Boots Reviews

“ I asked for a price check and she took me personally to the till to do this. ”

“ No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying. ”

“ Good price on quality perfumes ”

“ Terrible When delivery is late there on line help actually says wait for 7 days. No notification order is late. ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ Placed an order. Never even attempted delivery as Royal Mail returned it to sender for bad packaging. Asked for my order to be replaced. They apparently can’t do that. They can take my money and hold it up to 14 when it’s their fault I haven’t even received the parcel. Customer service is terrible ”

“ There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store. ”

“ Immediately contacted customer service advised to complete a returns form & return which I immediately did. ”

“ I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ They sent me a tube of toothpaste instead of my order 769357245 and refusing to refund me or send the correct order. ”

“ But are unwilling to reship or refund me during this time. ”

“ I phoned the customer service department to ask why but they had no idea for the reason, only suggesting that I re-enter my address details and that there must be a glitch on your system; on the second occasion I was told the reason might be that I was spending (trying to!) more than usual and that I would now be locked out of my account for 72 hours and to try again then. ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ In terms of product knowledge and customer service, Boots in Paddington Station are useless! I needed an emergency supply of hearing aid batteries, but, when I showed the assistant the existing battery and its packaging, I was told that they didn't know if their own-brand batteies were compatible, and that I should look online, where it would also be cheaper...! ”