Boots have a Customer Happiness Grade of F. Customers are happy with their prices and customer service but are unhappy with their delivery, returns process and refunds.
“
I asked for a price check and she took me personally to the till to do this.
”
- JENNY KEATLEY
“
No issue with them but treated myself to 25 days of Xmas which was said to contain a high price of product compared to what you were paying.
”
- Michelle Maire Orrell
“
Good price on quality perfumes
”
- Michael Chomyn
“
95 for next day delivery then use a cheap and nasty company (DHL Ecommerce) who don't deliver.
”
- Anonymous
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Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement.
”
- Angelika
“
Apalking customer service, no delivery received after stating it would be delivered 5 days ago, they can’t even tell me where my order is.
”
- Anonymous
“
There was no option to cancel the order so when I went to the store I asked them if I can return it back, as when you go to returns in the app the first option says simply return it to the store.
”
- Kate
“
Immediately contacted customer service advised to complete a returns form & return which I immediately did.
”
- Gill Elgey
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I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund.
”
- Gilly
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If I could leave a zero I would absolutely diabolical company who will take your money and not refund when parcels haven’t been delivered
”
- Tina
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Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement.
”
- Angelika
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Requested a refund and advised this could take up to another 2 weeks, so in total 4 weeks from placing a simple order to possibly receiving a refund.
”
- Anonymous
“
I went to Boots in wallsend,me and another man stood at the counter waiting 10 minutes to get service,while there were 4 staff behind the pharmacy counter helping 1 customer,so me and the man turned and walked out and the stuiped staff said I been one minute cause she lost 2 paying customers,
”
- Anonymous
“
I emailed Boots customer service (a complete rigmarole in itself) but their response was a couldn't-care-less attitude, and even though the free gift had clearly been used they would not exchange it because it was a free gift.
”
- Deborah
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Disgusting customer service.
”
- Anonymous
