Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discussed with the service never got my card waited 2 weeks”

Helpful Report

Posted 4 years ago

Oh no Matthew, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Love them. Ordered one for my aunt with a gift, one for my mum, one for my partners mum, and one for the family dog (she loves things that pop and that she can open- she found the confetti exciting and also loved the exploding boomf card very fun as well). Everyone has loved it so far. Will be getting one for my fiancée for her birthday this year as well. 😁 I definitely recommend for something fun and different, and they look cute on the side too as you can change the stock images to your own photos. 😁”

Helpful Report

Posted 4 years ago

Awww this is so fab to hear Shelby! We are so pleased to hear you have enjoyed your boomf surprises but, most importantly, that the family 🐶 has too! 😊🎊💖

Posted 4 years ago

“Unfortunately instead if panda I got a koala included with the card”

Helpful Report

Posted 4 years ago

Oh no Anna, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Parcel finally in my daughters possession. 2days late. Latest excuse by customer rep Sarah. “ they like to get the delivery out early (7 days) to avoid any delays, Please do not treat customers like idiots! A simple mistake was made when YOU received the order do not try and WAFFLE we customers prefer the truth. Refund of postage not good enough 😡ruined a lovely birthday surprise then LIED, Not Good”

Helpful Report

Posted 4 years ago

Thank you for the review Brian. I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

“Great products ordered few times delivery great”

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Posted 4 years ago

Thank you for the wonderful review Julie! We are so pleased to hear you loved your boomf surprise 😊🎊💖

Posted 4 years ago

“Boomf bomb plus gift was ordered for delivery for my daughters 21st on the 6 th of April, they tried to deliver in 31 mar. People in all day so no excuse there. Parcel still undelivered today 8 th April. Customer service not replying, Happy to take the money not happy to service customers complaints.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Brian! Please could you reach out to us at hello@boomf.com or you can contact us on our Customer Services phone line at +44(0)1183 218 921, this is available Mon-Fri 9:30am to 17:30pm BST.

Posted 4 years ago

“Bought a card with gift for my daughters birthday for delivery on the 6 th of April and it has still not arrived. Definitely bad service, do not use NOT DELIVERED YET”

Helpful Report

Posted 4 years ago

Oh no Brian, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Great gift idea, the recipient loved it and so did their did dog!! Was efficiently prepared and dispatched quickly and arrived on the correct day - bravo!!!!”

Helpful Report

Posted 4 years ago

Yay! This is so awesome to hear Caroline! We are so pleased everyone (including the dogs!) enjoyed the boomf surprise 😊🎊💖

Posted 4 years ago

“My order is taking over a week to come even though it said 2-3 working days”

Helpful Report

Posted 4 years ago

Oh no Maia, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“You'd get a better review if I'd actually received my item before you ask for a review”

Helpful Report

Posted 4 years ago

We really appreciate this review and I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

“Brilliant”

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Posted 4 years ago

Thank you so much for the wonderful 5* review Darren 😊🎊💖

Posted 4 years ago

“The elastic was broke on the butterfly so it didn't work”

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Posted 4 years ago

Oh no Steven, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“Very disappointed that delivery options took so long and when the card eventually arrived it wasn’t able to stand up on its own when removed from the envelope. Not much confetti in the Cannon card and altogether an underwhelming experience. I don't consider this to be good value and was unpleasantly surprised to learn that postage/delivery costs are not included in the pricing.”

Helpful Report

Posted 4 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The service was very fast. Quality of the photos on the marshmallows were not as clear as I expected. The advert makes it look like they would be 4K and they are more like 12 megapixel!”

Helpful Report

Posted 4 years ago

Oh no John, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and images of your mallows and we will look in to this for you right away 💖

Posted 4 years ago

“The butterfly did not flutter out of the card so not a good surprise for my daughter.”

Helpful Report

Posted 4 years ago

Oh no Joanne, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“I've had 2 orders from Boomf and both of them came early! The quality of both orders was fantastic & no issues with either. Will be ordering again.”

Helpful Report

Posted 4 years ago

Thank you so much for this fabulous review Emily! We are so pleased that you have loved your boomf surprises 😊🎊💖

Posted 4 years ago

“What an amazing way to wish family and friends a happy birthday, a surprise that they can keep. I've sent 4 soo far. Great delivery and prices for a memorable moment.”

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Posted 4 years ago

Yay! We are so pleased to hear you and your loved ones have enjoyed your boomf surprises Alesha! Thank you so much for the fantastic review 😊🎊💖

Posted 4 years ago

“I sent the card to my grand daughter and my daughter videoed her opening it up. She literally jumped and laughed - they live a long way away from me and it was lovely to see her reaction. I will be ordering from you in the future.”

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Posted 4 years ago

Awww, this is fantastic t hear Carol! Thank you so much for sharing that with us and for the wonderful review 😊🎊💖

Posted 4 years ago

“There was no bang and we just turned the cannon upside down and the confetti fell out .. RAGING”

Helpful Report

Posted 4 years ago

Oh no Emma, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 4 years ago

“The boomf I'd ordered for my dad's 70th came they day after his virtual afternoon tea, later than expected, I had received an email explaining the printer had broken and my order would be late, I understand it is out of their hands but I was still disappointed. Quality of the boomf was good and my dad enjoyed it the day after, I recorded and sent it to family and friends that were at the virtual afternoon tea.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Adele! We really appreciate this and I would like to reassure you that we are constantly working to improve our products and services based on the feedback we receive 💖

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews