Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“such an annoying experience, it was over a month I wanted for a tiny little box that was so overpriced, I ordered it in time for my partners birthday even though it didn’t come on time. It was so hard tracking too. I also had problems connecting them via Instagram and email. I asked for a refund and I was able to get my money back but honestly not doing it again, terrible experience with a terrible company.”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear about the issues you have encountered here. This really is not the level of service we strive to deliver and I cannot apologise enough for that. I am pleased this has been resolved and hope you can trust that we will deliver excellent service for you in the future.

Posted 5 years ago

“Emailed boomf as no gift received as per my prev review I immediately had a response and a card and the gift have been sent today. Thanks for the prompt response.”

Helpful Report

Posted 5 years ago

I am so happy we got that resolved for you! Thank you so much Jill :)

Posted 5 years ago

“Received the card but not the jewellery I ordered. My granddaughter thought I had not bought her a gift. I have emailed requesting that it be sent ASAP. Let’s see what happpens.”

Helpful Report

Posted 5 years ago

I am very sorry to hear that! If you have contacted us with your order number we will absolutely get this resolved for you. Many thanks

Posted 5 years ago

“I have ordered my card last week and it still hasn't arrived and i get a text off boomf saying the latest card will come will be August. I am hoping it will come next week but i am really sad about the whole confusion as i only wanted to make someones day due to the whole lockdown :(”

Helpful Report

Posted 5 years ago

Hi Nicola. I think there is a miscommunication with that as we format our dates as DD/MM/YYY. It would never take until August so please do let us know if we can help further with this! Thank you so much for choosing Boomf!

Posted 5 years ago

“Sent a card way in advance for a 6 year olds birthday. She was sad because her birthday to Disney world had to be canceled because of the covid-19. Everyone sent her gifts and cards in the mail to brighten up her day. Mine never got to her. So very disappointed about this. They offered to send it again or give me free shipping on another item. I sent the gift, even though it'll be very late. They should have offered me a bit more than free shipping... I won't be using them again, unfortunately.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Maxx. Without your order number I am unable to check this, but I really hope she enjoyed her gift once received and I am so sorry it didn't arrive as it should have.

Posted 5 years ago

“I ordered it back on February 4th for Valentine’s Day and evening paid extra for faster shipping. never received the card! it’s sad... I was really looking forward to this. not sure if it is a scam or something just happened to it in the mail.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Rissy! Obviously this is not expected so we will absolutely look into that for you. Please can you email us on hello@boomf.com with your order number for us to look into that.

Posted 5 years ago

“I didn't take yet may order. They said: it would come on 23 March.Phone number is also not written here for cancel items. Snd my orders or back my money😞😒”

Helpful Report

Posted 5 years ago

Hi Sofia. Please email hello@boomf.com with your order number and we will absolutely look into that for you. I am so sorry you haven't received it yet.

Posted 5 years ago

“I ordered mine for my grandsons 10 birthday as I couldn’t be with him on is special day due to corona virus lock down , had to email as no dispatch displayed when ordered , response was very quick and customer service very good and friendly , dispatch and delivery very good and quick and my grandson enjoyed his surprise, i well defiantly order again x”

Helpful Report

Posted 5 years ago

Really pleased to hear that Sue! So pleased he enjoyed it and thank you for choosing Boomf :)

Posted 5 years ago

“I have ordered twice and the cards never arrived. The first time they gave me a code to order a new card, then I gave it a second try but it disappointed me again. What is the point of ordering with enough time if you won't receive the card for the special occasion you wanted to?”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear that. If you could contact us with your order number we will absolutely look into that for you. I am so sorry.

Posted 5 years ago

“this product was amazing!! exactly what it said on the advert, the pictures came out amazingly and the the card exploded exactly how it said it would!!! would give more than 5 stars if I could!! 1000% recommend”

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Posted 5 years ago

That is such a lovely review. We are so happy you loved it, thank you so much for choosing Boomf :)

Posted 5 years ago

“Pretty poor, the individual receiving has to rip the tab all the way off - and it is completely useless if (like me) you have an inquisitive recipient who pulls back the tab slowly and only half way - revealing the confetti sitting there, which they were then able to tip out and dispose of...!”

Helpful Report

Posted 5 years ago

I am very sorry to hear that Connor. We will look and see if we can add some instructions on them to help make the experience better for you!

Posted 5 years ago

“Ordered on Feb 1 and to date, nothing has been received. Have emailed three times, with no response. Order 9AB42D5B Filing a complaint for fraud with BBB and my credit card company. Anything other than a refund notification, at this point, is smoke and mirrors and a scam. 1 star isn't even deserved.”

Helpful Report

Posted 5 years ago

Hi there. I am sincerely sorry to hear you haven't received your order. I can't find an email received from you but can see we have responded to you via Facebook and resolved this. I really am so sorry you didn't receive your order though as it was created and shipped in good time.

Posted 5 years ago

“Mrs sent me one of these for Valentines. Never arrived. When complaining she was told there was no number or street in the address. A quick check of the ordering system proves that it is impossible not to enter a street. And all they can do is offer a discount on another purchase. I think the system needs looking at as the Mrs is very sure she entered the street and number.”

Helpful Report

Posted 5 years ago

I am sorry to hear that. We are looking at ways we can target these errors (it is difficult due to shipping worldwide and there being a variety of different layouts for addresses) but at the moment it is reliant on our customers entering the correct and full address.

Posted 5 years ago

“I ordered on January 28th, it’s March 5th and I still haven’t gotten my package. I have emailed but no answer. I do not recommend, if I could I would give it zero stars, I wish I read the reviews first.”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We are responding to emails within a few minutes at the moment so I am sorry to hear you haven't received a response. Please email hello@boomf.com and we can look into that for you.

Posted 5 years ago

“Second time purchase.. Recipient was really surprised and gappy with her boomf cannon. Great fun and a nice touch for that special person in your life. Delivery is quick, I've usually ordered on a Saturday and delivery has been made by Tuesday, quality is good”

Helpful Report

Posted 5 years ago

Really pleased to hear that Chris! Very happy to hear they loved it too!

Posted 5 years ago

“Horrible customer service. It’s been a week and half and there’s no update on the delivery of my package.”

Helpful Report

Posted 5 years ago

Hi Megan. I am really sorry to hear that. We are responding to all customer enquiries within 24 hours so you will receive a response, if not already. We very much hope we can resolve your issue.

Posted 5 years ago

“Absolutely terrible service. No one has responded. My package never arrived. It’s been a month. This is a scam. They’re deleting multiple comments on their social media claiming the same experience.”

Helpful Report

Posted 5 years ago

Hi Alexis. If we haven't already, someone will respond to you today as we are responding to all of our customers within 24 hours. We will get your issue resolved for you, I am sorry to hear you haven't received your gift.

Posted 5 years ago

“I feel like it’s false advertisement!! The videos show that the animal pops up and confetti goes everywhere and that does not happen in person. When you open the card the confetti stays there and the animal barley pops up. They exaggerate in the videos where the animals pop up and go on the floor!! Don’t buy. I got two already and they were both the same .”

Helpful Report

Posted 5 years ago

Hi Bianca. The videos are of our customers and that is exactly how we expect them to pop. I am sincerely sorry to hear yours didn't. If you could contact us with your order details we will happily look into that for you. I am so sorry.

Posted 5 years ago

“Fast delivery pleased with the product”

Helpful Report

Posted 5 years ago

So pleased to hear that! Thank you for choosing Boomf :)

Posted 5 years ago

“I think its really good but think it's a lot to pay to lots of post for card and a gift”

Helpful Report

Posted 5 years ago

I am sorry to hear that Dawn. Our prices are based on them being hand-made but I really hope you loved it nonetheless! :)

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews