Boots Reviews

“ Online item was cheaper but was stood in store with it in my hand. Asked if the price could be matched or could I click and collect then and there and was told this wasn’t possible. I did a click and collect and the order was ready in two hours. Ridiculous to have to go back to store again. Very poor Boots, not environmentally conscious at all and certainly not encouraging people to shop in store to keep shops open. ”

“ My advice would be to shop around for whatever you need. Boots is a very expensive shop. Take this one item for instance; Drops for dry eyes. £3.90 in Boots, £2.80 in Sainsbury's. Both 10ml, both produced by East Midlands Pharma Ltd. Why such difference in price? The phrase rip off springs to mind. ”

“ We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime. ”

“ Boots response was that, despite it being obvious that the parcel isn't going to arrive, that I have to wait until five days after the expected delivery date, before I can contact Boots about the order not arriving! This means that, having placed the order on 26 June I have to wait until 7 July before I can contact them! I do most of my shopping online, using various companies that send orders via Royal Mail and none of them have ever made me wait five days after the expected delivery date to chase up delays in parcels being despatched or parcels being lost. ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store. ”

“ Immediately contacted customer service advised to complete a returns form & return which I immediately did. ”

“ I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. ”

“ Wouldn't refund points when part of order wasn't delivered., even with photographic proof. Absolutely useless customer service. Appalling service. Don't deserve to be in business. Will never use again. Disgusted. ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ This is an outrageously intrusive, grossly unprofessional, and overpriced service. ”

“ Boots you are the absolute pits! Perhaps you should remember that there are plenty of other websites that will supply most of the goods you sell while providing decent customer service. ”

“ Wouldn't refund points when part of order wasn't delivered., even with photographic proof. Absolutely useless customer service. Appalling service. Don't deserve to be in business. Will never use again. Disgusted. ”