Boots Reviews

“ I asked for a price check and she took me personally to the till to do this. ”

“ No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying. ”

“ Good price on quality perfumes ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ 95 for next day delivery then use a cheap and nasty company (DHL Ecommerce) who don't deliver. ”

“ There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store. ”

“ Immediately contacted customer service advised to complete a returns form & return which I immediately did. ”

“ I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. ”

“ Wouldn't refund points when part of order wasn't delivered., even with photographic proof. Absolutely useless customer service. Appalling service. Don't deserve to be in business. Will never use again. Disgusted. ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ Wouldn't refund points when part of order wasn't delivered., even with photographic proof. Absolutely useless customer service. Appalling service. Don't deserve to be in business. Will never use again. Disgusted. ”

“ Absolute diabolical service. ”

“ Appalling customer service. ”