Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very pleased with reactions to these cards. Will definitely be using again.”

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Posted 5 years ago

I am so happy to hear that! Thank you for choosing Boomf!

Posted 5 years ago

“Very efficient, great quality of photos. Highly recommend”

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Posted 5 years ago

I am so pleased to hear that Carla! Thank you for taking the time to write such a lovely review! 🌟

Posted 5 years ago

“Once again, Absolutely brilliant,I can’t recommend Boomf enough. I know I’ll keep coming back, in fact I find myself looking for excuses to order cards from here as I love em Boomf are so reliable as well I haven’t had one late arriving card, delivered when expected. Amazing company”

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Posted 5 years ago

Hehe so do I! 💥 So pleased you're loving them!! 😊

Posted 5 years ago

“I love these cards. Have sent them to 4 people and the joy that they bring me at the annoyance of others is worth the very reasonable price boomf charge! 2 very enthusiastic thumbs up!”

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Posted 5 years ago

Thank you for such a lovely review! That is so lovely to hear Catherine :)

Posted 5 years ago

“The excitement when the card is opened is incredible.”

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Posted 5 years ago

Awh that's really lovely to hear! Thank you for choosing Boomf! 🌟

Posted 5 years ago

“Excellent service, so much fun for recipient”

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Posted 5 years ago

I am so pleased to hear that Julie! Really happy they enjoyed it :)

Posted 5 years ago

“I ordered cards for next day and I ordered on Monday for next day as on Sunday was a friends birthday she and I didn’t get till Monday a day other her birthday and I pay for next day”

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Posted 5 years ago

I am really sorry to hear that Sinel. This is something we will look into for you that's not a problem. Please email hello@boomf.com with your order number. I am so sorry again.

Posted 5 years ago

“Fantastic fun”

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Posted 5 years ago

That's great! I am really pleased to hear that 🌟

Posted 5 years ago

“It did not Boomf and there was minimal confetti at the bottom of the box”

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Posted 5 years ago

I am so sorry to hear that Kiera! We want the very best experience for all of our customers so that really is such a shame. If you could email your order number to hello@boomf.com we will try and help resolve this with you

Posted 5 years ago

“Gave a smile I hoped it would and a little fright when it popped out”

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Posted 5 years ago

Hehe that's great Gayle! Really pleased you enjoyed it! 🌟

Posted 5 years ago

“So easy to order.”

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Posted 5 years ago

That's fantastic, thank you very much for your lovely review 😊

Posted 5 years ago

“Amazing product and it never fails to bring a smile to your face”

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Posted 5 years ago

Thank you so much Jason! I am so pleased to hear that 😊

Posted 5 years ago

“I gave only 2 stars because my box unfortunately didn’t ‘explode’ at all so it was very disappointing actually”

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Posted 5 years ago

I am sincerely sorry to hear that Anna. If you could email us with your order number to hello@boomf.com we will absolutely try and resolve this with you.

Posted 5 years ago

“I wouldn’t even give this company one star. BEWARE! Website is very unclear about shipping..not to mention even the staff is unclear about your product once it’s shipped. It’s a complete mess. Go shop with competitors instead. (PlanOmatic, NatureBox, FreshMenu and Photo-Me International) Nothings more embarrassing than a person expecting a gift and it don’t arrive on their birthday! BEWARE!”

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Posted 5 years ago

I am very sorry to hear this. We feel we are quite clear on our shipping and have recently added even more information to our shipping page about delivery and shipping times. We appreciate any feedback to improve our communication with our customers, so if you could email hello@boomf.com explaining what was unclear, we will absolutely look into that for you. I do apologise.

Posted 5 years ago

“I ordered a beany baby and a card for my nephew on April 16 and it was shipped right away. His birthday is may 10th (this Sunday) and the order has not arrived. Looking at the rest of these bad reviews lets me know that these items will never reach my nephew. I saw their ad on TikTok. It looked like a fun surprise for a 9 year old. Looks like I'll just be asking for my 32$ back.”

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Posted 5 years ago

I am so sorry to hear this still has not arrived with you. Please could I ask you email hello@boomf.com with your order number and we will look into this for you and get this resolved! I am so sorry.

Posted 5 years ago

“I placed an offer for a Boomf confetti cannon back on April 15th, it was made pretty swiftly and shipped out the next day. However, it did not make it to my recipient. I was told to expect 6-11 days to the states with untracked delivery, even with COVID-19 disrupting things, and it never made it. I contacted Boomf and the employee said it should get to them at the latest of May 1, it didn’t. I spent £7.50 on something that didn’t even make it. Won’t be ordering from them again.”

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Posted 5 years ago

I am sincerely sorry to hear that Philippa. Obviously this is not the standard we strive to deliver and if your order has been lost in the post we absolutely would want to get this resolved with you. If you could contact us with your order number, we will get this resolved for you.

Posted 5 years ago

“Horrible experience. I purchased 3 Boomf bombs for a special occasion and it was important that I received them within the time frame. It is very unclear on the site whether one item has shipped or if they all had shipped as it just says “shipped”. I received one bomb a week after it was shipped. After another week went by and I still hadn’t received the other two, I emailed them and asked if they can confirm that all three were sent on the same day, I got a response saying “your Boomf was sent on this day”. Not boomfs, just one. I replied saying I purchased three and that two of them clearly never got made or shipped. I asked if they could now send the other two with express delivery as the timeframe had already passed and they refused to confirm that they were ever made or sent. They of course refused. I have asked multiple time’s for them to send me my items that were never received and they still have not. They clearly can’t cope with ordering more than one item at a time and only send the first on your order. I am still fighting to get my item.”

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Posted 5 years ago

Hi Steph, thank you very much for your review and I am so sorry to hear this happened. Without your order details I am unable to see these but if orders aren't shipped, they remain on our system so please be assured they absolutely would have been shipped. If I could ask you to email hello@boomf.com again to confirm your details we will look into this as I am confident this has not been resolved with you as we would have liked. We wouldn't refuse a replacement if you have not received your order due to being lost in the post etc. We look forward to hearing from you and I am sorry again.

Posted 5 years ago

“The butterfly didn't work!!”

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Posted 5 years ago

I am so sorry to hear that Reyhan! If you could email us at hello@boomf.com with your order number and stating what happened, we will look into that for you. I really do apologise

Posted 5 years ago

“I work at a post office and I think the reason why so many people don’t receive their cards is because it gets jammed in the postal machine. So many of them rip and jam if the envelope is a little thick. They should change the card to be less thick and so more customers can receive their card”

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Posted 5 years ago

Thank you very much for your feedback Melissa. We will look into this but I hope you had no issues with your order!

Posted 5 years ago

“Positive experience. I contacted Boomf because the referral coupon code was not working. They responded promptly and gave me the discount. I ordered 3 boxes. 2 came at the very end of the time frame and the other came about a week after the time frame. The explosions worked well in all three and were a great surprise for my loved ones. I would recommend Boomf but count on it taking a while to arrive to any USA address.”

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Posted 5 years ago

I am so happy to hear this! Thank you for taking the time to write this review and I am so pleased to hear you enjoyed them! I sincerely apologise for the delay though in arriving.

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews