money.”

Helpful Report

Posted 6 years ago

Paula, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️🤦‍♂️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“It is a scam. Took ridiculous long to arrive in the post by first class mail posted in the UK to arrive in UK. I received somebody else boomf box with their private photos. No body answers any correspondence they took my money and no refund or apology. The box or confetti didn't work. There is thousands of people who received wrong orders. Company needs investigating for fraud. Richard”

Helpful Report

Posted 6 years ago

I can assure you we are not a scam. Our products are printed and hand assembled here in the UK. I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Received my item in the mail later than expected (After Vday). When the item was opened it did not "pop" as it was suppose to. Not very happy about the purchase, i could have made a better card.”

Helpful Report

Posted 6 years ago

Melissa, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Item not arrived. I can't contact with them. They don't answer.”

Helpful Report

Posted 6 years ago

Abu, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Don't waste your money I bought the card for £8.99 but everything was wrong and not working I email to them but no one answered”

Helpful Report

Posted 6 years ago

Sajjad, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️

Posted 5 years ago

“Placed an order back in January received confirmation that it had been shipped on the 28th called 2 days before valentines and was told it was arriving on time. No product, I’ve called the number and it goes straight to voicemail. I want a refund. Very disappointed”

Helpful Report

Posted 6 years ago

Isabel, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“It was amazing , helped by following the tips and at end being patient for about 10 seconds 👍my partner loved the surprise🎉Anne”

Helpful Report

Posted 6 years ago

Thanks Anne, I'm so happy you are satisfied with your Boomf experience. ✨💜💫💕⭐️💕💫💜✨

Posted 5 years ago

“If I could give negative stars I would. I’ve seen their posts and advertisements on Instagram and other social media, so I was excited to try it out. Much like everyone else, I ordered it on the 1st of February (the shipping to the US says 6-9 business days) it is now the 15th and I have yet to recieve this order as it was a gift for my boyfriend for Valentine’s Day. Obviously their customer service has no care for their consumer because on the 10th I emailed them explaining I had yet to recieve the package. I finally received an email 5 days later that read “hi thank you for getting back to us, let us know if you still haven’t received the package. Then I will look into it.” Are you kidding me. THIS IS A HUGE SCAM. Don’t waste your money. Looks like the only way you’ll get your order is if you appear to be famous.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Really, really poor. Picture quality rubbish. Was addressed to me not my wife who it was intended for. She opened in front of me as per instructions it didn’t pop out so no confetti shower. So very disappointing”

Helpful Report

Posted 6 years ago

Garry, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“Never received the product”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“as all the previous reviews here, customer service sucks. Placed order on january 28, hasn't arrived yet, haven't heard from their customer service. I payed for the "tracking service" 5 dollars more, and guess what? THE WEBSITE OF THE CARRIER HAS ANY USEFUL INFORMATION; i'm not able to track it at all. Awful experience, great scam.”

Helpful Report

Posted 6 years ago

Lorena, I can assure you we are not a scam. Our products are printed and hand assembled here in the UK. 😀 I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Same as everyone else on here, I placed an order towards the end of January and I got an email saying my order was shipped on January 31, 2019, it is Valentine’s Day and it was a surprise gift for my daughter and she never received it. I inquired about it a few days ago and they told me that she should get it by the 13th at the latest and if she didn’t to let them know. I did so right before this review so I’m hoping I can get a full refund. Not everyone can throw 10+ dollars away on the card that was supposed to be a surprise. I’ve been telling my daughter for two weeks now not to open the card unless someone is videotaping. So much for the surprise.”

Helpful Report

Posted 6 years ago

Sherry, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Like other posters, I ordered a product in what should have been (according to their advertisements!) plenty of time for Valentine's Day. A couple weeks later, and my product has not arrived. I have requested a refund but not heard back. This company should not have advertised on social media if they were not equipped to handle the orders - or, they should have updated their shipping information to clearly state orders would not be arriving in the usual amount of time, and also state they were not able to take Valentine's orders. Do not buy.”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♂️

Posted 5 years ago

“THIS COMPANY TAKES YOUR MONEY YET THEY DO NOT DELIVER ITEMS AS STATED ON THEIR SITE!! I sent an email and response was I will not receive any information for at least 5 days. My order says it was shipped on 1/29/19, it is now 2/13/19 marking 11 business days, I don't know where they learned to count but this is 2 going on 3 days late. The website said 6-9 business days from date shipped, well its over that!! PLEASE DO NOT ORDER FROM THIS COMPANY THEY TAKE YOUR MONEY AND DO NOT DELIVER AS SCHEDULED!!!”

Helpful Report

Posted 6 years ago

Jasmine, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 5 years ago

“I placed an order for a Valentine’s Day card on January 28th, in plenty of time based on their website for it to be delivered on time. I received an email saying my order was made and being sent to me on January 30th. It is now February 12th and I haven’t yet received it, so I checked my order status and it said “not yet shipped.” I sent them an email asking why they said my order was being sent and it is still not shipped, and they replied saying it will take up to 5 business days to respond to my email. Frustrated with the lack of customer service and the amount of miscommunication happening. Wish I would’ve read reviews before ordering”

Helpful Report

Posted 6 years ago

Anna, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“i ordered a very special card for my sisters 50th, what arrived was a valentines card for someone else! it was quite amusing to begin with but at the end of the day my sister still had no birthday card from me! i contacted the company who offered refund or resend i chose refund and asked the card also be resent as the surprise had been spoilt and and after several emails they refused, bad customer service bad service all round!”

Helpful Report

Posted 6 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 5 years ago

“Quick Delivery. And when u open it, it blow up. So sweet. The Picture are in good quality. But is it very expensive.”

Helpful Report

Posted 6 years ago

I'm so happy you are satisfied with your Boomf experience. Thanks ❤️🌟🌟🌟❤️🌟🌟🌟❤️🌟🌟🌟❤️

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews