Boots Reviews

“ I asked for a price check and she took me personally to the till to do this. ”

“ No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying. ”

“ Good price on quality perfumes ”

“ Boots Ireland has cancelled my Christmas, I ordered online the entirety of my Christmas presents for family and friends, with a delivery date of December 23rd. ”

“ Ordered a high value package of items in October which came opened with one item missing,also not one day delivery as I paid for. ”

“ Terrible When delivery is late there on line help actually says wait for 7 days. No notification order is late. ”

“ There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store. ”

“ Immediately contacted customer service advised to complete a returns form & return which I immediately did. ”

“ I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. ”

“ Ordered well in advance for Christmas. It's now the 23rd no correspondence from them, called their 'help' centre (Ai annoyance) to be told they couldn't call the store. Asked for a refund and they processed a replacement. Called again (another 10mins of Ai and menus) only to be told in a jolly manner it'll be refunded and not replaced. Absolute joke, I won't trust these clowns with orders at Christmas again. ”

“ Bought some burberry her elixir perfume no smell to perfume took it back to shop and all we got is can not give you a refund might as well bought a fake probably more smell to it ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ No remedial action from customer services. ”

“ I phoned the customer service department to ask why but they had no idea for the reason, only suggesting that I re-enter my address details and that there must be a glitch on your system; on the second occasion I was told the reason might be that I was spending (trying to!) more than usual and that I would now be locked out of my account for 72 hours and to try again then. ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”