Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate it zero stars would. Order was placed June 9th. The. Said it was made and shipped out June 10th. I even paid for faster shipping and here it is June 21st and still haven't received my purchase. So disappointing. This is my husbands 1st Father's Day.”

Helpful Report

Posted 5 years ago

Jennifer, my sincerest apologies that you did not received your Boomf gift! 😢 I have had a look at your order and we dispatched it on time. It should have arrived with you by 22 June at the latest. 🤔 Can you please have a look at your email, I have just dropped you a message as I would love to get this resolved right away. 👀 😀

Posted 5 years ago

“Placed an order on June 10th and have yet to receive accurate tracking . It says it arrived in CT 3 days ago but still no package has arrived . I doubt I will have it for Father’s Day !”

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Posted 5 years ago

My apologies for the trouble you have had with your order Gabby. 😢 I can see we dispatched your gift on time and it should have arrived by 22 June at the latest. 🤪 Thank you for getting in touch with us via email also, I hope you are satisfied with the resolution. If there is anything else we can do for you, please don't hesitate to get back in touch. 🙏 😀

Posted 5 years ago

“The little box inside with the confetti doesn’t pop out like in the videos advertised. Don’t even bother! You can find something less of a disappointment in the card isle of the grocery store.”

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Posted 5 years ago

Oh no Ashley! 😢 I'm so sorry your gift didn't "Boomf" 🎉 This not the experience we had intended for you! 🤦‍♀️ I can see you have been in contact with my colleague via email. Can you please have a look as she dropped you a message last week as we would love to get this resolved 😀

Posted 5 years ago

“I ordered on May 24 and still have not received it. I have called and emailed, but still nothing. Do not order from them. Waste of my time and money. Now I don't have a fathers day present”

Helpful Report

Posted 5 years ago

My apologies you have not received your Boomf gift as expected 😢 We work really hard to get all orders dispatched on time 🤔 As I cannot see any of your order details here, the only thing you can do wait for us to get back to you via email. We have been working through a period of really high correspondence, so our response times are much slower that normal. 🤪

Posted 5 years ago

“Ordered boomf card and sweet box for 2 of my friends, had it delivered to my address. Neither had there names on even though put down names on cards so couldn't work out which one was which. Sweet boxes I ordered were rubbish not worth the £16.99 paid for each, very little sweets in box”

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Posted 5 years ago

Oh no! I'm so sorry to hear how disappointed you were with your Boomf order. 😢 The recipients name is underneath the shipping address. If you didn't enter a recipient name in the ordering process it is no problem as each gift has it's own unique 7 digit package ID code. This code is both on the delivery label below the address and on your order summery in your account page. Thank you for the feedback about the sweets in a box gift. 🙏

Posted 5 years ago

“I ordered mine on June 3rd and still have yet to receive it. Customer service offered to “replace” it but what’s the point when it was for my husbands first Father’s Day ☹️ The time wasted to receive the package could’ve been spent waiting on a better gift. I will not be ordering again.”

Helpful Report

Posted 5 years ago

We are very sorry to have let you down on such a special occasion. We rely heavily on our delivery partners to ensure your gifts make it to you safely and are extremely disappointed it hasn't happened on this occasion. I can see you have no resolved this with our customer service team 🙂

Posted 5 years ago

“Massive disappointment, the Velcro is so strong the card is hard to open and then the butterfly 🦋 doesn’t fly out... so so nearly a great idea but poorly made 😡”

Helpful Report

Posted 5 years ago

We are so sorry to hear you did not get to experience the flutter as anticipated! We have reached out to you via email to follow up on this with you 🙂

Posted 5 years ago

“This was my first and last time I order from Boomf! Order my boomf on the 10th June and have not yet received it. It says to wait 2 working days from shipping which was 12th June. So that should make on Tuesday 16th or Wednesday 17th at the latest. Nothing received at all!! This was supposed to be for my fiance birthday on 16th June. He did not receive a card on his birthday. I decided to order from boomf for first time thought be fun birthday card!! I guess not! My order number is: EE54G75A I would like to know what is going on with my order. If website missing, I will have a refund please!!”

Helpful Report

Posted 5 years ago

Hi Jessica, We are very sorry to hear this! We have reached out to you via email to updated you on this order 🙂

Posted 5 years ago

“Just so easy to put together!!!”

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Posted 5 years ago

Great to hear! Thanks Josephine 😊

Posted 5 years ago

“Sent a card to my dad for Father’s Day. He absolutely LOVED it! I will definitely purchase from boomf again!”

Helpful Report

Posted 5 years ago

We are so pleased your dad enjoyed his card!! 🎊🥰

Posted 5 years ago

“A great gift for anyone in the family!! An enjoyable experience opening and beautiful clear pictures!!”

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Posted 5 years ago

Thanks so much Gemma! we are glad to hear your gift was enjoyed 🙂💕

Posted 5 years ago

“Don’t not order from them your item won’t arrive then they will tell you it’s not there fault that your item was lost”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear your order has not arrived with you. Unfortunately as you have not left any order information I am unable to look into this further form you. I can assure you our customer service team will do everything in their power to get any lost items resent to you if you still wish to receive it.

Posted 5 years ago

“Amazing reaction when opening”

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Posted 5 years ago

Fabulous!! if you managed to catch if on camera please to share with us as we love to see our customers reactions 😁🎊

Posted 5 years ago

“Great service and brill card !!!!”

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Posted 5 years ago

Thanks so much Teresa 😁

Posted 5 years ago

“When my son opened his Boomf it did not work and therefore not the great Boomf you expect. Bit disappointing really.”

Helpful Report

Posted 5 years ago

We are very sorry to hear this! I have contacted you via the email address provided to follow up on this for you 😊

Posted 5 years ago

“Ordered the card end of May using a discount code. There was an issue making the card, they did email me but the email went in my junk folder. I was lucky and saw this two days later because I check my spam folder. They provided a new code asking me to order again, the new code was supposed to give me the card for free that way I wouldn’t have overpaid. The code didn’t work. I tried contacting Boomf again and didn’t get any response back. I still haven’t had a response to my query... In the end, I paid the higher price for the card because I wanted to give my wife a surprise. The surprise would have been that she didn’t get a card on her birthday but because of all the issues I bought a backup card from the supermarket just in case. The card eventually arrived day after, the picture on the card looks good but the Boomf you expect, doesn’t happen. The butterfly just fell to the floor. I think Boomf is a great idea but a great experience is so far away. My advice to customers would be to save your money, if you do order though, keep checking your spam daily until it arrives.”

Helpful Report

Posted 5 years ago

Hi Nathan, I am sorry to hear the trouble you had whilst placing the order. I can confirm that a response was sent to you on 6th June and we issued a refund for the order this will be in your account 22nd June the latest 😊

Posted 5 years ago

“It’s not clear when you order more than one so need to be made more clear”

Helpful Report

Posted 5 years ago

Hi, On your basket page before you proceed there are images of all items in the order being placed. Also the final balance you are being charged will indicate of you have more than one item in your basket. If you have problems on any future orders please do contact us and we will be happy to help 😊

Posted 5 years ago

“Perfect gift, quick and simple to do!”

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Posted 5 years ago

Thanks Kerri 😊

Posted 5 years ago

“Given as a surprise 21st a flutter card and it surprised my Goddaughter and frightened her but in a good way !”

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Posted 5 years ago

We are so pleased to be part of such a special birthday! 🦋🎂❤

Posted 5 years ago

“. I have sent a few Boomf cards and friends and family have been really delighted with them. Thank you.”

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Posted 5 years ago

Thank you so much for your continued support with our products 🌈🎊🥰

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews