Boots Reviews

“ No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying. ”

“ Good price on quality perfumes ”

“ Good news there was 10% off the £100 price. ”

“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”

“ It has still not arrived 1 week after due delivery date. ”

“ Ordered a very expensive perfume for next day delivery. ”

“ There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store. ”

“ Immediately contacted customer service advised to complete a returns form & return which I immediately did. ”

“ I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. ”

“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”

“ Refund would take 14 days as well. ”

“ We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime. ”

“ Customer service said nothing they can do cannot track it in their system. ”

“ Awful customer service. ”

“ I’ve since tried Xitromeds, and the difference in service quality was like night and day. ”