Boots Reviews

“ No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying. ”

“ Good price on quality perfumes ”

“ Good news there was 10% off the £100 price. ”

“ The company's choice to utilize the UK Post Office for delivery has significantly detracted from the service quality. ”

“ I ordered a Tom Ford eau de toilet for my wife and followed the next day delivery process. My item NEVER arrived and I have no idea where it is . A DISGRACEFUL service . ”

“ DO NOT DO AN ON LINE ORDER WITH Boots...... ABSOLUTELY TERRIBLE SERVICE. ORDERED WITH THEM PAID NEXT DAY DELIVERY, 7 DAYS LAYER STILL NOT HAD THEM, CUSTOMER SERVICES ARE SHOCKING WHEN I RANG THEM THEY SAID THAT THEY HAD SENT THE GOODS OUT AND THERE WAS NO MORE THEY CAN DO...... SERIOUSLY DO NOT ORDER FROM HERE.. ”

“ My item was delivered a very expensive set completely open and leaked everywhere, Boots customer service was horrific wouldn't send me a new one out as most companies would since it is their fault, have to download a returns label and wait a forever for it to be delivered back to them to then wait again for a refund, will NOT be using Boots in the future looks like Superdrug have my service since they actually care about their customers! ”

“ Boots said they could not refund me because it was outside their 30 day returns policy, they totally ignore the fact that the machine is faulty and that they supplied it. ”

“ I then called customer service explaining the situation & was told I need to return the item by post with the returns slip to which I told her there was not one. ”

“ Would give zero stars if an option Would give zero stars if an option, my order did not go through but I was charged and 7 calls later and 2 emails I am still awaiting my refund from 15th Feb, awful as they said it is website issue as the reason the order failed, I have been told different information on each call and keep getting told my refund is on its way but all lies, then spoke to a manager who sounded thicker than the lot of them, fuming, con artists. ”

“ I was informed that the refund process would take up to 19 days. ”

“ I kept on waiting for a refund but at last they refused! They said their investigations show the perfume was packed? However here I the customer did not receive it?! My parcel did not have the perfume in it but Boots did not care. ”

“ Wow such bad customer service. Ordered a electric toothbrush worth £89.99 and never received it. Left outside my front door by royal mail, tracking info clearly shows this was not delivered. If I could give no stars then I would. I'm disgusted, back and forth with useless customer service who think this is acceptable. ”

“ From the start, my experience with BOOT's online service has been incredibly frustrating, arguably the worst I've encountered. ”

“ I received everything apart from the One million perfume! On contacting customer service, they said they will investigate and it will take 5-10 days. ”